My Documents redirected folder unavailable

Dell / Latitude e5420
January 30, 2012 at 06:44:19
Specs: Windows 7, 2.2 GHz / 3992 MB
In "My Documents" within the Documents library, I am getting the message "This folder is unavailable." At the top of the window, I am also getting the message "Some library features are unavailable due to unsupported libary locations. Click here to learn more..." The group policy on my domain redirects My Documents to a network location.

The funny thing is that I am able to log into my domain account on other computers and access the redirected My Documents correctly. It is only this workstation that is giving me trouble. Where should I be looking for the solution: on my workstation or in Active Directory?


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#1
January 30, 2012 at 07:40:53
Which option involves talking to your IT site support / IT help desk? Because that's the option you should go with.

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#2
January 30, 2012 at 12:03:13
I wasn't clear in my original post, but, together with the network admin, I have administrative rights for this domain. My admin is just as stumped about this issue as I am. Neither of us are experts in AD, so please bear with us. Here's the issue in summary:

1) Our group policy redirects users' My Documents to a folder on a network drive.
2) My Documents on my personal workstation suddenly displays as "This folder is unavailable" within my Documents library.
3) If I log into another computer using the same domain user account, My Documents shows up correctly.

If someone could point me to the next step for troubleshooting this, I would appreciate it.


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#3
January 30, 2012 at 12:44:41
Obvious questions:
1) Can another access information from that share on that PC?
2) Can you open the share directly?
3) Do you have problems accessing other network resources managed by AD?
4) Does the library work if you redirect to a local directory?
5) Have you used Process Monitor to find out what Explorer is seeing?

Prodding for fun and profit.

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#4
January 31, 2012 at 05:52:15
1) No, but the permissions for the share allow only the user to access it
2) No, I get a permissions error despite the fact that, according to the permissions, my domain user has full control
3) No, I can access other shares on the same server without any trouble
4) Yes
5) Not yet, but what should I be looking for?

Thanks in advance.


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#5
January 31, 2012 at 05:58:40
6) Have you tried removing that PC from the domain and re-registering?

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#6
February 1, 2012 at 06:36:25
6) Yes, I have tried that but no luck.

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#7
February 1, 2012 at 08:07:37
Is it with a particular user account or is it with the workstation...If its with a user acount try to create a new account and check it

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#8
February 2, 2012 at 13:35:39
It is a workstation issue. I can log into other workstations on the domain with my user account and everything is fine.

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#9
February 3, 2012 at 08:20:22
Set permissions for obvious question 1 so you can test that. Also, turn on security auditing on the server hosting the share.

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