New Windows 7 Dell XPS 8500 desktop video choppy

Dell Xps 8500 desktop computer- 3rd gen...
August 12, 2012 at 23:06:22
Specs: Windows 7, intel i7 3770/ 8 gig ram
New dell xps 8500. Everything is awesome, but during playback of any media, ie. music, videos, internet videos, there is a screen glitch accompanied with ugly noise, happens intermittently for a spit second throughout course of playing. I have seen in other forums that dell has had this problem before, some customers even found a fix with upgrading Intel's Rapid Storage Technology driver, I have done this and nothing. nvidia geforce 640, win 7 home ed. i7 intel quad core, 8 gig ram

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August 13, 2012 at 05:52:29
If it is new, report it to Dell and ask for a refund.

If you are curious to fix the issues yourself, by the way, that is the only way to learn about computers, hardware-wise and software-wise, then O.K.

Now first thing to do is, open Device Manager and expand the devices, such as display adapter, audio, etc. and note the versions of the drivers. Then visit Dell support and look for updated drivers. If you find any updated drivers, install them. Only install drivers from Dell.

If your issue is resolved, good.

If not, then check if Service Pack is installed. Install it along with other Windows updates. Please note Service Pack requires you to install two or three updates before it. Visit Windows Update several times until your are sure there are no more updates.

Defrag the hard drive.

Open command prompt with admin rights and give the command


Hope the above helps.


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August 13, 2012 at 23:51:16
Alright I will see what happens when everything you stated is done, btw, what is "CHKDSK /R /F"?

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August 14, 2012 at 01:54:53


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August 14, 2012 at 21:50:01
This might be over my head, I'm hesitant to execute for the chance that one unsure button push could ruin the drive.....should I run chkdsk C: /F? And some terminology is unknown to me. I performed all the driver updates I could possibly install, and Service Pack 1 for window 7 is already running on my computer. So this last "command prompt" idea is all I have to do. Update on symptoms, the noise and skipping of videos is still present, but milder, somehow, and I just noticed it is when I open a program in the back ground or open up the internet browser, like the multitasking is bothering the video. I will read carefully on the chkdsk instructions and reply soon. Thank you.

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August 14, 2012 at 21:56:25
Read the Help and Support files in Windows


check disk windows 7

How to Run Disk Check in Vista & Windows 7 (W7)

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