Solved My google websites are blocked how to reinstate google

August 9, 2012 at 08:48:37
Specs: Windows 7, pentiumDualCore 2.7ghz
I am unable to access ( any ) google website I believe it has been blocked.
Windows 7, Internet Explorer 8,

See More: My google websites are blocked how to reinstate google

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✔ Best Answer
August 21, 2012 at 11:11:44
Gotta feeling it might be more like Google is McAfee'd.

Presumably what you found originally was "hosts(2)". I've no idea what this is but it seems something or someone has been doing things with hosts - McAfee maybe. Normally only a file named "hosts" has any power to block.

Let's recap. Firefox doesn't reach Google and hosts does not "appear" to be the issue. It would seem we have got a global issue but there's one more thing you ought to do - this:
"Ping" google from Command prompt. Click on the Windows Orb (Start) and type cmd into the search - hit Enter. You should see a black box which is the command prompt. Type ping www.google.com and hit Enter. If it is getting there you should see four attempts and responses, otherwise it will say it timed out waiting. You could also try ping www.google.co.uk instead. Let me know what happens.

If you do get the 4 pings back then there could be something wrong about what you've tried before, leaving the case against IE inconclusive. In which case you could still try suggestion #9 if you are happy re-instating your IE settings (many of which will arrive back with time).

You could also try a quick touch of witchcraft LOL - it has somehow fixed the odd issue where things get stuck but I'm not hopeful. You just unplug the mains, remove the battery too if it's a laptop, then hold the on/off button in for about 20 seconds. I'd be amazed it got us out of this particular hole but it's harmless and there's nothing lost by trying.

Not sure quite where to go with McAfee because I know little about their software (it's not popular with helpers here). I assume it's a paid for package, otherwise we could try uninstalling it. I assume there is a McAfee forum if you fancy your chances on there. There is probably a list of blocked websites somewhere in the McAfee package so Google could have got zapped there somehow.

Always pop back and let us know the outcome - thanks



#1
August 9, 2012 at 09:52:23
Run a full scan for viruses & malware.

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#2
August 9, 2012 at 14:30:58
Thank you for your interest, A scan for both viruses and malware are performed on my PC everyMonday by Macfee.

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#3
August 9, 2012 at 17:38:37
What happens on the screen when you try to go to google?

Install and run MalwareBytes freebie, it often finds and fixes what AV's miss.

Always pop back and let us know the outcome - thanks


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Related Solutions

#4
August 10, 2012 at 02:22:49
Hi Drerek
I am a coward, the possible reason google is blocked could be that I caused it trying to correct a problem.
MalwareBytes offered 2 choices which one should I choose?.
Initally it indicated it was unattainable, lately ┬Čask your provider which is a waste of time.
Thank You for assistance much appreciated

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#5
August 10, 2012 at 03:12:58
run a full scan in malwarebytes delete what it finds. if all goes well good if not download internet explorer 9 or google chrome or firefox.
although malwarebytes might solve it

computers are a second home
NVIDIA GeForce
GS_Toxict51


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#6
August 10, 2012 at 06:47:45
Re #4

Seems MalwareBytes has a problemb or is changing. Others are having
difficulties with the small "php" file they now seem to be offering.

Uninstall it (if you got that far) and get a new download of the original full
"exe" file from here (icon at top right):
http://www.filehippo.com/download_m...

Best to Save the download somewhere then double click it to start the install.
It is a very good program.

Always pop back and let us know the outcome - thanks


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#7
August 16, 2012 at 09:21:39
I did the Malware Scan it was completely clear also I have Internet Explorer9

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#8
August 16, 2012 at 10:43:52
Where are you from? Some countries block Google.

Is your firewall blocking it?

Otherwise:

First install Firefox. If this works we will know it is a global issue, otherwise it must be IE related.

If Firefox has no problem reaching Google then go to IE9 > Tools > Internet Options > Security tab. Click the Restricted Sites icon and select the Sites button underneath. See if google is listed, if so delete it, restart the system and check again. If it is not listed (or doesn't help) then reset IE in accordance with post #9 below. Note that this will reset some of your settings back to default (see "More Information" in the link given in #9).

If Firefox can't reach Google either then try this:

From Computer, follow this path:
c:\windows\system32\drivers\etc

You should see a file named "Hosts". Temporarily rename it to "xHosts", restart your system. If it cures the issue we can take it from there. If it doesn't, then rename xHosts back to Hosts.

