nortons says its safe.security scan says virus

December 30, 2013 at 11:25:26
Specs: Windows 7
I have nortons anti-virus that tells me things are safe but the thing on the bottom says infected on everything I try..what do I do?

See More: nortons says its safe.security scan says virus

Report •

#1
December 30, 2013 at 11:51:43
Which scanning program says infected? If you have a log post it, happy to take a look. If it is a popup give names and information.

::mike


Report •

#2
December 30, 2013 at 12:44:33
Clarify what program is generating the virus message.

If you are using 2 AntiVirus programs at once I suggest you disable or uninstall one of them.

My guess would be you are using Norton and Microsoft Security Essentials. If this is the case I suggest you remove Norton and continue with MSSE.


Report •

#3
December 30, 2013 at 12:52:47
mmm - perhaps go to:

http://www.trendmicro.co.uk/campaig...

and run the freebie on-line scan… See if it brings up any nasties…

Similarly - afterwards - go to sophos, or to bitdefender

Download their freebie installation;

sophos.com

http://www.bitdefender.co.uk/soluti...

install whichever one you choose… Then (temporarily) disable Norton anti-virus. Run whichever utility above you chose - likely also update it too after installing it.

then go malwarebytes

http://www.malwarebytes.org/lp/malw...

and download/install "their" freebie, and run that too.

Ensure you have Norton disabled whilst you do the above scans. Avoids possible conflict and false negatives (virus found…).

If you have any detailed messages about the "pest" at this time which appear at this time (wherever they are and whatever they are) - then before doing the above… post them here. After-which perhaps follow the above suggestions?

Then post back again with results?

This link will tell you how to disable Norton (temporarily) - second entry in the post.

http://community.norton.com/t5/Nort...


Report •

Related Solutions

#4
December 30, 2013 at 13:47:53
What is "the thing on the bottom"?

If you right or left click on it then it ought to tell you and us what it is.

Always pop back and let us know the outcome - thanks

message edited by Derek


Report •

#5
December 31, 2013 at 08:33:35
I don't know where the security scan comes from but on the right nortons says things are safe and security scan on the bottom always says contained a virus and was deleted and on important messages in the corner..pc issues it says I have win32/ small ca virus..

edited by moderator: deleted email address for security


Report •

#6
December 31, 2013 at 08:37:42
the security scan you get when you try to download something

Report •

#7
December 31, 2013 at 08:55:08
nicanut -

Delte your email address here if you can still access and edit your last post/message. There are those out there who hunt the web for email addresses and then you get loads of spam - and some will even send spoof messages purporting to be from you…

Never wise to post an email anywhere in an open forum

CN asks for one of course when you register - but does NOT expose it or pass it on.


Report •

#8
December 31, 2013 at 09:05:08
Have you tried any of the suggestions in #3, in particular MalwareBytes which is good at finding and fixing what anti-viruses miss? When you run it, if it finds anything copy/paste the log on here so that we can see what it found.

Most likely you have an infection that is reporting all downloads as a virus, that is why it is important to follow #3.

Always pop back and let us know the outcome - thanks

message edited by Derek


Report •

#9
December 31, 2013 at 09:09:49
I have found Malwarebytes a useful item to check things with - thanks to Derek's advice not so long ago…

Now on my list of ewesful items to suggest...


Report •

#10
December 31, 2013 at 11:22:45
It says its Internet Explorer

Report •

#11
December 31, 2013 at 11:24:26
wont let me download this says theres a virus..Internet Explorer says it when it runs a security scan..then deletes it

Report •

#12
December 31, 2013 at 12:46:35
It looks as if you have what is known as Zero Access Rootkit.

A good start would be to download and run TDSSKiller from here:
http://support.kaspersky.co.uk/viru...

If it won't download can you get the download as a Saved file on another computer?
If so you could transfer it via a flash drive.

It would be well worth doing the same with MalwareBytes.

In both cases after transferring the file double click it to run it, TDSSKiller first.

Always pop back and let us know the outcome - thanks

message edited by Derek


Report •

#13
December 31, 2013 at 16:22:30
If they still are giving you trouble running the above, restart your machine in Safe Mode and try again. ((download on another computer and transfer the installer using flash drive or burn them onto a CD - copy installer to desktop before starting the installer(s)))
If that does not work, run a system restore to a date well before you began having troubles (use 'show more restore points' if needed), then when complete, restart into Safe Mode and run at least Malwarebytes to be sure nothing is still lurking to give you more trouble later.

You have to be a little bit crazy to keep you from going insane.


Report •

Ask Question