Solved my firewall won't accept SKY for Windows Live Mail.

August 2, 2013 at 02:35:16
Specs: Windows 7
Recently changed broadband to sky and keep getting a security message when sending and receiving emails. Sky have tried and tested everything and say my firewall is blocking. Can you help please.

See More: my firewall wont accept SKY for Windows Live Mail.

Report •

✔ Best Answer
August 6, 2013 at 10:56:10
That's good news. If you care to select Best Answer that will mark this post as solved and be useful to others.

Always pop back and let us know the outcome - thanks



#1
August 2, 2013 at 03:05:10
Hi AnneBuchanan,

Let us know the error message you get while sending and receiving email.

Are you using Microsoft Outlook or webmail?

Are you able to open different websites(Youtube, Yahoo or Google)?

To create and allow exceptions in Firewall, refer to the link mentioned below:

http://www.sevenforums.com/tutorial...

Thanks & Regards
Manshu S
#iworkfordell


Report •

#2
August 2, 2013 at 05:50:06
Hi Manshu,

Thank you for responding. Sorry for my delay but I have been on line with Norton who say my firewall etc are fine. My email is through Microsoft Outlook I think but I know it as Microsoft Livemail ie I do not want to connect through the internet. I suffer from epilepsy and am afraid of the flashing images of the ads if using for prolonged period. I can access google okay but have not tried utube. The message I get says "Internet Security Warning The server you are connected to is using a security certificate that could not be verified. The certificate's CN names does not match the passed value. Do you want to continue Yes or No." Sky have spent hours on this and said it was a firewall problem. I have spent most of this morning on with Norton my security provider and they took off Norton and reinstalled it. They checked the firewall and it was not blocking anything. Any help you can give would be greatly appreciated. I have to leave now to go to the dentist. One of those days!!
Look forward to hearing from you. Regards, Anne


Report •

#3
August 2, 2013 at 08:33:26
Are you using the inbuilt Windows firewall or something else?

Always pop back and let us know the outcome - thanks


Report •

Related Solutions

#4
August 2, 2013 at 08:51:09
I am using Norton security and they uninstalled and reinstalled it today but that has not helped.

Report •

#5
August 2, 2013 at 09:12:06
Does it make any difference if you temporarily disable the Norton firewall?

Always pop back and let us know the outcome - thanks


Report •

#6
August 2, 2013 at 09:20:13
I haven't tried that and would worry about doing so. Norton say it is definitely not them but is a problem with my provider ie sky. I was previously with 02 and there was no problem with them. Unfortunately they sold their broadband division to sky and hence the change.

Report •

#7
August 2, 2013 at 13:20:29
I would be inclined to remain open minded. If Norton say it's Sky and Sky say it is your firewall then it could still be either, or something completely different. By disabling your firewall temporarily it would at least prove that the firewall is not the culprit.

Always pop back and let us know the outcome - thanks


Report •

#8
August 2, 2013 at 14:28:52
Thanks for this. I will have another go at it tomorrow. Good night!

Report •

#9
August 5, 2013 at 03:05:18
Hi AnneBuchanan,

Check date and time of the system.

Also, refer to the link mentioned below:

http://www.msoutlook.info/question/613

Thanks & Regards
Manshu S
#iworkfordell


Report •

#10
August 6, 2013 at 06:47:13
Maybe I missed this, but did you check that the outgoing port for your email is set correctly? Some ISPs no longer allow Port 25.

Report •

#11
August 6, 2013 at 08:33:47
Yes the port is set correctly, I even tried returning it to 25 but that didn't work at all. The truth is that I don't know how to temporarily suspend Norton and am afraid to stop it in case it makes banking etc vulnerable. Thanks for your suggestions, I really do appreciate it.

Report •

#12
August 6, 2013 at 08:46:33
What is your outgoing server address? From there we can help you test to see what is blocking the connectivity, whether it be firewall, ISP, or port.

www.standby-it.com


Report •

#13
August 6, 2013 at 09:12:06
Outgoing server is smtp.tools.sky.com. Sky told me there should definitely be a full stop after com. If this doesn't sound right to you can you please tell me where else I would find it. Sorry to be stupid.

Report •

#14
August 6, 2013 at 09:44:57
OK, that outgoing server resolves and repsonds on port 587 for non-SSL connections (does not respond on 25). Did you configure your incoming/outgoing servers with SSL? What ports are you using?

Also, this error mentioned earlier: "Internet Security Warning The server you are connected to is using a security certificate that could not be verified. The certificate's CN names does not match the passed value. Do you want to continue Yes or No."

Do you get that in Livemail (or Outlook)? Do you have a screenshot you can share? Does your email client look like this: http://windows.microsoft.com/en-us/...

Also, when Norton was uninstalled - did you test to see if you were having the same issue? The best thing that can help you at this point is figuring out exactly where the problem lies.. So if Norton is uninstalled and it works fine, but then re-installing Norton causes the problem again, we know its just something with NIS which can be a finicky product.

Thanks!

EDIT: Mods to post..

www.standby-it.com

message edited by jpag3074


Report •

#15
August 6, 2013 at 10:07:19
When Norton was uninstalled and reinstalled, the Norton technician took control of my laptop and so I did not have the opportunity to test. However, prior to Sky taking over my broadband, I was with 02 for years and never had a problem. I have checked and the ports are outgoing (SMTP) 465 and incoming (POP3) 995. In both cases SSL is ticked.

I have a screen shot of the message but can't seem to be able to paste it. could send it by email if that was possible.


Report •

#16
August 6, 2013 at 10:14:32
OK - is there a specific reason why you are using SSL (E.G. compliance for work)? The reason you are getting this error is likely due to the certificate and would be related to SKY. The EASIEST way to prove this would be to disable NIS (norton) and replicate the problem. Then you know its not an issue with the firewall.

You can also test this by changing your incoming mail server port (POP3) to 110, and your outgoing (SMTP) to 587 and removing the SSL options (uncheck for POP3, and use NONE for SMTP). Your mail will flow but it wont require the SSL certificate check, and then you wont get the error.

www.standby-it.com

message edited by jpag3074


Report •

#17
August 6, 2013 at 10:32:53
Brilliant! You are fantastic! I changed the ports and removed SSL. SSL was only ticked because Sky told me to do so. I am retired and so it was not for work purposes. I can't tell you how grateful I am to you for your patience with me and your help. Thank you very much.

Kind regards, Anne


Report •

#18
August 6, 2013 at 10:56:10
✔ Best Answer
That's good news. If you care to select Best Answer that will mark this post as solved and be useful to others.

Always pop back and let us know the outcome - thanks


Report •

#19
August 6, 2013 at 11:14:52
Glad to hear its working as you need! Have a great day!

www.standby-it.com


Report •

#20
August 6, 2013 at 11:22:24
Err...got a feeling you meant that Best Answer for #14 or #16. If you mark one of those I think it will shift - up to you of course....

Always pop back and let us know the outcome - thanks


Report •

#21
August 6, 2013 at 11:37:44
You are right of course 16 was the answer which solved my problem but where is the "best answer" button?

Report •

#22
August 6, 2013 at 12:10:12
It's so long since I posted a question I'm not really sure, but it should be on this thread somewhere against the names. Just felt a tad embarrassed because I didn't think I added very much to this one. It's no big deal if you can't find it - the main thing is you got it sorted.

Always pop back and let us know the outcome - thanks


Report •

#23
August 6, 2013 at 12:19:31
Its a big deal to me. You helped me where the might of Sky and Norton organisations were unable to! I will keep at this as I would like to give credit where it is due. Regards, Anne

Report •

Ask Question