Always pop back and let us know the outcome - thanks


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#9
August 16, 2012 at 12:57:03

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#10
August 16, 2012 at 13:38:04
wer720

If IE is the culprit "IE reset" might fix it. However, the only reason I can see why it should single out just Google is if it is in Restricted Sites. Read down the link given in #9 and see the items that will be set back to default (under More Information). It does not appear to reset Restricted Sites.

Rather than having to re-instate those preferences you might prefer instead to first diagnose the problem (as per #8). If that process doesn't help and particularly if Firefox is OK, then trying IE reset would be a reasonable next step.

Up to you of-course.

EDIT:
I have edited #8 - mainly the "sequence", to try to get to the culprit more quickly.

Always pop back and let us know the outcome - thanks


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#11
August 17, 2012 at 04:21:05
I am getting out of my depth, I will try Firefox and report back.
I am Overwhelmed by everybdy offering Help

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#12
August 17, 2012 at 10:23:05
Fine, we can take it step by step. What happens in Firefox will tell us where to go next.

Always pop back and let us know the outcome - thanks


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#13
August 18, 2012 at 03:11:56
Frankly Firefox is of no use to me I ask a question and am refered to" askjeeves"and then Receive the same message unable to access because it is a google site.

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#14
August 18, 2012 at 08:56:37
Not sure what you mean about "I ask a question", but did you manage to install Firefox? If not try this:

Go here (Firefox download):
http://www.mozilla.org/en-US/firefo...
You should see a green Download button. If so download it and install it.

Once you have Firefox working, try putting www.google.com in the Firefox address bar (assuming you are in the USA) and see if you can get there.

The next step depends on what happens.

Always pop back and let us know the outcome - thanks


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#15
August 19, 2012 at 03:11:54
My location is the UK, yes I had downloaded Firefox and tried to access google but still no luck, the reason I wish to access Google is I am seeking answers to varied subjects. Many Thousands of people are willing to share their knowledge with others
You are an example. The vast majority use google to do so that is why I need it.
Assuming the firewall is blocking google I attempted to restore my firewall settings
and proceeded to" Restore Defaults" only to be faced with the following statement
:- "These settings are managed by vendor application Macfee Personal Firewall"

Derek Thank You For Your Patience


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#16
August 19, 2012 at 06:21:41
I'm from UK too so server blocking clearly isn't the issue. We normally use www.google.co.uk but the "com" version I gave you should automatically redirect.
By all means try the UK version in Firefox but I doubt it will help.

As typing google in the "address bar from firefox didn't work (assuming you are certain that's what you did) then you have some global problem, so it's nothing particularly to do with IE itself.

I'm not familiar with McAfee firewall but from what I have seen it is not always too easy to disable it. We can tackle that later if necessary but first try my next suggestion in #8, which is:

From Computer, follow this path:
c:\windows\system32\drivers\etc

You should see a file named "Hosts". Temporarily rename it to "xHosts", restart your system. If it cures the issue we can take it from there. If it doesn't, then rename xHosts back to Hosts.

Always pop back and let us know the outcome - thanks


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#17
August 19, 2012 at 11:27:37
I have located a Message Box that provides System 32 Properties
and subdivided as follows:- GENERAL, SHARING, SECURITY, and PREVIOUS VERSIONS.
Is this place you wished me to arrive at ?.

An after thought if all else fails would a System Restore back to Factory Setting be a viable solution

Regards W E R


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#18
August 19, 2012 at 12:20:53
Nope, that's not what I meant.

You hit the start blob, go to Computer (on the right) and select the system drive which is usually C. You then work your way through, opening each folder, like this:

Windows > System32 > drivers > etc. The Hosts file will be found in that last folder (called etc). Sorry if you were not familiar with the shorthand version I gave you.

As for Factory Restore (assuming you have a provided facility), well that might well do the trick but it seems a bit devastating to do that until we have run out of simpler ideas. There is "Windows" System Restore (which is not quite such a big gun) but that would only work if you can go back to a date before this problem came along.

I would first try to find that Host file, right click it and rename it to xHosts (then reboot). It might not cure the problem but with the steps given I think you'll now find it is quite an easy thing to try, and it doesn't mess with everything else.

How long ago is it since you could last get to Google and is there anything you recall doing when the problem first came along?

Always pop back and let us know the outcome - thanks


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#19
August 19, 2012 at 16:20:12
Just to add, that the reason for trying to disable Hosts is because that file can often contain blocking information. It ought to be eliminated from the equation.

As you are pondering about some sort of restore, I'd better mention one other possible cause that has not yet been considered, as follows:
Have you a wireless router? Unlikely maybe, but if that has a Firewall incorporated it could have somehow got itself set to block Google.

