Solved My iPhone is not recognised by iTunes on Windows 7 ? ...

Sony / Vpcsb1x9e
April 9, 2014 at 13:37:34
Specs: Windows XP Home Edition, 2.301 GHz / 4011 MB
My iPhone is not recognised by iTunes and I have tried many ways to resolve the matter without success. The following was my last attempt :-

Windows 7
Close iTunes and disconnect the iPhone, iPad, or iPod touch.
Click the Windows Start button Start button.
In the Start Search field type Services.
In the Programs section of the search results, Click "Services".
Select Apple Mobile Device and click Stop the service as shown below:
Select Apple Mobile Device and Stop the service
After the service has stopped, click Start the service.
After the Apple Mobile Device service has started again, open iTunes and connect the device.

The above did not resolve this issue.

Any Ideas are welcome.

Thankyou ...

message edited by Newmanbac


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✔ Best Answer
April 22, 2014 at 12:14:14
Might be worth looking at #5 here, XP part:
http://support.apple.com/kb/TS1538
Otherwise maybe there is an updated driver around in Google. You could Uninstall the Apple driver Device Manager then see if it picks it up on reboot and corrects your issue.

If you want to backup your music maybe you could do it on a flash stick using someone else's computer.

Always pop back and let us know the outcome - thanks



#1
April 10, 2014 at 15:24:41
The first step is to plug the phone in, switch it on (obviously) then go to "Computer" and see if the iPhone icon appears there as a drive. Does this happen?

I'm away now for a while, so keep watching for someone else to take this post forward.

Always pop back and let us know the outcome - thanks


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#2
April 10, 2014 at 17:54:43
Thankyou for your response. The phone icon does not appear as a drive.

I look forward to receiving further support in taking this post forward ...


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#3
April 11, 2014 at 15:49:05
I have been asked by Computing.net to select a best answer ? ...

I cannot do this as I do not yet have an answer ...

I hope that somebody can assist me soon.

Thankyou


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Related Solutions

#4
April 18, 2014 at 14:31:30
No, of-course you cannot yet select a Best Answer - just ignore it for now.

It seems like the real issue is iPhone not being seen by the computer. If you haven't done so already then go through these procedures:
http://support.apple.com/kb/ts1538

Always pop back and let us know the outcome - thanks


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#5
April 21, 2014 at 11:35:09
You should still see the iPhone icon (drive) in "Computer" when it is plugged in, even if you haven't got iTunes at all.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#6
April 21, 2014 at 13:53:33
I have just started to receive replies and so far I have followed the advices with the exception of 'tahirm' who for some reason wanted me to download a useless bundle of pups !?

I have also read and assimilated the comments made. All to no avail.My computer does not show the iPhone in 'Computer' ? ...

I have entered Device Manager > Universal Serial Bus Controllers and found 'Apple Mobile Device USB Driver' which is up to date and is clear of any problems ? ..

Thankyou in advance of any further advices that will assist in solving this issue.

God Knows what is wrong ...


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#7
April 21, 2014 at 14:53:36
tahirm is new on here (2nd post) and suggested filedocks website before. I suspect it is a dubious website.

Have you tried your iPhone on another computer? We need to be absolutely sure whether it is a phone issue or your computer.

Always pop back and let us know the outcome - thanks


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#8
April 22, 2014 at 01:45:39
Hi Derek,

Yes, Indeed was a suspicious website (so beware everybody) which was promoting bundles of crap software ! and we all know that we do not need external help to update iTunes ! Simply update if necessary in the Programme itself.

With regard to your comments I should point out that I had not used iTunes for quite some time so I cannot fix it with a simple restore because there has been so much activity with scans and updates whilst away from iTunes.

The iPhone does work fine on other computers so I know the iPhone is ok. I am pretty sure that uninstalling and re-installing iTunes would solve the issue however I am reluctant to do this as I have over 6,000 songs which I do not want to risk losing.

Perhaps when i-Tunes releases it's next update the situation will resolve itself. I am pretty sure this has happened following a conflict with another programme updating when iTunes was not being used to play music.

When I unplug and re-plug in the iPhone windows double beeps to acknowledge the iPhone ( I do sometimes get a windows message saying unplug and try again) and after I do that the message disappears ... and it charges ok.

iTunes has always had it's issues however this is the first time this has happened to me.

I just fail to understand that when windows accepts the iPhone I do net get the iPhone Icon drive in Computer and subsequently of course it will not show in I-tunes.

This is really baffling me ...........................

message edited by Newmanbac


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#9
April 22, 2014 at 01:59:59
I have just read my own message and have realised that un-installing and re-installing iTunes can't possibly help with the absence of iPhone in 'My Computer'.

This is clearly the real problem ! ...


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#10
April 22, 2014 at 02:45:37
iTunes has just started putting up a message on my computer as follows : -

An iPhone has been detected,but it could not be identified properly.Please disconnect and reconnect the iPhone,then try again.

OK

I click the OK and try again and it continues coming up ??? ...


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#11
April 22, 2014 at 12:14:14
✔ Best Answer
Might be worth looking at #5 here, XP part:
http://support.apple.com/kb/TS1538
Otherwise maybe there is an updated driver around in Google. You could Uninstall the Apple driver Device Manager then see if it picks it up on reboot and corrects your issue.

If you want to backup your music maybe you could do it on a flash stick using someone else's computer.

Always pop back and let us know the outcome - thanks


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#12
April 23, 2014 at 14:18:16
Hello Derek,

Just to let you know that more by luck than good jugement,just by continually trying all available options for many hours I have somehow managed to get the iPhone Icon back in my 'Computer'and subsequently turned my iPhone off completely and whilst off connected it again to the computer and now it shows in iTunes.

I have no idea how I did this but it is working again ? ...If this issue happens again I still would not know what to do.

I have run a diagnostics check which confirms everything is working as it should be.

I am still baffled as to what went wrong but I guess all is well that ends well,eh!

Thankyou all so much for taking the time to try and help me.

Best Regards,

Newmanbac


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#13
April 23, 2014 at 15:46:53
Computers can be like that at times. Glad to hear you sorted it and thanks for popping back to let us know.

Always pop back and let us know the outcome - thanks


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