my acer computer freze when i am using it

April 17, 2015 at 08:04:01
Specs: Windows 7
after the start up it will work for some time but suddenly the laptop will just freeze. can some please help me solve this problem

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#1
April 17, 2015 at 08:16:11
There are many possibilities but I like to get a quick malware check first just to eliminate that frequent reason. Please run these three small free programs in the order give. They are good at finding and fixing basic malware issues:

AdwCleaner:
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the program. Use the "Scan" button, followed by the "Cleaning" button.

Junkware Removal Tool (JRT)
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run JRT. It might appear to have stopped at times or flash the screen but sit tight until it has finished.

MalwareBytes:
http://filehippo.com/download_malwa...
(green Download button top right - not anything else on the page)
Install and Run the program but before doing its Scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits". Quarantine anything it finds.

If any of them find anything the please copy/paste the associated log or logs on here and let us know if the symptoms have gone away.

If we need to pursue other angles then please provide the make and model number of your laptop. Sometimes the model number is underneath.

Always pop back and let us know the outcome - thanks


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