my computer has a virus and was quarantined a

April 9, 2011 at 12:50:22
Specs: Windows 7 starter
my wife's notebook told her she had a Trojan virus she quarantined it and was told to restart, now windows 7 starter wont boot and would not allow me to use safe mode.
because she never made any restore disks (to my frustration) i am limited to what i can do.

using my laptop i have made a USB version of a windows 7 repair cd and have tried a system restore and repair this still did not work.

the hardware checker will not run because it asks you to restart and then all i get is the black screen again.
please help i have run out of steam on this one.


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#1
April 9, 2011 at 13:16:01
what happens when you try safe mode? does it hang or just restart, etc?

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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#2
April 9, 2011 at 14:20:20
Hi
It won't even go to the safe mode a screen, What happens is the toshiba logo pops up with hit F2 for setup or F12 to boot from usb, If you press F8 it just goes to a black screen.

I have pressed F8 and F12 and safe mode options have come up, But im guessing it is loading it from the usb repair disk because it does nothing but take me to the repair disk set up after words and that leads me back to square one :(


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#3
April 9, 2011 at 14:33:02
Hi
It won't even go to the safe mode a screen, What happens is the toshiba logo pops up with hit F2 for setup or F12 to boot from usb, If you press F8 it just goes to a black screen.

I have pressed F8 and F12 and safe mode options have come up, But im guessing it is loading it from the usb repair disk because it does nothing but take me to the repair disk set up after words and that leads me back to square one :(


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Related Solutions

#4
April 9, 2011 at 20:37:04
i would suggest that you do a full factory restore f2, you will lose all files but it shold clear any virus'and reset the machine to the day you bought it, you could also try using a linux boot disk to save any files before committing to a factory restore.

i hate computers!
but cant help myself....


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#5
April 12, 2011 at 08:23:25
Thanks for your help i made Linux boot disk and managed to get some files off the hard drive.
How ever now i cant figure out how to restore Toshiba nb20c back to the factory settings.

i have been looking through the Toshiba forum and both methods i have found don't work.

Pressing the Zero Key While Powering on the Computer Does Not Start the Toshiba Recovery Wizard.
nor can i get in using f8 key method.

Any ideas?
thanks

MarkLar

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#6
April 12, 2011 at 08:58:22
* 1) Hold down the power button for 10 (ten) seconds to switch off your machine.

Please note: Holding down the power button on the machine forces it to switch off. Any unsaved data will be lost.

* 2) Press and hold the 0 (zero) key and at the same time, tap the power button once to switch on your notebook.
* 3) When the machine Starts beeping; release the 0 key.
* 4) When prompted by the warning screen; select Yes to continue with the system recovery.
* 5) Select Recovery of Factory Default Software; click Next.
* 6) Select Recover to out-of-box state. Click Next again.
* 7) Click Next to Start recovery.

if you do not have access to the recovery drive/hidden partition.
You'll have to use original recovery discs.
1. Insert the disc into the drive.
2. Restart the laptop and press F12 key when you see the Toshiba logo on the screen.
3. Select CD/DVD drive from the boot menu.
4. Press OK and wait until the laptop boot from the CD.
5. Select "Recovery to factory defaults" and press OK. It will take some time to reimage the hard dive.

if you do not have the recovery disks, ask toshiba for a set you may have to pay, or if you know anyone with the same machine, ask them to make a recovery set, or an image, then use those.

i hate computers!
but cant help myself....


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#7
April 12, 2011 at 09:02:19
ok thanks, the machine does not beep so I'm guessing i might have to pay.

thanks for all your help :)

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#8
April 12, 2011 at 12:41:24
one last question/try sorry, worth a shot.

is there a way of restoring the factory settings in DOS i have found a way in to the command prompt through the basic repair usb disk i made.

this is what i see...

x:\windows\system32>


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#9
April 12, 2011 at 19:27:00
In my opinion, if my computer is infected with virus, NOD32 is the solution. It has a very powerful scanning system that examines the entire hard disk, clearing its contents and removing any malicious code in its path. AND to prevent the spread of malware, the program has a feature called "quarantine": this is the place where infected files are stored.

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#10
April 12, 2011 at 21:29:54
http://neosmart.net/blog/2009/windo...
im not sure what basic repair you have, but you can download the win7 recovery/repair from here, drop it in, run a repair/system restore.
it sounds to me that you may have a machine that was not initially installed with the hidden partition, maybe you updated to win7, or installed your own version, ?
is it still under guarantee?
try the restore option, if it fails, ask toshiba for a set of recovery disks, or get a copy of the recovery disks from the internet.

i hate computers!
but cant help myself....


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