Solved Operating System Crash Window 7

May 10, 2013 at 08:45:46
Specs: Windows 7, Core i7 / 8 gigs
System Crash
Service Tag: 2MSHDT1

My Dell 15 L502x's operating system crash. It run Windows 7. I also have a lot of critical events. What should I do?


See More: Operating System Crash Window 7

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✔ Best Answer
May 11, 2013 at 13:20:20
Install & Run Revo Uninstaller in ADVANCED mode. Any NVIDA entries, double click on to start the uninstall.

After Revo is completely finished, go to Device Manager, open sub-category > Display adapters & if any NVIDIA drivers are still there, hit > Uninstall & reboot.
http://i.imgur.com/RFBkebc.gif
You can test in that situation for as long as you like. When you are completly satisfied the comp is stable ( try for a few days at least ) You can then go to Nvidia & update the drivers.

http://www.softpedia.com/get/Tweak/...
http://www.softpedia.com/progScreen...
http://www.revouninstaller.com/
Open Revo, double click on a program logo, click > Yes & then you get your options, with Advanced down the bottom.
If you have partially uninstalled your program, you get a message from Revo, that it can't find the uninstaller, hit Cancel & let Revo continue on, to search for the remnants.
If you get a reboot message, ignore it & do it after Revo has finished.
I use Advanced Mode. Screenshots of how to use.
http://i.imgur.com/dXJGX1q.gif
http://i.imgur.com/VonCA.gif
http://i.imgur.com/fGmmb.gif
http://i.imgur.com/pdhbV.gif
http://i.imgur.com/fIgy0.gif
http://i.imgur.com/tDH9Z.gif
http://i.imgur.com/DbfgN.gif
http://i.imgur.com/tDafK.gif
http://i.imgur.com/Bz5j9.gif
http://i.imgur.com/X5S5I.gif



#1
May 10, 2013 at 13:48:49
Get a Windows expert to have a look at the dump files. They contain clues as to what's causing the crashes.

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#2
May 10, 2013 at 14:20:50
Where do I find a Windows expert? Do I go here http://www.sevenforums.com/?

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#3
May 10, 2013 at 14:45:12
Copy & paste the dump (.dmp ) file onto your desktop & then upload it to a site of your choosing or use Image Uploader. Post the link please.
Minidump file is located in C:\Windows\Minidump

Image Uploader
http://www.softpedia.com/get/Intern...
http://www.softpedia.com/progScreen...
http://zenden.ws/imageuploader_ru
How to use
http://i.imgur.com/FhtnM6c.gif
http://i.imgur.com/vf3B7ee.gif
http://i.imgur.com/txFkgpT.gif


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Related Solutions

#4
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#5
May 10, 2013 at 17:01:06
Here is the .dmp file ( http://www.load.to/lq3kllwHsR/05101... ) debugged, so everyone can have a look.

* Bugcheck Analysis *
* *
*******************************************************************************

SYSTEM_SERVICE_EXCEPTION (3b)
An exception happened while executing a system service routine.
Arguments:
Arg1: 00000000c0000005, Exception code that caused the bugcheck
Arg2: fffff960002e11d6, Address of the instruction which caused the bugcheck
Arg3: fffff880081c7f40, Address of the context record for the exception that caused the bugcheck
Arg4: 0000000000000000, zero.

Debugging Details:
------------------

TRIAGER: Could not open triage file : e:\dump_analysis\program\triage\modclass.ini, error 2

EXCEPTION_CODE: (NTSTATUS) 0xc0000005 - The instruction at "0x%08lx" referenced memory at "0x%08lx". The memory could not be "%s".

FAULTING_IP:
win32k!PopThreadGuardedObject+16
fffff960`002e11d6 4c8918 mov qword ptr [rax],r11

CONTEXT: fffff880081c7f40 -- (.cxr 0xfffff880081c7f40)
rax=bffff900c3708a90 rbx=fffff900c3708a90 rcx=fffff900c3708a90
rdx=fffff900c3708a60 rsi=0000000000000001 rdi=fffff880081c8a28
rip=fffff960002e11d6 rsp=fffff880081c8920 rbp=0000000000000000
r8=0000000000000000 r9=fffff900c366eb60 r10=0000000000000002
r11=fffff900c3708a90 r12=000000006b040876 r13=0000000042040fd7
r14=0000000000000001 r15=0000000000000000
iopl=0 nv up ei ng nz ac po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00010296
win32k!PopThreadGuardedObject+0x16:
fffff960`002e11d6 4c8918 mov qword ptr [rax],r11 ds:002b:bffff900`c3708a90=????????????????
Resetting default scope

