My Win7 laptop behaving weird, found no malicious software

May 7, 2012 at 20:20:46
Specs: Windows 7, 2.2g 2core/3.0gb
My Windows 7 laptop has been behaving strangely since I got it back from a warranty repair and getting progressively worse.

2.2ghz Pentium 2core, 3gb memory.

Sometimes it works just fine, plenty quick, no problems. Sometimes it runs reaaally damn slow for no apparent reason. It took over 5 minutes to load Firefox one time. I restarted it a few minutes ago and it took over 20 minutes to shut down. Now for no apparent reason it won't talk to my wireless network at home. It just doesn't see it, or my neighbor's wifi which also always shows up. I know its not the router because I can get on through a hardwire connection just fine.

I keep my system pretty clean, I browse with Firefox, I run CCleaner and registry sweeps once a week. There isn't a whole lot of stuff on this machine. A few small programs, a lot of music/photos. I'm an over the road truck driver and this is the computer that travels with me. I would go nuts without it.

I tried running HjT! but it wouldn't save a log file for some reason. No permission to access the folder, even though my account is admin default.

Is it just time to upgrade the memory? This computer is less then two years old. First new laptop I ever bought (used to collect computers off craigslist/curbs/etc and piece stuff together).


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#1
May 7, 2012 at 20:47:40
3GB memory should be fine for 32but Windows 7.
What was the laptop in for service for? This could be important since it will point to possible connections related to the original problem or to things they might have done while fixing it.
Consider the possibility that while it was in for service, someone could have been using it for their personal browsing as well.
If it was in for hardware related issues, you might want to boot it into Safe Mode, Run a System Restore to before you brought it in, and then run Malwarebytes, clean anything it finds, then update your antivirus program and scan with that also. Another thing I like to do is manually clean out my Browser's History, Cookies, Temp Internet files, etc. on Firefox and Internet Explorer at least weekly.

You have to be a little bit crazy to keep you from going insane.


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#2
May 8, 2012 at 16:25:15
The warranty repair was just the power socket snapped off inside the machine and the screen had a few dead pixels...typical laptop issues. It wasn't defective memory or hard drive, which is why I can't figure out how the two are related. It came back restored to factory install, squeaky clean like the day I took it out of the box.

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#3
May 8, 2012 at 17:41:10
Also it keeps insisting that my log in is not the Admin account when it definitely is.

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#4
May 8, 2012 at 18:44:49
It does not make sense that they would do a factory restore for just repairing the power jack and maybe replacing the monitor. Something else is going on here.... It is almost like they switched your computer (or some of it's guts) for someone else's who was having a different problem and the restore was to hide it (or something else). If they did a factory restore then your accounts needed to be reset, which they may have attempted. If they did a factory restore, did they do all of the Windows updates and update your drivers as well. If you have serial numbers written down (or the box labels), maybe you should compare them, but that may only confirm that the case is the same.
I would go back and ask them straight: "What did you do to my computer!".

You have to be a little bit crazy to keep you from going insane.


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#5
May 9, 2012 at 07:45:59
They told me that it would be restored to factory settings before I ever gave it to them. They sent somewhere else to be repaired (Kansas City, IIRC) and it came back a few weeks later. For the most part it works fine, its just small things like denying my account certain admin privileges, sometimes running really slow, and lately not seeing any wireless networks.

I just don't get it.

