PC Repair shop & windows 7 activation dilemma

October 22, 2010 at 10:50:47
Specs: Microsoft Windows 7 Ultimate, 2 GHz / 2047 MB
Been struggling to get my head round this for a while.

I repair a lot of laptops and usually either use restore or a official windows disc when present if i have to format/repair a laptop.
windows repair off the official disc also if need be.

now for the laptops that don't have disc,recovery partition etc but are oem type deals
I have one here it has a recovery partition but refuses to load it and gives no error
no big deal i could throw in a win 7 disc and reformat
but how do i get it activated and serial legally from what i have

I can access the hdd through a docking station and save all the files but what's the best way to go from there to get it back legal for the customer.

I have all the windows legal discs (mostly retail) to install in customers computers but its the next step i need to know where to go.
someone told me to phone microsoft but with what, all i ever get is a name and phone number and if you ask about backup discs or serials most customers look at you with a blank face and say i got it at pc world etc etc and just switched it on.



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#1
October 22, 2010 at 12:53:57
It could be that the recovery partition is for an earlier version of Windows and someone has loaded W7 on it.
So it's possible it's been loaded with a pirate version, possibly to get over the fact that access could not be gained to the previous OS on a pc that was stolen. Not your customer, but someone he bought it from like ebay.
Check the sticker with key code on it to see if it matches the one on the installed os.

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#2
October 22, 2010 at 14:23:31
no its a friends computer and they bought it new
but it was just a general question as I get at least 3 of them a week

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#3
October 22, 2010 at 15:12:30
Most manufacturers offer recovery DVD's, usually for sale and sometimes for download. These would include all original software and drivers and would have no trouble recognizing the key from the attached sticker. If the key is missing though, you might have to sell them a new copy of windows, or at least a new key.

You have to be a little bit crazy to keep you from going insane.
If all else fails, read instructions.


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#4
October 22, 2010 at 21:03:16
if the recovery partition is damaged or will not load, you can get the customer to contact the manufacturer and request a recovery cd or the store if its still under warranty and have the disk reimaged with the original recovery partition, then image that so you have a copy for future reference.
otherwise a install of win 7 from retail with a retail key..which would mean the customer paying for the new win 7.
there are many ways to install the original slic and oem key downloadable from torrent sites, but i think they are very illegal so i would not be recommending such actions.

i hate computers!
but cant help myself....


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#5
October 23, 2010 at 15:52:37
@ fingers I know what you are saying is correct but in reality who in their right mind would put a computer in for repair and pay for a new operating system.
and also to ask them if they can phone the manufacturer and give details/produce receipt etc is also beyond most as a lot of you guys probably know.

@princecorum i know how to do it otherwise but want the most easy way to do it legal
I did think about doing an image of different oem recovery partitions but it would take up to much space and they change computer to computer

The serial is no problem if i can access the computers before format as i use a program to find it and replace it on the new install
Its the ones you cant get into that's the problem

As I have said there are ways to do all this but i am trying to make it legal and quick without the customers interaction.

But i now see this is not really possible unless i do it other ways which i dont want to do.


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#6
October 23, 2010 at 18:35:57
"it was just a general question as I get at least 3 of them a week"

and you still haven't figured it out? Shame on you!

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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