I'm happy to keep pegging away if you wish, leaving the restore options as last resort if nothing else is unearthed. We haven't yet tried pinging Google yet, so that might tell us something. McAfee firewall is yet another possiblity, which has only been mentioned in passing.

If you do decide to "chuck the hat in" then I would consider "Windows" System Restore first. This doesn't preclude a Factory Restore later if necessary but that would revert the computer to "as purchased" condition. For example, you would have no email addresses (unless you use Webmail), and all changes would be lost, including any programs you might have added since new.

Always pop back and let us know the outcome - thanks


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#20
August 20, 2012 at 07:08:43
Arrived at Host tried to open file via Adobe Reader answer "Adobe could not open Host2
:- Either, not a separete file type or the file has been damaged."There were 16 options on file openers,chose Adobe.
The problem appeared last March it was around the time that talktalk. (my isp then not now) crashed I was unaware and assumed it was my PC during my exploration I followed instructions and could probably made a blunder ?.
Answers, WIRELESS router No, Macfee maybe, Ping google ??sounds good but I do not understand ping ?. I appreciate your observation on Factory Restore was unaware of the consequence.

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#21
August 20, 2012 at 07:29:55
I didn't mean you to "open it", just right click it, rename it to xHosts so that it is disabled, then restart computer to see if you still have your issue.

It has no association, so it is quite normal for Windows to suggest options. As an aside the best choice is to associate it with NotePad (unimportant at this time). That way you can always double click it to read what is inside it. This does not affect the function of the file (long story, which I won't bother you with unless it proves to be the culprit).

Try the rename, then we can move on.

Thanks for the other information which I have taken onboard. It is probably too late for Windows System Restore because I doubt you will be able to go back that far. In any event you would loose all changes since that date.

Always pop back and let us know the outcome - thanks


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#22
August 20, 2012 at 09:58:49
I renamed it xhosts(2) Checked google still no luck returned and renamed it hosts(2)

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#23
August 20, 2012 at 12:26:33
I'm confused. When you went to that folder "etc" all I expected you to look for was just one file named plain hosts, then rename it to xhosts. If there was something similar there such as hosts(2) then I didn't want you to touch it. I'm now wondering if McAfee is protecting your hosts file somehow (which could account for a lot of things). I would like to know if you found a file named just hosts when you first went there?

I also want to be quite certain that it is now disabled, so go back and make sure there is no file with the exact name hosts. If a file with that name doesn't exist, you rebooted as instructed, and the google issue is still present then we have proved the point - hosts is not the culprit. You can therefore rename the file back to how it was when you found it.

In the meantime it seems this is the way to disable the McAfee firewall:
http://www.ehow.com/how_4828337_dis...
Try it and see if it helps - put it back on afterwards.

Always pop back and let us know the outcome - thanks


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#24
August 21, 2012 at 07:35:26
I did not find a file with just hostsI I tried a number of times last night without success
so I opened ehow.com_4828337..... It showed how to Disable McaFee Firewall before attempting this tried to find the instructions to Enable but where ever I turned it was blocked OR SHOULD I CALL IT GOOGLED.
Naturally I did not attempt to try.
Sorry for the delay in responding I had a Hospital appointment this morning.

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#25
August 21, 2012 at 11:11:44
✔ Best Answer
Gotta feeling it might be more like Google is McAfee'd.

Presumably what you found originally was "hosts(2)". I've no idea what this is but it seems something or someone has been doing things with hosts - McAfee maybe. Normally only a file named "hosts" has any power to block.

Let's recap. Firefox doesn't reach Google and hosts does not "appear" to be the issue. It would seem we have got a global issue but there's one more thing you ought to do - this:
"Ping" google from Command prompt. Click on the Windows Orb (Start) and type cmd into the search - hit Enter. You should see a black box which is the command prompt. Type ping www.google.com and hit Enter. If it is getting there you should see four attempts and responses, otherwise it will say it timed out waiting. You could also try ping www.google.co.uk instead. Let me know what happens.

If you do get the 4 pings back then there could be something wrong about what you've tried before, leaving the case against IE inconclusive. In which case you could still try suggestion #9 if you are happy re-instating your IE settings (many of which will arrive back with time).

You could also try a quick touch of witchcraft LOL - it has somehow fixed the odd issue where things get stuck but I'm not hopeful. You just unplug the mains, remove the battery too if it's a laptop, then hold the on/off button in for about 20 seconds. I'd be amazed it got us out of this particular hole but it's harmless and there's nothing lost by trying.

