my lap top suddenly will not let me log on

February 19, 2016 at 06:16:19
Specs: windows 7 toshiba lap top
each time i try it says user profile cannot be loaded I have tried to press most buttons on the lap top and it is not saying wrong password

See More: my lap top suddenly will not let me log on

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February 19, 2016 at 06:17:31
I have a product recovery disc but not sure what to do with it

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February 19, 2016 at 06:34:51
Do NOT use the recovery's way too soon for such a drastic move.

Shutdown the laptop, unplug the AC adapter & remove the battery. Press the power button & hold for at least 20 seconds. Put everything back together, power up & see if you can log on. If not, there are several other things to try.

message edited by riider

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February 19, 2016 at 06:39:38
Can you get into safe-mode? It's usually accessed by the menu that will appear when you press F8 during the initial boot sequence (immediately after the "splash screen" - which in this case may show Toshiba).

Do NOT go anywhere near recovery disk routine - yet. Particularly if there are personal files on the system you wouldn't wish to lose. Very likely those files can recovered by various means; then resolve the password issue.

However it "may" also be possible to recover access (i.e. resolve the password issue) quite simply, without recourse to safeguarding your files process first.

There are assorted methods of getting in via Admin - and one or two of the other regulars here may drop across and advise accordingly. So delay any actions with the recovery disk routine...; that ought to be a "last resort".

message edited by trvlr

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February 19, 2016 at 07:56:22
Thank you for your response I have done what you say and its exactly the same driving me mad

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February 19, 2016 at 09:22:00
Hang i as there are ways to get in via an Admin logon.

In the meantime e... you could download an ISO for ubuntu ( and burn it (a Linux variant) to a DVD. Then you boot the system with that DVD.

It will load itself into RAM (Memory) only; and not affect the hard drive. Once it has booted up and produced a windows style desktop, you can locate the hard drive. It will be there a resource for Linux OS. Thus you can locate your files and copy them to DVD.

That way your personal files will be safe - regardless of what measures/steps take to recover "normal" logon...

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February 19, 2016 at 13:40:08

If you do not have any luck with System Restore or with the other fixes in the links above, try this.

How to use a Lazesoft Windows Recovery CD or USB device to fix the boot problems if your Windows operating system does not start correctly
"It is very common for PC users to be faced with a Windows crash. When this happens, the dreaded 'Blue Screen of Death' pops up, or your PC has a black screen and can not boot or start up"

Lazesoft Recovery Suite Home Edition
Screenshot ( SS )

How to Boot a Computer from a Lazesoft Recovery USB Device

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February 20, 2016 at 00:22:55
Thank you all for your help but I think I will take it to the shop its all a bit too technical for me, xx

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February 20, 2016 at 01:54:59
Again... do NOT let the shop techies use the recovery media, or the recovery roiutine - which restores the system to as it was when new. - "unless" they first access and safeguard all your personal files (copying them to DVD and/or an external hard drive first)..

Any decent and capable IT techie ought to know how and be able to do that. Sadly many will often say they can't or won't... but you as the customer have every right to insist they do; and if a given shop etc. won't/ can't then find another who can/will.

All that is required is either the ubuntu (Linux) DVD to save your files, and/or or one of the assroted options as suggested by johnw. to resolve the problem.

When the system is again OK develop the habit of regularly copying (duplicating?) your personal files to external storage. DVD at least, but an external usb hard drive too is even better. Two different types of storage media for important files is always wise(r).

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