on start up keyboard types extra characters

Sony / Vgn-sr41m
January 19, 2011 at 10:00:19
Specs: Windows 7
When I launch windows 7 on sony vaio I type password and it tells me it is incorrect (it is not) I can only get into the computer by clicking on a different user who has no password. When I am logged in as this user I start typing a web address into address bar of browser and extra characters get added. So if I type www. it comes up wwddw or something like that. This happens for a few minutes and then stops. Then I can switch users and login using the correct password.

so I think that the password isn't actually the issue but the keyboard is adding extra characters to make the password seem incorrect?

Or maybe there are two problems?


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#1
January 19, 2011 at 13:42:20
Was there a spill into the keyboard? If so the keyboard will need replaced. I have seen less than 5% of keyboards cleanup and never have problems later.

With or without a spill the keyboard can fail. The cure is the same, get a replacement.

Your password problem is that extra characters are being added and that is why you are unable to login to the passworded account.

For laptops a quick test is to connect a USB desktop keyboard and try to use it.

Rich


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