New Win7 Compaq USB keyboard not working

January 30, 2010 at 23:10:36
Specs: Windows 7
anyone there to help? i am using a compaq presario desktop with a keyboard. it is not even 1 month old. it is usb ported. but when i insert the usb port connected to the keyboard securly, it does not work but yesterday it worked. now using in board keyboard.the mouse still works. hopefully someone can help me with this problem. thanks for anyone who attempt to help me.

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January 31, 2010 at 21:49:28
I'm not sure exactly what you are asking or doing as there appears to be mixed terms, but here are a few pointers that might help if what I think I am reading is correct. Otherwise post back clearer details.

Your USB Keyboard and USB mouse should be plugged into rear USB ports directly on your motherboard. They should not be plugged into a USB hub or through any other USB device that has additional USB accessory ports if you want them to work reliably. They also should be plugged in before starting your computer and left plugged in whenever your computer in turned on - they should NOT be considered hot pluggable.

If this does not help, Please state: Is the computer or the keyboard 1 month old? Did the keyboard come with the computer? Did the computer come with windows 7? Have you made any changes to hardware or software? Are you up-to-date on your virus scanning software and do you scan regularly/automatically? ETC.

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