Solved New laptop going into slow-motion spikes.

September 24, 2012 at 00:45:31
Specs: Windows 7
A few weeks ago I got this new ASUS laptop. It worked fine for the first few weeks, but then while playing a game at a friend, it suddenly made a "slowmotion-spike". It sounded like someone was messing with the pitch and sadly it affected the performance too.

It was only for a sec and I thought it was just a random error but a few days later it happened again. Since then it have gone a bit worse both while playing, listening to music or watching videos.
I called ASUS and told them about my problem where it ended with them asking me to do a systemfactuary reinstall, which I did and the first day of testing, no problems occurred, but it happned again yesterday, short though.

Since I use it mostly for school as a programmer, I would prefer not to send it in for repair, so I'm really hoping you guys maybe could help me find the problem myself without ruining the warranty of course (Just in case I do need to send it in for repair.)

Some information about the computer:

ASUS K55VM.
GeForce GT630 2 GB,Core i7-3610QM,8GB RAM, 750GB HDD,DVD±RW,BT,W7 Home.

McAfee anti-virus.

If you need any more information, please tell so.


See More: New laptop going into slow-motion spikes.

Report •

#1
September 24, 2012 at 04:33:17
The most likely culprits are:
1- Temperature spikes causing the CPU to throttle back
2- McAfee doing what it always does (Hog system resources)
3- Graphics driver glitch
4- Some type of malware
5- Power saving settings may be effecting performance

1- Install HWMonitor to check your temps. Make sure you are on a hard surface for best ventilation. Use a laptop cooling pad while gaming and watching videos.
2- Uninstall McAfee since it is a known system hog and battery waster. If you want to verify this, disconnect from the internet, scan with Malwarebytes, shut down McAfee, and play a game. If it does not happen, then it was the cause. I recommend Avast (Free Version) or Webroot (pay for) as the best options in my opinion for replacing it.
3- Update Grahics driver from NVidia's site.
4- Scan with Malwarebytes.
5- Try all with AC power plugged in. If the problem is only happening when on battery, it is probably best to use AC for gaming and watching videos rather than changing power settings.

You have to be a little bit crazy to keep you from going insane.


Report •

#2
September 24, 2012 at 05:15:18
Thanks for the fast reply.

I read somewhere that some people have had problems with McFee and my plan is to replace it with Avast, I just haven't done much to it in case I had to get a new one, but I'll try remove it today.

I was using the newest driver from Nvidia, so I don't think that's it.

The laptop itself does not feel warm, but I'll try that program out anyways.

I did not have any internet under my testing yesterday and it still happened, so I doubt that too, but I'll check it just to be sure.


- Something that also worries me a little, is a error code I get from the ASUS Power Manager when I turn on my laptop, telling me that the program only works on ASUS products...


Report •

#3
September 24, 2012 at 16:03:02
✔ Best Answer
To completely remove McAfee you need to go to their website and download their uninstaller so it does not leave behind registry bits that sometimes interferes with other antivirus programs.

The mention of disconnecting from the internet is so that it would be safe to turn off your antivirus program for testing.

The error code about ASUS software you will have to take up with their tech support.

You have to be a little bit crazy to keep you from going insane.


Report •

Related Solutions

#4
September 26, 2012 at 05:46:04
If your laptop is only 2 weeks old, DEMAND a replacement...you should get one as you are usually allowed 30 days.

Some HELP in posting on Computing.net plus free progs and instructions 7 Golds


Report •

Ask Question