new problem, keyboard is not typing accurate characters,

November 22, 2014 at 14:40:54
Specs: windows 7
when type a, types a/k. when typing k, types a/k, many of the keys typing three letters after a single key is pressed.

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#1
November 22, 2014 at 15:11:08
There are a mix of ideas here:
http://en.kioskea.net/forum/affich-...

Do not update the BIOS though unless you are certain that is the issue (rare) - get it wrong and you need a new motherboard.

EDIT:
If nothing there helps it might be a keyboard driver issue. If so, go to "Device Manager" and expand out the Keyboards entry. Right click your keyboard and then Uninstall. Do NOT check any box you see about removing the software.

The above is not the usual uninstall, it just disengages the software from the hardware. When you restart the computer it will find your keyboard as new hardware then re-install the software from the supplied drivers.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#2
November 22, 2014 at 15:42:39
derek,

Tried all the various suggestions. we did go to device manager and deactivated the keyboard. when we restarted the computer, no change in erratic keyboard function and now unable to enter password and get back in.


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#3
November 22, 2014 at 15:57:09
Seems it didn't pick up the driver. Was is "Uninstall" you tried?

Tap F8 while booting and see if you can get to Safe Mode.
If so, see if you can do System Restore from there (to the last saved point).

Have you a Win 7 disk?

Always pop back and let us know the outcome - thanks

message edited by Derek


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Related Solutions

#4
November 22, 2014 at 16:27:27
we downloaded anti-malware. quarantined malware and computer is now working well.

thank you


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#5
November 22, 2014 at 16:28:41
Another thought. If F8 works then look for "Last known good configuration". If it is not on the list press Esc key and see if it appears then. Go for it if possible.

Always pop back and let us know the outcome - thanks


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#6
November 22, 2014 at 16:33:54
Sorry, we overlapped.

Your #4 came as a surprise - good to hear it worked out.

If you want to be a little more sure about any malware that might still be lurking these two are good at wrinkling it out:

MalwareBytes (unless that's what you used):
http://filehippo.com/download_malwa...
(green button top right)

Also this can find unwanted junk that MalwareBytes does not:
http://www.bleepingcomputer.com/dow...
(blue button at top)
You just Save the file somewhere then double click on it and run the Scan. There are otpions but it is usually safe to then run the Clean. Happy to look at the log first if you wish.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#7
November 22, 2014 at 16:38:25
malwareBytes is what we used. Really appreciate your help.

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#8
November 22, 2014 at 16:43:28
How did you manage to get your password in eventually, or did it just suddenly start working?

Always pop back and let us know the outcome - thanks


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#9
November 23, 2014 at 15:53:33
was able to use delete key which intermittently worked and eventually got appropriate characters in.

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#10
November 23, 2014 at 16:13:51
I was worried at first that it was the driver Uninstall that did it, which would have surprised me. I see now that the keyboard symptoms just became worse. Malware causing keyboard problems is unusual and worth knowing. Thanks.

Always pop back and let us know the outcome - thanks


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