nokia lumia 920 locked up and wont restart

August 7, 2013 at 01:18:42
Specs: Windows XP
phone locked up on the initial screen and had to hold power switch to reboot. It would not come to life. Had been working fine, just made calls and when next went to use 5 min later the first screen looked scrambled and locked - nothing worked. phone was purchased in May this year

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#1
August 7, 2013 at 01:45:09
It's under warranty... take it back to the supplier!

message edited by Ewen


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#2
August 7, 2013 at 06:35:13
try the down volume and the lock button for 5-10 seconds see if you get different results.

:: mike


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#3
August 7, 2013 at 09:32:10
Normally 30 days is all you get for exchange on a phone, unless you bought insurance. After that you must send it in for repair. You may receive a different refurbished phone at that time.

Try removing the battery completely and then put it back in. Boot the phone then.


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