my computer won't charge when it is on

June 12, 2011 at 17:21:21
Specs: Windows 7
when I have it shut down, it will charge, but when it is on, it will not charge. I have a windows 7 Dell laptop and have had it a little less than a year. Can anyone help me with this?

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#1
June 12, 2011 at 18:27:31
The problem could be either the charge cord (voltage too low to power laptop and have enough left over to charge the battery), or in the laptop's power circuit. If you know of anyone who also has a similar Dell laptop then see if you can borrow their charge cord to test it. If it charges fine with another cord set then just purchase another from Dell or retailer. If not then contact Dell or a service technician to investigate further (Dell or where you purchased it if it is under warranty or extended warranty).

You have to be a little bit crazy to keep you from going insane.


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#2
June 12, 2011 at 18:56:34
Better contact warranty quick, even if it is still under warranty.

Get or borrow a usb or a network storage to save off data that you may want. I'd suspect dell (even if they did help) would want the machine back.

1/3 of highway deaths are caused by drunks. The rest are by people who can't drive any better than a drunk.


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