Here is a list of all installed programs, exported by CCleaner- as you will see, there just isn't much software on this machine. 90% of its use is web browsing/music/movie watching:
Adobe Flash Player 10 ActiveX Adobe Systems Incorporated 4/16/2010 10.0.22.87
Adobe Flash Player 11 Plugin 64-bit Adobe Systems Incorporated 5/5/2012 6.00 MB 11.2.202.235
Adobe Reader 9.1 Adobe Systems Incorporated 11/12/2009 204 MB 9.1.0
Apple Application Support Apple Inc. 5/7/2012 61.0 MB 2.1.7
Apple Mobile Device Support Apple Inc. 5/7/2012 24.9 MB 5.1.1.4
Apple Software Update Apple Inc. 5/7/2012 2.38 MB 2.1.3.127
Bonjour Apple Inc. 5/7/2012 2.00 MB 3.0.0.10
CCleaner Piriform 1/22/2012 3.14
Compatibility Pack for the 2007 Office system Microsoft Corporation 5/7/2012 85.7 MB 12.0.6425.1000
foobar2000 v1.1.11 Peter Pawlowski 2/24/2012 7.37 MB 1.1.11
FrostWire 5.3.3 FrostWire Team 3/17/2012 5.3.3.0
Google Chrome Google Inc. 1/22/2012 18.0.1025.168
Google Toolbar for Internet Explorer Google Inc. 4/13/2012 7.3.2710.138
HiJackThis Trend Micro 5/7/2012 0.36 MB 1.0.0
Intel(R) Graphics Media Accelerator Driver Intel Corporation 4/16/2010 54.3 MB 8.15.10.1883
IntelĀ® Matrix Storage Manager Intel Corporation 4/16/2010
iTunes Apple Inc. 5/7/2012 156.9 MB 10.6.1.7
Java(TM) 6 Update 14 Sun Microsystems, Inc. 11/12/2009 97.5 MB 6.0.140
KODAK Share Button App Eastman Kodak Company 1/29/2012 36.9 MB 4.00.0000.0000
Label@Once 1.0 Corel 4/16/2010 33.0 MB 1.0
LSI V92 MOH Application LSI Corporation 4/16/2010
Microsoft Network Monitor 3.4 Microsoft Corporation 4/19/2012 11.2 MB 3.4.2350.0
Microsoft Network Monitor: NetworkMonitor Parsers 3.4 Microsoft Corporation 4/19/2012 20.4 MB 3.4.2350.0
Microsoft Office Home and Student 2007 Microsoft Corporation 4/16/2010 12.0.6425.1000
Microsoft Office PowerPoint Viewer 2007 (English) Microsoft Corporation 5/7/2012 96.8 MB 12.0.6425.1000
Microsoft Office Suite Activation Assistant Microsoft Corporation 4/16/2010 8.37 MB 2.9
Microsoft Silverlight Microsoft Corporation 4/4/2012 50.6 MB 5.0.61118.0
Microsoft SQL Server 2005 Compact Edition [ENU] Microsoft Corporation 11/12/2009 1.72 MB 3.1.0000
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.17 Microsoft Corporation 11/12/2009 0.77 MB 9.0.30729
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.4148 Microsoft Corporation 4/16/2010 0.77 MB 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x64 9.0.30729.6161 Microsoft Corporation 5/7/2012 0.77 MB 9.0.30729.6161
Microsoft Visual C++ 2008 Redistributable - x86 9.0.21022.218 Microsoft Corporation 1/29/2012 0.23 MB 9.0.21022.218
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.4148 Microsoft Corporation 4/16/2010 0.58 MB 9.0.30729.4148
Microsoft Visual C++ 2008 Redistributable - x86 9.0.30729.6161 Microsoft Corporation 5/7/2012 0.59 MB 9.0.30729.6161
Microsoft Works Microsoft Corporation 4/17/2012 730 MB 9.7.0621
Mozilla Firefox 11.0 (x86 en-US) Mozilla 3/17/2012 36.5 MB 11.0
Nokia Connectivity Cable Driver Nokia 3/23/2012 3.94 MB 7.1.69.0
Nokia PC Suite Nokia 3/23/2012 7.1.180.46
PC Connectivity Solution Nokia 3/23/2012 20.9 MB 11.5.22.0