DEFAULT_BUCKET_ID: WIN7_DRIVER_FAULT

BUGCHECK_STR: 0x3B

PROCESS_NAME: dwm.exe

CURRENT_IRQL: 0

LAST_CONTROL_TRANSFER: from 0000000000000000 to fffff960002e11d6

STACK_TEXT:
fffff880`081c8920 00000000`00000000 : 00000000`00000000 00000000`00000000 00000000`00000000 00000000`00000000 : win32k!PopThreadGuardedObject+0x16


FOLLOWUP_IP:
win32k!PopThreadGuardedObject+16
fffff960`002e11d6 4c8918 mov qword ptr [rax],r11

SYMBOL_STACK_INDEX: 0

SYMBOL_NAME: win32k!PopThreadGuardedObject+16

FOLLOWUP_NAME: MachineOwner

MODULE_NAME: win32k

IMAGE_NAME: win32k.sys

DEBUG_FLR_IMAGE_TIMESTAMP: 4ce79a73

STACK_COMMAND: .cxr 0xfffff880081c7f40 ; kb

FAILURE_BUCKET_ID: X64_0x3B_win32k!PopThreadGuardedObject+16

BUCKET_ID: X64_0x3B_win32k!PopThreadGuardedObject+16

Followup: MachineOwner


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#6
May 10, 2013 at 17:04:29
Here is what MS think the problem is.
http://msdn.microsoft.com/en-us/lib...
Cause
This error has been linked to excessive paged pool usage and may occur due to user-mode graphics drivers crossing over and passing bad data to the kernel code.

More here.
SYSTEM_SERVICE_EXCEPTION
http://is.gd/2xaxqz


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#7
May 10, 2013 at 17:12:42
Post SS ( screenshots ) Device Manager please.

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#8
May 10, 2013 at 17:19:28
Which sub-category in Device Manager?

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#9
May 10, 2013 at 17:31:02
No sub-category, just as you see it when you open it up.

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#10
May 10, 2013 at 18:07:31
Device Manger
Here my screenshot.

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#11
May 10, 2013 at 18:21:06
Ok, clean as a whistle, but I have debugged the other 2 .dmp files & the number 1 culprit is the same as the first .dmp file, your > user-mode graphics drivers.

The reason they are wrong or corrupted may be another matter, all you can do is remove/delete them & download a fresh set & see if they get corrupted.

Get them from Dell, double check I have the correct model, it must be EXACT.

http://www.dell.com/support/drivers...


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#12
May 11, 2013 at 09:13:22
I am a noob at this, but where to I remove my user-mode graphics? Should I just insert Dell's CD call "Drivers and Utilities" for xps 15?

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#13
May 11, 2013 at 13:20:20
✔ Best Answer
Install & Run Revo Uninstaller in ADVANCED mode. Any NVIDA entries, double click on to start the uninstall.

After Revo is completely finished, go to Device Manager, open sub-category > Display adapters & if any NVIDIA drivers are still there, hit > Uninstall & reboot.
http://i.imgur.com/RFBkebc.gif
You can test in that situation for as long as you like. When you are completly satisfied the comp is stable ( try for a few days at least ) You can then go to Nvidia & update the drivers.

http://www.softpedia.com/get/Tweak/...
http://www.softpedia.com/progScreen...
http://www.revouninstaller.com/
Open Revo, double click on a program logo, click > Yes & then you get your options, with Advanced down the bottom.
If you have partially uninstalled your program, you get a message from Revo, that it can't find the uninstaller, hit Cancel & let Revo continue on, to search for the remnants.
If you get a reboot message, ignore it & do it after Revo has finished.
I use Advanced Mode. Screenshots of how to use.
http://i.imgur.com/dXJGX1q.gif
http://i.imgur.com/VonCA.gif
http://i.imgur.com/fGmmb.gif
http://i.imgur.com/pdhbV.gif
http://i.imgur.com/fIgy0.gif
http://i.imgur.com/tDH9Z.gif
http://i.imgur.com/DbfgN.gif
http://i.imgur.com/tDafK.gif
http://i.imgur.com/Bz5j9.gif
http://i.imgur.com/X5S5I.gif


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#14
May 16, 2013 at 07:25:53
The system crashed again. http://www.load.to/fikGQmb5qo/05151...

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#15
May 16, 2013 at 13:05:31
It is now a different set of errors, could be failing power supply/motherboard/cd-rom or infection.

Lets try power first.

Please go to the Control Panel > Power Options and verify >
1: Power scheme is set to "always on",
2: "Turn hard disks off" is set to never.
3: "Hibernate tab is enabled.

4: If this does not solve it, you can disable power management in the system bios.


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#16
May 16, 2013 at 13:30:01
Googling the error, found this.

"0x0000009F" Stop error when you resume a computer that is running Windows Server 2008 R2 or Windows 7 from sleep

http://support.microsoft.com/kb/231...


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