Solved Norton antispam emails every day

November 22, 2013 at 14:05:05
Specs: Windows 7, 2.7 ghz 6.00
I recently updated my Norton antivirus to a different version....the 360. Since then and on a daily basis, I receive at least 9 to 12 emails from Norton anti spam on the 'From' line. Each time there is usually a hyper link to click on (but I never do) or an ad for a product with or without a hyperlink.

I do have Norton spam protection but it's not working for this problem. It never did this with the previous version. I have been putting these unwanted spams unopened in the Blocked List. They are always from different individuals I don't know. Twice, in the 'From' line was the name of two persons I do know that also included both first and last names. In the 'To' line always has my name.

I researched this problem and found that Norton receives hundreds of complaints and on a daily basis, yet Norton does nothing to correct this problem or responds to it. When seeking help/support from them on line, no solution even if I use different wording in the description in the problem area.

Upon reading complaints from others, seems as though everyone has tried filtering, changing this to that, checking this and that etc. and nothing works.

So, if my previous Norton antivirus didn't have this email problem for three years, why is the 360 I've had for less than two weeks? Thank you


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#1
November 22, 2013 at 14:29:15
All good questions to ask the good folks at Symantec who are pretty good to respond to customer problems.

Have you tried their help?

To err is human but to really screw things up, you need a computer!


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#2
November 22, 2013 at 16:07:42
Yes, I have contacted them but have not been given a solution to the problem, no matter how I word it in the problem description area provided. There is no such problem in Norton's problem listings/categories.

message edited by Dandelions41


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#3
November 23, 2013 at 16:14:14
✔ Best Answer
It could just be a coincidence that it happened when installing a new Norton. At any time the spammers can get hold of an email address and start spamming. Have you some evidence that they are coming from Norton because it doesn't sound that way from your description.

Just for fun, search for your email address in Google. If you can find it then so can the spammers and that is your issue. It gets worse because they sell email address CD's to each other.

Always pop back and let us know the outcome - thanks


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#4
November 24, 2013 at 08:59:07
Hi Derek: I checked my email address as suggested and yes, I saw where one site had not only my entire email address but a partial listing of an ad I had placed on a realtor's website, plus my phone number that was in the listing!!! Found another having my email address and my first and last name because it had been sent to an organization.......no wonder some of the spam reads: Hello.... with my name!!

I still have many of the spams and this is what a few look like when they come in the Inbox 'From' line... as follows and (Norton AntiSpam) appears just like that after my email address.............

my entire email address, (Norton AntiSpam)...then an ad name on the same line, next to (N ASpam) such as TV Doctor...Financial opportunities....Oven baked potatoes....Take $10 off your purchase....The simplest way to speak a foreign language.... etc. etc. I never open them.

Looks as though nothing is private any longer. Maybe I'll go back to pen and paper, an envelope and a stamp! Thank you for pointing this out.


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#5
November 24, 2013 at 09:55:57
Yep, I think Norton is just doing it's job. Hate to say it but the only way around this is to change your email address. Never put your email address or phone number in open text on the internet. All the general spam will then stop (but not anything associated with purchases)

Now I know that spoils your fun but there are some tricks. One is to disguise your email address from computers (it's the spammers search engines that are the root cause). There are lots of ways. For instance you could use AT SIGN instead of @ because any person should be able to work that out. Sometimes people add DELETE THIS in their email address (so the humans can delete that bit and get the proper address but machines can't). There is often an area on social networks etc where you can put your email address somewhere that is removed from Google searches and the like.

Phone numbers are a different issue because it's humans you have to protect yourself from. Dunno, try to get them removed and give that info to selected people over email maybe.

Just to add that I got caught exactly the same way years back. In the end my spam email reached 120 per day which forced me to change my email address. Hardly get any now, despite folk not using BCC (blind copy) on emails and circulating my email address when they send stuff to everyone they know.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#6
November 24, 2013 at 10:30:54
Seems as though you came thru again for me and I appreciate your suggestions. I will see what I can do to help eliminate this problem or at least lessen the number of spam emails. At least, now I know why and how they are being sent to my email address. :( I had no idea until now.

I always use BCC when forwarding to others but there are those who won't, no matter if I send them notices suggesting the same thing. Hope all is fine in Australia!!! Have a thankful Thanksgiving..............


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#7
November 24, 2013 at 11:11:15
Just one more bit that I didn't make clear. When spammers pick up email addresses using their search engines they then sell them to each other on disks or flash drives. This is why the number increases substantially once you start getting them. It is also why the only real way to combat them is to change your email address then take care how you use it online. Kinda, once the damage is done there's no easy way back. Some people get around it (sort of) by having a special address that can get spammed to death - leaving their others private.

Your last line in #6 is so true. Pity that MS default is to not show BCC. If it was in folks faces they might be more likely to use it.

Err...I'm from UK but no matter - we all live on the same ball. Happy hols to you to.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#8
November 24, 2013 at 11:53:55
P.S. I was researching others having the same problem, as there are many. One person's suggestion was to delete my email from Contacts so I did, just in case that added to the problem and by doing that might help somewhat, .

Oops, I thought were from Australia so I must have you mixed up with another responder. That was so funny........'we all live on the same ball' LOL, LOL Never heard it put that way!


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#9
November 24, 2013 at 12:11:00
Keeping your own email address out of "Contacts" is quite a good idea but I doubt it will make much odds to your current issue.

We're all space travellers so from one astronaut to another - Good luck.

Always pop back and let us know the outcome - thanks


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