On my computer (not this laptop) I can't connect w/internet

December 17, 2013 at 13:06:17
Specs: Windows 7
Msg. says error attempting to validate the Winsock base provider----a reset is needed. Please reset the winsock base provider for my other computer. Cannot connect with internet on that computer so using this laptop to ask for help.

See More: On my computer (not this laptop) I cant connect w/internet

Report •

#1
December 17, 2013 at 13:34:48
I you are using Internet Explorer, go to:
Tools > Internet Options > Connections > LAN settings button.
Check "Automatically detect settings" and uncheck "Use a proxy server for your LAN".

Whether this fixes it or not download and run this freebie:
http://www.filehippo.com/download_m...
(use green button top right).

If all else fails System Restore should fix it but choose a date well before you had any issues.

Always pop back and let us know the outcome - thanks

message edited by Derek


Report •

#2
December 17, 2013 at 14:38:33
Thanks, Derek. I see the proxy setting wasn't checked, and I can't get on the internet to download the hippo program, but I'm now working on the system restore program. I'm finding it won't let me set a restore point as far back as I wanted to. Still working.....Thanks again!

Report •

#3
December 17, 2013 at 14:44:35
I meant using a restore point rather than making one.

However restore issues can be a sign of malware and also your main issue. Try downloading MalwareBytes onto a flash drive in another computer then copying it across.

There are various fiddles if it won't run due to malware preventing it but we'll see how you get on.

If you manage to run it at any stage please paste the log on here.

Always pop back and let us know the outcome - thanks

message edited by Derek


Report •

Related Solutions

#4
December 17, 2013 at 15:49:21
I had just taken malware off my computer at the advice of Norton. I was able to set up a restore point from prior to my problems, because the system restore points were after the trouble started so I didn't want to use them. The system restore completed but I see the internet still didn't come up. I'll try a reset from Microsoft if I can find a phone number for them.
Thanks again.

Report •

#5
December 17, 2013 at 15:54:49
"I had just taken malware off my computer at the advice of Norton"
If you still have the log, Copy & Paste the contents in your next reply please.

Report •

#6
December 17, 2013 at 15:59:52
Run Tweaking.com - Windows Repair
http://www.softpedia.com/get/Tweak/...
http://www.softpedia.com/progScreen...
http://www.tweaking.com/
http://www.tweaking.com/content/pag...
Copy and Paste the contents of the following log in your reply:
C:\Program Files\Tweaking.com\Windows Repair (All in One)\Tweaking.com_Windows_Repair_Logs\_Windows_Repair_Log.txt

When you get to the final stage, Check the following.

Repair Hosts File
Remove Policies Set By Infections
Repair Winsock & DNS Cache
Remove Temp Files
Repair Proxy Settings
Restore Important Windows Services
Set Windows Services To Default Startup


Report •

#7
December 17, 2013 at 16:07:44
It is possible, although by no means certain, that the virus has gone and your issues are the result of "what it did".

If by "reset" you mean "Factory Restore" be aware that you will lose everything that has been added since new, both programs and data, so you need to backup. Let us know exactly what you decide/propose because you need to be sure that your chosen course of action will eradicate the virus if still present.

Always pop back and let us know the outcome - thanks


Report •

#8
December 17, 2013 at 16:09:58
When you do a system restore, you need to check the box that is just before the words "show more restore points" and that should show you all that are stilled stored on your computer.

If you have a Windows 7 install disk or recovery disk, you should be able to do a Repair Install rather than a factory restore which will wipe the drive and return it to the way it was shipped. Before doing more than a system restore, make sure that you back up your personal files to an external drive to make sure you do not loose anything.

You have to be a little bit crazy to keep you from going insane.


Report •

Ask Question