Odd Dell XE/Win7 rebooting problem

Microsoft Windows 7 home premium
April 25, 2012 at 13:25:37
Specs: Windows 7
System will Shut Down fine, but hangs during reboot process if I choose Restart. Windows seems to shutdown, but then the computer will not turn off and will not load Win7. Have to powercycle the box at that point. I have replaced everything in this system. Sys board, cpu, ram, hd, power supply, even the optical drive. Did a clean install of Windows several times. Nothing out of the ordinary is running in the background. Any ideas?

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#1
April 25, 2012 at 16:08:08
What antivirus program are you running? It may be causing it.
If you reinstalled from oem media (recovery disk or recovery partition), have you uninstalled all of the factory added programs you will never use?
Have you used msconfig Start Tab to remove programs from starting with Windows?
If your OEM install included a trial version or Norton or McAfee, have you downloaded the uninstaller from the appropriate site to completely remove it so it will not interfere with the antivirus program you installed? (A normal uninstall does not completely remove these products)

You have to be a little bit crazy to keep you from going insane.


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#2
April 25, 2012 at 22:39:01
Update your BIOS. Are you using a video card or the on board video? Can I get your model number?

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#3
April 26, 2012 at 03:41:18
BIOS is the most recent (A03). There is no software installed other than what comes with Windows. Model is an Optiplex XE.

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#4
April 26, 2012 at 04:31:23
Did you replace the SATA cables? Looks like that is the only thing you haven't replaced.

I don't really think it's your sata cables. Most of the time shut down issues are due to the hand off from the OS to the BIOS or EFI. This would because by the APCI driver not responding or not communicating with the mainboard.

If I were you. I would download and install all the relevant drivers from the Dell site. There are some utilities marked as Urgent. Chipset, graphics, NIC, audio drivers and power management programs are the ones you should get first.

Check your device manager for any problem devices, and check your event viewer for any issues too.


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#5
April 26, 2012 at 05:52:41
I did get all the latest drivers as of this morning. When I reboot it gets diagnostic light "4", which just "4" alone isn't even in the service manual. I didn't replace the SATA cables but, after I tried the most recent drivers and it was still acting up I decided to say the heck with it.

Thanks to everyone for your help!


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