Solved My Mum is locked out of her laptop overseas.

August 20, 2011 at 18:18:08
Specs: Windows 7
Mum just brought a new laptop while holidaying in America. She has used the laptop, and then shut it down. When returning to use laptop, she entered her password, and gets message, Unrecognized password. She has NO IDEA about computers what so ever. She doesn't know how to check hotmail by herself. Other than the obvious case sensitive issues, I dont know what to do. Any help

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#1
August 20, 2011 at 18:25:20
✔ Best Answer
contact the laptop brand name tech support and explain the dilema...they will want the serial number, bill of sale etc in order to help her.

There is NO software that you can buy that will fix the password issue so no use spending money on that.....the spammers will soon be on this post...

tell her to try tapping f8 on bootup to get into safe mode...see if she can get in that way.

She may have the caps button on and passwords are ALL case sensitive.

Some HELP in posting on Computing.net plus free progs and instructions 7 Medals


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#2
August 20, 2011 at 22:44:19
Tell her to try safe mode just to see how far it gets her.

If it is windows password then it is easy to fix. If it is the laptops internal security then it is difficult to almost impossible without OEM support.

What city is she in?

1/3 of highway deaths are caused by drunks. The rest are by people who can't drive any better than a drunk.


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#3
August 22, 2011 at 00:59:43
She is now moved onto Hawaii. But will be back in LA next week. Bought laptop at Reno somewhere

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#4
August 22, 2011 at 01:03:02
I wouldnt be that worried about it, but they have another 3 months to go on the trip. Thanks for your help. She is going to take it back to where she bought it and get help that way.. SOME old people and technology don't mix.

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