physical memory shut down on my dell 1545

February 14, 2011 at 17:24:30
Specs: N/A, pentem dual core/3.0 gb
My daughters 1545 Dell keeps getting- Physical memory shut down/and goes to blue screen, after trying to load music, or watching a netf. movie. Ever since it crashed,we got the hard drive replaced, all the software reloaded,and also the mother board was replaced that was only 2 months ago.
Could this be also related... Dell wants to keep selling me expensive warranties, I need some help, anybody. thank you

See More: physical memory shut down on my dell 1545

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#1
February 14, 2011 at 17:35:06
Did anyone test the ram?

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#2
February 14, 2011 at 17:58:30
Not that I know of.

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#3
February 14, 2011 at 18:02:59
Hi Hopper, no I don't think anyone checked the Ram

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Related Solutions

#4
February 14, 2011 at 19:28:06
That is where I would start.

Method 1:From Windows 7 Start Menu

* Click the Windows 7 Start button, type memory, and click on Windows Memory Diagnostic
* When the Windows Memory Diagnostic screen loads, click Restart now and check for problems
* You computer will restart
* The memory diagnostic will run and may take some time
* Windows will restart and report any errors to you

Also was the operating system installed from scratch again or did they do it in such a way as to save all the data, such as ghosting or making an image of the old drive to put on the new?


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#5
February 14, 2011 at 19:34:50
Changing the board, doesn't mean the CPU or Ram was. It is unlikely the CPU. Physical memory is usually a ram reference or pagefile. It is not likely the hard drive as you say it was replaced. But if the Operating system was imaged to the new drive....it would have looked the same and had all your programs and data. If it was imaged all mistakes from before can be carried over. Hard to say, did Dell do the work and replace the motherboard with the same original board? In any event the ram test may take awhile, but faulty ram causes all kinds of fluky issues to happen.

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#6
February 14, 2011 at 21:32:39
if you have been under warranty, and the problem started while under warranty, and you reported the issue while under warranty, DEMAND a completely new model, not refurbished, but 100% new.
you may even demand a different model and pay an extra 100 bucks or so, just to be sure you actually get a new model.
this is what warranties are for.
you could open the small cover on the base plate, remove the ram and use 1 at a time, try each stick in each slot, this will prove if 1 stick is faulty or if 1 slot is faulty.
try to borrow a stick from someone else, just for testing too.

i hate computers!
but cant help myself....


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#7
February 14, 2011 at 23:37:23
Thanks guys, that's some great info, I hung up will Dell before I started posting They Said my warranty was over on the comp. And they wouldn't do anymore with out re-upping for over $260 -I lost it on them! My daughter just didn't notice it originally,
because she was re framing from downloading music since she was out of a comp for weeks. They had a local guy do the hard drive work, and he did it at his home and then returned it. after that the web cam no longer worked and then the power supply went, So back on the phone w/Dell- Same guy replaced the mother board and batt. and supply.but told my that the supply was the real issue.
Funny thing is they sold me on a extended warranty 7 months ago They clam this was a hard drive warranty and that its only good as long as the software warranty is active / they are total Ripoffs!

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#8
February 15, 2011 at 17:26:28
Memory is not that expensive and not hard to change, just test it. I prefer using Memtest86 to test RAM. If you get errors, retest with one stick at a time to find problem one. Replace with matching for dual channel or replace as a pair (better). You may find that the memory manufacturer may have a better warranty and may be willing to extend to you it even though it is OEM version/source.

You have to be a little bit crazy to keep you from going insane.


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#9
February 15, 2011 at 17:53:28
I tested the Ram As Hopper suggested,and there was 0 errors reported, Do I need to do more vigorous testing to be certain?.As far as I know the software was reinstalled from the CDs provided. But not sure.

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#10
February 15, 2011 at 19:48:07
running out of hardware options. Go to malwarebytes.org and download their anti-malware program.....redirects to "bleeping computers" for the actual download which is mbam.exe file. I would install, update and run a full scan with that and see if that nets anything.

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#11
February 15, 2011 at 19:50:54
sometimes a thorough ram scan that can take 12-24hrs is necessary, but most fail pretty quick.....this is getting more obscure....see what a malware scan turns up.

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#12
February 15, 2011 at 22:39:08
new motherboard, new hard drive, new battery, new PSU, its not only dell that are ripping you off, the IT man seems to be doing a damn good job too.
so once again, take off the small cover on the base, take out the memory, if you have more than 1 stick, try each one, one at a time in each slot.
if you have another laptop at home use the memory from that one, i would bet you have a loose, or dicky mem module, which will cost only a few dollars to change/upgrade..
the rule here, dell's smell, if the local IT guy doesnt fix it first around, and keeps changing hardware, make sure its at his cost. obviously it wasnt the mobo, battery, hard drive, PSU....so i hope you explain that you didnt need then to be replaced..and if it came back without the webcam working he is obviously not that good.
go too the dell site for your machine model get all the mbo drivers and reinstall them.
download sophos and check for root kits, but im pretty sure this is a memory issue.

i hate computers!
but cant help myself....


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#13
February 15, 2011 at 23:22:12
I do repair at home myself and yes I am not that experienced yet but as has been stated I would be looking at ram not the hard drive or anything else. When was the psu replaced before or after this issue started? If after I can asure you it was not the psu that caused the blue screen. If you paid for all these new parts I would be feeding this computer to this IT guy after I knocked him on his butt. I don't know everything but I don't charge for researching things I don't know either. Dell does not make money from selling computers they make it from repairing them or selling warrenties that they try not to honor.

Likely


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