Mouse and Keyboard not working

Microsoft Windows 7 home premium upgrade...
April 6, 2010 at 12:16:06
Specs: Windows 7
This morning my wireless mouse stopped working. Well, I hate the wireless mouse, so I bought a new one, that's wired. Just a generic one. I plugged it into one of the USBs in the back and it wouldn't recognize it, so I tried one of the USB's on the monitor and it was working. Then I noticed my keyboard wasn't working. No lights on it at all. I thought maybe there was a problem with the USB ports on my computer. I checked to make sure it was recognizing my external hard drive and it was. So, no problem there. I tried plugging in the keyboard to another USB on the monitor, and then neither my mouse nor my keyboard would work. I restarted the computer, but now I can't log on to windows because my keyboard isn't working! Any thoughts would be appreciated. Please dumb it down a little bit for me though...
-Laura

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#1
April 6, 2010 at 21:08:28
First, if you plugged in a mouse or keyboard while the computer was running, it will not recognize it, you must plug them in before starting.
Second, for your keyboard especially, but even your mouse, you MUST choose a rear USB port that is DIRECTLY on the motherboard (Not on an expansion card, Not on the front, Not on your monitor, they're good for almost everything else) if you want them available during boot up and in the BIOS settings.

If your keyboard works this way again but you still have trouble with your mouse, you might have a conflict with your wireless mouse driver. Go to control panel/add remove programs, and uninstall mouse software, then go to Device Manager and uninstall mouse from there. Restart, and it should reinstall the mouse correctly.


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#2
April 7, 2010 at 11:03:12
have you tried just using a standard keyboard and mouse?
Do you have any ps2 ports on the back of your tower? They are usually purple and green depending on the brand.
"Please dumb it down a little bit for me though...
"
It would be awesome if you let us know if this is a desktop or a laptop, what brand etc....
Other than that we are just guessing.

Some HELP in posting on Computing.net plus free progs and instructions Cheers


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