Solved Outlook 2007 not receiving email from a Single Address

Microsoft Outlook 2007
July 8, 2012 at 17:12:57
Specs: Windows 7, i7 8GB
Hi there,

I provide IT Support in Australia and have an unusual problem that someone may be able to help me with. A client is unable to send an E-Mail to another user in the Office on the same domain. They are both able to send and recieve E-Mail from anyone else, and have no problem with others on the same domain. When E-Mail is sent it is in the Sent items in Outlook, but does not arrive at the receiver. When checking Webmail the sent E-Mail is not on the Server either. It is POP E-Mail, receiver settings have been deleted and reconfigured. Have turned off Junk Mail. Have configured the Sender on my own PC using a different ISP and still the E-Mail appears to send and goes to sent items, but never arrives at the Receiver. I can send from my PC to this user no problem using my own E-Mail address. Weird...

Thanks for any hints you may have as Hosting company says they can't help. It is not the ISP as I have configured it on my office PC using a different ISP. Could it have something to do with a SPAM listing? If so how would it affect only one E-Mail Address?

Can send from the Sender to Receiver ok when using Webmail however. Everyone is on Windows 7 Professional


Terry


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#1
July 8, 2012 at 18:29:51
This is a shot in the dark but have you checked the Block Senders List?

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#2
July 9, 2012 at 17:06:52
Thanks Terii,

I tried that but to no avail. Must be a problem at the Host as they are forwarding the E-Mail they receive from all users, including the ones that are not being delivered to the one user. It is not seen at that user's Webmail so is not being delivered for whatever reason.

Regards Terry


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#3
July 9, 2012 at 17:26:22
✔ Best Answer
Just curious, but would it be possible to set-up a temporary web-based account to see if the user can send to it? If they were (possibly "accidentally") on some "wide-scale" spam list, then they shouldn't be able send to something like G-Mail, Yahoo Mail or Hotmail either...or at least their mail would wind up in a "spam" folder...

"Channeling the spirit of jboy..."


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#4
July 21, 2012 at 16:50:21
Thanks for all the hlep. I got the Host to "reset" the E-Mail address that was having problems receiving. Now all ok. Spam filter at the Host??

Terry


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