Not sure quite where to go with McAfee because I know little about their software (it's not popular with helpers here). I assume it's a paid for package, otherwise we could try uninstalling it. I assume there is a McAfee forum if you fancy your chances on there. There is probably a list of blocked websites somewhere in the McAfee package so Google could have got zapped there somehow.

Always pop back and let us know the outcome - thanks


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#26
August 21, 2012 at 14:58:59
OK its bedtime now I have printed you message and tomorrow I will try your remedies, I am visiting the hospital again in the morning to have my Pacemaker`s annual MOT.will start when I return .
Many thanks

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#27
August 21, 2012 at 15:12:59
Ooops, I missed out the magic word "ping" in those commands I previously gave you. I have amended them in bold in response #25, plus a few other minor changes if you come back before you've printed it out.

Anyhow, it they should have read:
ping www.google.com
or
ping www.google.co.uk
(note the space after the word ping).

It might not prove as much as I first hoped (long story) but at least it will test the network and is worth doing.

Always pop back and let us know the outcome - thanks


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#28
August 22, 2012 at 09:17:35
I received 4 pings back for both com & co.uk.
I went back to #9 and requested Reset IE for me, I got as far as" wait" the bar is about 1.5cm long and just sits there I left it for 30 minutes and nothing happened.
I have given up.

Thank You for all the Help and Time You have provided it is much appreciated
W E R


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#29
August 22, 2012 at 12:09:21
IE reset shouldn't take more than a minute or two.

Sounds like there are more things not up to scratch with your computer than just the google issue. When it gets like that sometimes it is hard to sort out with help from afar, so "hands-on" is required.

In your post #4 you said "possible reason google is blocked could be that I caused it trying to correct a problem."
Maybe if you let us know what problem it was, and what you did, it might unearth something.

Happy to continue if you should change your mind but clearly this is proving a hard nut to crack.

Always pop back and let us know the outcome - thanks


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#30
August 23, 2012 at 01:48:12
My memory is poor ,has I send before Talktalk crashed I assumed it was my PC and during my attempt at correcting probably caused the problem, one thing I do remember I received a message the contents are cannot remember but in large letters was the word " BLERK".Previously I had contacted WHICH (to no avail ) with my problem they had not considered blerk was significant

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#31
August 23, 2012 at 02:25:43
Update, I finally accessed Mcafee and discovered the following
Some customers may experience a loss of network connectivity in Mcafee security Centre after a recent update.
There are instructions which I will follow later, will keep you informed

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#32
August 23, 2012 at 06:23:08
I've no idea about that message you had in the past.

"Loss of connectivity" usually means you have difficulties getting online at all, rather than not being able to get to a specific website.

My gut feeling is that it's a McAfee issue but it hasn't been proven.

Always pop back and let us know the outcome - thanks


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#33
August 24, 2012 at 08:20:13
McaFee was the culprit they blocked all access to google this went on for 5 Months they kept it a secret all that time.
It was pure luck that I discovered the truth , I was advised to Disable McaFee Firewall # 23 but dare not because I was unable accesshow to Enable McaFee having stated I was giving up I decided to contact McaFee to tell them I would receive a much faster response if I offered to renew my subscription which under the
circumstances is unlikely
It was only then I saw :- SOME CUSTOMERS EXPERIENCE A LOSS OF NETWORK CONNECTIVITY IN MCAFEE SECURITY CENTRE AFTER A RECENT UPDATE.
I have been fortunate to have assistance of all of " Toms Guide" especially DEREK

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#34
August 24, 2012 at 11:59:50
Interesting - so can we take it that you can now get to google having done "something" to McAfee?

As far as renewing your subscription, obviously that is entriely up to you. It might be best to uninstall McAfee and find something else. A lot of folk around these parts just use the Windows firewall and run a free antivirus. There are several free AV's available but I get the impression that Avast is generally seen as being at the top of the pile. Their free version has to be re-registered annualy but there is nothing more to pay.

Whatever, if you've solved the issue then I'm glad to have helped. Pity that McAfee as a possibility didn't reach the top of the pile earlier but I guess you just have to start somewhere with these issues.

If the problem is now resolved you can mark this thread as "solved" by chosing as "best answer" whatever response seems most appropriate. That gives you a wide choice LOL.

Always pop back and let us know the outcome - thanks


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#35
September 28, 2012 at 07:32:29
Had this PM today from the poster (wer720) - added for the benefit of the forum:

The culprit was Macfee anti virus, they admitted thes had blocked google
it was revealed when I contacted them to complain about their slow response.

Looks like it is all now buttoned up - thx wer720 for the feedback.

Always pop back and let us know the outcome - thanks


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