New Eee PC T101MT freezes at the desktop

June 21, 2011 at 10:42:40
Specs: Windows Vista, 2 GHz / 4023 MB
Hi. About two months ago, I purchased my new Eee PC T101MT which has Windows 7. When I first used it, the PC was working fine. I downloaded some things onto it such as: Microsoft Office Ultimate, Foxit, Quicktime 7, Avast, Internet Explorer 9, Adobe 9, and Epson stylus CX8400 series printer software. I had to use a “Slim External DVD Writer” by Samsung to install M. Office and the printer software. After installing these, I became quite busy so I didn’t use my PC until about a month later. Once I started to use my PC again, then I discovered this freezing problem. When starting up the PC, I can get to the desktop, but then to no other program, etc..The cursor stays as the loading version of it, thus, leaving me unable to click on any program to open it up. I am still able to move the cursor around though. I also notice the icon for my internet connection in the bottom right corner of my screen is stuck on the loading image as well.

Here’s some things I’ve tried:
1) waiting about half an hour to see if it would stop loading.
2) starting my computer in “Safe Mode” and it worked fine.
3) I was wondering if there was a problem with something I downloaded. For M. Office, I tried running their “Microsoft Office Diagnostics” tool, did all five of its “runs,” and then found no problems with it.

Any help would be greatly appreciated.

-(note: I'm using my Gateway laptop to get help with my ASUS laptop.)


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#1
June 22, 2011 at 16:25:04
Stay away from utilities that claim to help keep your system running and especially those who claim to clean it out. Nearly all are junk and none are needed. You just need to diagnose the problem.

Did you properly and completely remove the included Antivirus program Trial Version? If you did not before installing Avast then you have a conflict that you need to deal with.

Open msconfig in Safe Mode and go to the start tab. Remove check marks from all except Microsoft and Avast (you can add some back later if needed) and restart the machine.

Note that some larger programs like Office need to restart the machine when installed, preventing this and then installing many other programs may have caused an issue in the registry, but I am not sure what you could do IF this is the case, except uninstalling some of the programs, restarting and reinstalling them again to see if it helps (you do not want to manually mess with the registry and utilities that claim to cause more harm then they solve).

You have to be a little bit crazy to keep you from going insane.


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#2
August 20, 2011 at 09:34:40
I resolved my problem. I realized that I did not install Avast properly; I did not restart my computer after installing it.
-Thank you for the help!

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