my google chrome is not opening on my lenovo laptop'how can

April 15, 2016 at 22:40:41
Specs: Windows 7
i am unable to open google chrome on my leneovo laptop. how can i open google chrome on my laptop. the software is on my laptop. it will just roll and not open

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#1
April 16, 2016 at 01:28:57
Here are the first 2 steps, more steps will be needed, after I see the results of these logs.

Run them in this order.

Step 1: Run AdwCleaner
http://www.softpedia.com/get/Antivi...
http://www.raymond.cc/blog/adwclean...
http://www.bleepingcomputer.com/dow...
Author's site
http://general-changelog-team.fr/en...
Tutorial
http://general-changelog-team.fr/en...
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click Scan
In the results tabs, uncheck anything you don't want to remove.
Click on Cleaning.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please Copy & Paste the contents of that logfile with your next answer.
You can find the logfile at C:\AdwCleaner[S1].txt as well.
http://i.imgur.com/r3PoAEG.gif
AdwCleaner is a program that searches for and deletes Adware, Toolbars, Potentially Unwanted Programs (PUP), and browser Hijackers from your computer. By using AdwCleaner you can easily remove many of these types of programs for a better user experience on your computer and while browsing the web.
The types of programs that AdwCleaner targets are typically bundled with free programs that you download from the web. In many cases when you download and install a program, the install will state that these programs will be installed along with the program you downloaded. Unless you perform a Custom install, these unwanted programs will automatically be installed on your computer leaving you with extra browser toolbars, adware, and other unwanted programs. AdwCleaner is designed to search for and remove these types of programs.
AdwCleaner Usage Instructions:
Using AdwCleaner is very simple. Simply download the program and run it. You will then be presented with a screen that contains a Search and Delete button. The Search button will cause AdwCleaner to search your computer for unwanted programs and then display a log showing the various files, folders, and registry entries used by these programs.
To delete these unwanted programs simply click on the Delete button, which will cause AdwCleaner to reboot your computer and remove the files and registry entries associated with the various adware that you are removing. On reboot, AdwCleaner will display a log showing the files, folders, and registry entries that were removed.
Please note that Antivir Webguard uses ASK Toolbar as part of its web security. If you remove ASK by using Adwcleaner, Antivir Webguard will no longer work properly. Therefore, if you use this program please use the instructions below to access the options screen where you should enable /DisableAskDetections before using AdwCleaner.
AdwCleaner also contains some advanced options that disable certain detections. To access these options, you can click on the question mark (?) in the upper left corner of the program and then click on Options. You will then be presented with a dialog where you can disable various detections. These options are described below:
/DisableAskDetection - This option disables Ask Toolbar detection.
/DisableIEDetection - This option disables Internet Explorer specific detections.
/DisableFFDetection - This option disables Firefox specific detections.
/DisableChromeDetection - This option disables detections for Chrome & Chromium based browsers.
/DisableOperaDetection - This option disables Opera specific detections.
/DisableProxyDetection - This option disables Internet Proxy detections. Windows XP/Vista/7/8 32-bit program. May not work on 64-bit operating systems.

Step 2: Run Malwarebytes Junkware Removal Tool
http://www.softpedia.com/get/Securi...
http://www.bleepingcomputer.com/dow...
http://thisisudax.org/
http://thisisudax.blogspot.com.au/2...
Download Malwarebytes Junkware Removal Tool to your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
Warning! Once the scan is complete JRT will shut down your browser with NO warning.
Shut down your protection software now to avoid potential conflicts.
Temporarily disable your antivirus and any antispyware real time protection before performing a scan. Click this link to see a list of security programs that should be disabled and how to disable them.
http://www.bleepingcomputer.com/for...
http://www.techsupportforum.com/for...
Run the tool by double-clicking it. If you are using Windows Vista or Windows 7/8, right-click JRT and select Run as Administrator
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved to your Desktop and will automatically open.
Copy and Paste the contents of the JRT.txt log in your reply, please.


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#2
April 27, 2016 at 14:54:53
Repair Chrome if it crashes or won't open

You could be having problems with Google Chrome if it keeps crashing, freezes and stops working, or if it won't start at all. You can fix the following errors:

My webpage isn't loading
err_connection_refused
Proxy error in Google Chrome
err_connection_reset_chrome

This webpage is not available
err_conenction_closed
err_connection_failed
err_connection_refused
err_connection_reset
err_connection_timed out
Try the tips below to fix the problem or figure out what's causing it.

If a specific page won't work, you can try to fix a page that's opening slowly or not loading at all.
https://support.google.com/chrome/a...


Regards,
John Ryan | Tech Support
https://www.clouddesktoponline.com


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