Solved Not possible to uninstall MS Office 2010 trailware

May 3, 2015 at 00:28:09
Specs: Windows 7, intel i5 2320
I can't reinstall word2010. Error message says 'due to previous test versions. Is it possible to remove all traces of MSoffice2010 and then reinstall?
Thank you

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May 3, 2015 at 01:17:26
✔ Best Answer
You can try something like Revo uninstaller:

They have freeware and free trial versions. The freeware is usually enough.

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May 3, 2015 at 05:34:14
Otherwise it is a manual search through the registry to delete certain lines BUT this must be done VERY carefully.

Another possible solution is if the Test install was recently (weeks or possibly months), you can do a system restore to a date before it was installed. This will return the registry to how it was before the test was installed. I say recently since every update and install you have made will be effected so you would not want to do it if it has been a very long time and there are a lot of changes that you will then need to fix. You probably will need to use the 'show more restore points' check box to show you all possible restore points.

You have to be a little bit crazy to keep you from going insane.

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May 3, 2015 at 07:02:55
Try the registry module in CCleaner Slim to cleanup the orphan files that were not removed during your attempts at removal.

One ploy I have seen used to prevent using trial software past the trial period is the program will make an entry in the registry that has absolutely nothing to do with the actual program, so removing it is next to impossible.

If you like Word then buy it or use one of the freeware word processing programs.

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Related Solutions

May 3, 2015 at 07:43:42
Have to tried here:

They have a couple of Fix-It downloads that might help.


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May 3, 2015 at 11:03:00
So it sounds like you want to keep reinstalling the trial version once it runs out so you can use it indefinitely for free?

If that's the case, that's going to be a hard one to overcome. Microsoft makes it very hard to do this, they want their money.

message edited by THX 1138

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May 4, 2015 at 04:52:22
Fred, perhaps I missed something, but did you try removing the Trial version through Add/Remove Programs in Control Panel?

A little more information would be helpful.

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May 4, 2015 at 08:25:12
Try one of the freebies - Apache OpenOffice, LibreOffice, or KingSoft Office. All are compatible with MS Office files.

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May 4, 2015 at 14:06:17
Fingers ,
All of your suggestions from Revo through to clean installed I'm afraid don't work: My "Best " clean lets the reinstall get you going to about 5 min i5 install sequence, then it decides you need things like proplusWW.msi.
Then a roll back starts
Well I dowloaded the proplusWW.msi but then you are advised that proplusWW is not for this office version:
Maybe my problems started when I got fed up suppressing the CCleaner start up popup that I can get rid of 5.5Gb of copies, orphans, . I let it do its job but maybe it has liquidated an essential flag file hidden away by MS???
By the way I have a perfectly legitimate and paid for, copy of the office 2010 installation files.
Maybe the installation files are damaged? Well they installed in my lenovo laptap and are dispalying all the usual MS applications from WORD , Excel, PP.

My last gambit was to try and buy another office 2010 from microsoft shop. There the nice lady said the don't stock it any more and the way to go is something called office 365.
WEll I don't particullarly want another monthly 20€ being withdrawn on my bank accout to the payee MS.
Harking back to the possible Office 2010, the Home - Student pack is going for a round 130€ , but with no guarrantee that I will be able to install and use it.

So there we have it. MS sales protection has nobbled something in my PC that stops reinstallation.. sigh.

My thanks dear and kind sirs for your suggestions.

PS, we are not alone as many others pose this and associated problems when trying yo install OFFICE.

Last thing.
Libre office recognises all my project documents with their embedded schematis and photos... Hurray :-)

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May 4, 2015 at 14:37:19
If you have a legal copy of Office 2010 why are you using trialware? I am confused.

The above response from you is the first time you clarified your issue and problem.

Go to the link below and read about your problem. Then download a copy of proplusWW.msi

That is an installer. Your copy must be corrupt.

PS - be sure to uninstall Office via the Add/Remove in Programs and features. Then run CCleaner again. Then install Office by using the downloaded version of proplusWW.msi.

You can have multiple versions of office suites. If MS Office installs successfully you may be asked if you wish to use it as the default to open those file types.

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May 5, 2015 at 00:24:25
Dear Fingers,
If, I were microsoft sales, I would and could leave an untraceable
file_ bomb_ registry_ entry which has the only purpose to count the number of times something had been installed.
Meaning it might be hidden in Open office or my granddaughters favourite game or in Diptrace or or ...even my own copy of MPlab.
Hide something sounds like child's play. Is it legal??? Who knows but effective it is..

But as I said, I look at everybody's suggestions, me and thirty or forty others who have found no redress for not being able to use Office.

Bye and not just thanks but a million thanks for wasting your precious time trying to get a grain of justice against the microsoft monolithic and megalithic money machine.

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May 5, 2015 at 00:31:15
Dear Sir, very logical suggestion. I have both Revo and Ashampoo sitting in my PC to be able to uninstall, just for situations like this. But it/they simply seem/s not to know all of the places that MS uses to install.
I would even suggest that once their programs are up and running is when they install something that stops you reinstalling.
Bye and many thanks. Fred

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May 5, 2015 at 00:33:51
Dear Sir, very logical suggestion. I have both Revo and Ashampoo sitting in my PC to be able to uninstall, just for situations like this. But it/they simply seem/s not to know all of the places that MS uses to install.
I would even suggest that once their programs are up and running is when they install something that stops you reinstalling.
Bye and many thanks. Fred

PS. CCleaner is at times over enthusiastic and tends to wipe files, needed, but little used.

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May 5, 2015 at 10:24:11

I am still confused. Are you attempting to install a full version of Office with an installation key?

If so, there should be no issues until you get to the request for the key. At that time if the key does not work, you can contact MSoft for assistance.

As I stated above in #9, the msi is either corrupted or old, either way, use the one from the link I provided in #9 and it should work.

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May 6, 2015 at 00:10:13

Dear All. Clearly, not being able to reinstall an already bought product is a gambit of MS to protect their sales.

All you good people have offered ideas that normally work . I say normally, but not against this big corporation's products .

So we did our best.
Time to close the thread and move on.

Many thanks to everyone.


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May 6, 2015 at 17:00:31
Giving up is wrong. If you need more help then we have provided, I suggest you contact Microsoft support.

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May 6, 2015 at 23:55:54
Many thanks. I've tried the latest version but unfortunately no luck. I'm moving on to libreoffice. Which handles word and exel with minor adjustments.
Just for interest, the draw program in LO is really good for flowcharts. It can do almost everything .
Bye and have a nice day.

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