overheats won't reboot constanly

November 7, 2010 at 17:40:15
Specs: Windows 7, amd turion ll dual core mobile ms20 / ram 4 gb
hp pavillion dv 7 3 1 6 2 nr notebook purchased may 2010
overheating during the first week, and never has stopped.. going down hill fast. I want to send it back to HP so someone there can fix it .. this is lap top nightmare.
help.. i seriously want to send this it ..

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#1
November 7, 2010 at 17:42:40
Don't let us hold you back! Send it while it is still under warranty...I have no idea why you waited so long

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#2
November 7, 2010 at 17:49:16
where do I send it? call HP ? trust me, it will be on the way Monday.

Thanks for your quick reply

Kym


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#3
November 7, 2010 at 18:02:49

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#4
November 7, 2010 at 18:38:15
'Conn's'. We returned it to the store on the 13th day ( I wanted to test it, give it the benefit of the doubt.) There were more laptops of the same model, we wanted to swap it for one of those,however manager refused, saying we were 1 day away from their return policy . How ever Conn's would do nothing other than tell us to send it to HP. So we had to bring this back and hoped it would work out .. it didn't. We refer to this as conned by Conns. We paid cash.


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#5
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#6
November 7, 2010 at 19:07:14
Hey we appreciate your help, will contact HP support.

Kym


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#7
November 7, 2010 at 19:20:24

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#8
November 8, 2010 at 05:57:58
You state you are experiencing serious overheating but provide no data. What are the CPU and system temps during these episodes? Laptops are not really designed to run at full throttle 100% of the time. If you are using it for gaming, for instance, you can force it to overheat.

Of course, your complaint may be well founded too. Just no documentation at this time.


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#9
November 8, 2010 at 06:07:05
OtheHill, they had that problem since the first week...I would have returned it then and not waited this long.

"purchased may 2010
overheating during the first week, and never has stopped"

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#10
November 8, 2010 at 08:14:42
XpUser

I read that too. However, it is possible the overheating is their fault. If, for instance the laptop is actually used on a laptop and used to play games. Overheating is to be expected. The OP has not stated how they determined the laptop is overheating either.

If there is nothing actually wrong with the laptop and it is simply a matter of user learning curve then sending the unit in for warranty work will just be an inconvenience to the owner and not solve the problem.

Could also be settings in the BIOS or Windows forcing 100% CPU speed all the time, which may cause overheating.

Sometimes this just comes down to user expectations.


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#11
November 8, 2010 at 12:29:44
Yes, Better to send it quickly.

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