PlayReady PC Runtime amd64 Microsoft Corporation 11/12/2009 2.06 MB 1.3.0
QuickTime Apple Inc. 1/22/2012 73.3 MB 7.71.80.42
Realtek Ethernet Controller Driver Realtek 4/16/2010 1.00.0008
Realtek High Definition Audio Driver Realtek Semiconductor Corp. 4/16/2010 6.0.1.5904
Realtek USB 2.0 Card Reader Realtek Semiconductor Corp. 4/16/2010 6.1.7600.30101
Realtek WLAN Driver Realtek 4/16/2010 1.54 MB 2.00.0006
SecondLifeViewer (remove only) 1/23/2012
Skype Launcher TOSHIBA Corporation 4/16/2010 2.01
SWF & FLV Player 3.0 (build 3.0.33.5106) Eltima Software 5/8/2012 3.40 MB 3.0.33.5106
Synaptics Pointing Device Driver Synaptics Incorporated 4/16/2010 13.2.6.1
TOSHIBA Application Installer TOSHIBA 11/12/2009 9.0.1.0
TOSHIBA Assist TOSHIBA 11/12/2009 3.00.10
TOSHIBA Bulletin Board TOSHIBA Corporation 4/16/2010 1.5.05.64
TOSHIBA ConfigFree TOSHIBA Corporation 4/16/2010 67.6 MB 8.0.21
TOSHIBA Disc Creator TOSHIBA Corporation 11/12/2009 8.39 MB 2.1.0.1 for x64
TOSHIBA DVD PLAYER TOSHIBA Corporation 4/16/2010 3.01.0.07-A
TOSHIBA eco Utility TOSHIBA Corporation 4/16/2010 7.09 MB 1.1.7.64
TOSHIBA Extended Tiles for Windows Mobility Center 4/16/2010
TOSHIBA Face Recognition TOSHIBA Corporation 4/16/2010 3.1.0.64
TOSHIBA Hardware Setup TOSHIBA Corporation 4/16/2010 2.00.11
TOSHIBA HDD/SSD Alert TOSHIBA Corporation 11/12/2009 37.8 MB 3.1.64.0
TOSHIBA Internal Modem Region Select Utility TOSHIBA Corporation 4/16/2010 1.71 MB 2.3.0.0
TOSHIBA Media Controller TOSHIBA CORPORATION 11/12/2009 1.0.65
Toshiba Online Backup Toshiba 4/16/2010 2.22 MB 1.2.0.38
TOSHIBA PC Health Monitor TOSHIBA Corporation 4/16/2010 27.4 MB 1.4.1.64
TOSHIBA Quality Application TOSHIBA 12/3/2010 1.0.1
TOSHIBA Recovery Media Creator TOSHIBA Corporation 11/12/2009 2.79 MB 2.1.0.4 for x64
TOSHIBA ReelTime TOSHIBA Corporation 4/16/2010 1.5.07.64
TOSHIBA Service Station TOSHIBA 4/16/2010 2.1.33
TOSHIBA Software Modem LSI Corporation 4/16/2010 16.00 KB 2.2.97
TOSHIBA Speech System Applications 4/16/2010 1.00.2518
TOSHIBA Speech System SR Engine(U.S.) Version1.0 4/16/2010
TOSHIBA Speech System TTS Engine(U.S.) Version1.0 4/16/2010
TOSHIBA Supervisor Password TOSHIBA Corporation 4/16/2010 2.00.09
TOSHIBA Value Added Package TOSHIBA Corporation 4/16/2010 53.5 MB 1.2.25.64
TOSHIBA Web Camera Application TOSHIBA Corporation 4/16/2010 1.1.1.4
ToshibaRegistration Toshiba 11/12/2009 1.0.3
TrueCrypt TrueCrypt Foundation 5/8/2012 7.1a
Windows Driver Package - Eastman Kodak KODAK Digital Camera (01/29/2010 1.4.1.0) Eastman Kodak 1/29/2012 01/29/2010 1.4.1.0
Windows Driver Package - Nokia Modem (02/25/2011 4.7) Nokia 3/23/2012 02/25/2011 4.7
Windows Driver Package - Nokia Modem (02/25/2011 7.01.0.9) Nokia 3/23/2012 02/25/2011 7.01.0.9
Windows Driver Package - Nokia pccsmcfd (08/22/2008 7.0.0.0) Nokia 3/23/2012 08/22/2008 7.0.0.0
Windows Live Essentials Microsoft Corporation 11/12/2009 14.0.8089.0726
Windows Live Sign-in Assistant Microsoft Corporation 11/12/2009 1.94 MB 5.000.818.5
Windows Live Sync Microsoft Corporation 11/12/2009 2.79 MB 14.0.8089.726
Windows Live Upload Tool Microsoft Corporation 11/12/2009 0.22 MB 14.0.8014.1029


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