mouse moves, but desktop frozen

Gateway / Sx2802-01
November 8, 2010 at 10:32:35
Specs: Windows 7 Home Premium 64 bit, Intel Core2 Quad Q83001 2.5GHz/ 4MB
My problem (happens every once in a while) is after the monitor goes off and I come back and move the mouse to bring back the desktop; the mouse moves freely, but the keyboard and desktop are frozen.

I've tried playing with the Power Settings, I switched to the High Performance option and set it to Never go to sleep, and I still have this problem.

I press Ctrl+Alt+Delete and get the screen to log off, start the Task Manager etc, but can't do anything. I have to hold the power button down and restart the computer.


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#1
November 8, 2010 at 22:21:30
if you set it to never sleep and never hibernate, and it still happens you may have bad drivers or hardware problems.
I would save all my files and do a factory restore, that sets your machine to the day you bought it, you will lose all data on the C: drive and will be required to do all your updates.
providing this is a new issue, ie it was not there when you got the machine then it should all be ok.
however if the problem is still there with a clean restore then its probably a hardware issue.

i hate computers!
but cant help myself....


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#2
November 20, 2010 at 13:43:02
I tried making sure I closed all applications before letting the computer go to sleep. I thought they were all closed but I looked at the Task Manager and Relevant Knowledge was running. This is an annoying program that is always popping up on my screen when I surf the web.

I did some searching and there are forum discussions implicating RelevantKnowledge in the Windows freeze issue.

There were lots of instructions on how to remove it by editing the registry, but I just went to the Control Panel>Programs>Uninstall a program and removed it that way.


It's been six days now and I haven't had a freeze-up, whereas they used to occur daily, sometimes twice a day.


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