my laptop crashed and i need to reload windows xp

November 20, 2013 at 05:04:53
Specs: Windows XP
My Acer aspire 10.1 laptop crashed and I need to reload windows xp or windows 7. I had the computer "fixed", paid a fortune, and now all I have is microsoft outlook. I cannot do Word, Excel or anything. I have the product key.
Can anyone out there please help me ?

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November 20, 2013 at 06:01:40
If you have you must also have then you must have Windows because outlook will not work without it, Neither will word or Excel because they are part of Microsoft Office which is a separate application to Windows,

You need to reinstall Windows using the recovery disk that came with the computer or the one you made when it was new. If you don't have a recovery disk then you need to contact Acer.

Once you have Windows up and running you can then reinstall MS Office.


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November 20, 2013 at 11:51:03
Have you made any attempt to fix MS Office (which includes Word and Excel) or have you other computer issues?

What version of MS Office is it and have you an Office CD? In the meantime here is some generalised information:

If you are thinking of installing Windows 7 you need to check to see if the computer is up to it. There could be driver issues and the system could run really slow unless it is well above minimum requirements.

Always pop back and let us know the outcome - thanks

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November 21, 2013 at 00:58:52
The computer crashed completely and I lost everything. I took it to a "reputable" company to have it fixed by a technician. He was not able to retrieve anything and says my "Product Key" won't activate.

This cost me the earth and I am a Pensioner, so I have been battling along on my own trying to load Windows to enable me to continue working from home.

Thanks for your help anyway.....

Kind regards,


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November 21, 2013 at 04:55:39
mmm... Hi Marie:

Your Acer came likely installed with XP, and would be what is referred to as an OEM installation. If you look at the sticker (usually on the base of the laptop) which is the M$ Windows sticker/mini-certificate it will have the usual "key" for your windows OS installation. It will include the three letters OEM (Original Equipment Manufacturer). That key can be used with any other OEM disk for windows XP. It cannot be used to any other version of Windows. Nor can it be used with a retail version of XP.

If the technician who was "helping you" tried to install another style of XP (not one that is OEM) then it wouldn't activate with your key. If trying with an OEM style disk, and one contacts M$ they would more than likely have activate the installation. Although I would first have tried it on-line.

Also usually Acer, and other main brands, come either with a recovery disk set, or there is partition on the hard-drive that is known as the Recovery Partition. That can be access and the system rebuilt/restored to as delivered. And it doesn't usually require re-activation as I recall. And if it does (require re-activation) then the key (on the sticker) will "usually" work.

You say your laptop crashed; exactly what happened?

What disks do you have that came with the Acer when it arrived?

How have you tried to install windows again; and also the Office suite?

Did you lose all your personal "stuff" - those files, photos, etc.that you really would have liked to have safe somewhere else? If so, they were all on the hard drive when system crashed... it may still be possible to recover them... But the less you do to the system as is the better if one is to have any decent chance of recovering those files. In other words one stops installing anything further, or doing anything else to it, until one has decided if one wishes to try and recover files from earlier times?

Did the Technician change the hard-drive, or is that still the one that came with the laptop?

Whereabouts are you located?

message edited by trvlr

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November 21, 2013 at 05:43:01
Hi there,
I have a small Acer 10.1 laptop...therefore no disc drive.
The technician said that the product key wouldn't activate...why I don't know !!
I'm a Pensioner and did not want to pay him any more money, because all he did was get the computer starting again.
I tried to load Windows XP from an old back up disc but nothing happened.
I work from home for extra money and now I have nothing...not XP or Windows 7.
I am trying to upgrade to Windows 7.
I live in Gauteng, South Africa.

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November 21, 2013 at 05:48:27
I bet the tech deleted the recovery partition and did a clean install with his own XP disk and tried to use your product key. Most of the keys on older systems seem to fade. You said you had the product key? Is that the product key to Windows or Office? I feel sorry that this happened. I don't know why your product key would not activate.

Laptop Dell Latitude D620 Core2Duo
Windows XP Pro SP3
Desktop HP Pavilion p6533w
AMD Dual Core 3.0
Windows 7 Home Premium
Server Windows XP Pro SP3
3.0 Ghz 3 GB Ram

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November 21, 2013 at 06:11:21
From what I see on the web - reviews at least - it does have a hard drive; but probably no cd/dvd drive (read-only or write and read). To re-install anything from a cd/dvd you will need a usb-connected cd/dvd drive.

Do you have any disks that actually came with it; and if so what? And what other disks do you have - if any?

Do you have the manual for it?

Somewhere on the case will be the exact model number - useful to have that as there are differences between models within this style of laptop (actually a described as a netbook on Acer support.

Most us responding here just now are likely in the UK... a bit far from S. Africa... We will look-see what we can find that may help resolve your problems; but again the exact model number (as on a label/tag etc. somewhere on the case) will be useful. Many of us dipping in here across the day and the evening...

That label may include something like AO522 - just one of the many variants for this model.

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