Solved Monthly security/quality rollup updates installation error

September 22, 2018 at 14:26:56
Specs: Windows 7 Ultimate 64-bit, Intel Core i7 @ 3.9GHz | 16GB DDR3 2400MHz
Since mid-August, I've been unable to install both security and quality rollup updates both through Windows Update or the standalone packages. Through Windows Update, the security update download sits at 0% for a while before suddenly jumping to 99% and beginning the restore point process. As soon as the installation process begins, it instantly fails with the error code "80073701". The optional quality rollup downloads normally, but fails in exactly the same way. The standalone packages just state that "The following updates were not installed."

Only the August and September security and quality rollup updates seem to produce this error for me. I've successfully installed other optional updates (security fixes/rollups for .NET, for example), and even tried uninstalling and reinstalling some older Windows security updates which seemed to work fine.

So far, I've tried resetting Windows Update components both through the troubleshooter and manually, running a SFC scan both in a normal boot environment and in Safe Mode (which found no violations), running the System Update Readiness Tool, malware scans, and hardware testing. Each time I run the Windows Update troubleshooter, it detects service registration corruption and repairs it, but fails to correct the Windows Update error: "0x80070490"

System Restore isn't an option at this point, as an error on my part has made attempting to install updates so many times replace all automatic restore points that existed before this issue began.

For reference, the current updates I'm experiencing this issue with is the September security rollup (KB4457144) and quality rollup (KB4457139) - but the issue was identical with the August security and quality rollups.

At this point, I think I've narrowed my options down to either an in-place upgrade or a complete reinstall of Windows, but I wanted to know if anybody had any tips before I go that route. I also have a complete system image I made in early August, but I can only assume this issue is going to present itself again even if I restore to that image.

OS is Windows 7 Ultimate 64-bit. Genuine retail copy.

Thanks in advance!

MSI B75MA-P45
Intel Core i7-3770K 3.9GHz
Corsair H115i CPU cooler
16GB DDR3 2400MHz
EVGA GeForce GTX 1070 8GB
Samsung 840 EVO 120GB SSD (Windows 7 Ultimate)
Toshiba 2TB

message edited by Comguy


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#1
September 22, 2018 at 15:28:57
✔ Best Answer
"I think I've narrowed my options down to either an in-place upgrade or a complete reinstall of Windows"
Looks that way.

If you go down the reinstall path, make sure you Delete all the partitions.

When done correctly, Format & Delete will be greyed out & you will be left with Unallocated.

No other drives should be connected during the install.


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#2
September 22, 2018 at 15:39:54
System Update Readiness Tool - CheckSur.log File Analyzis
http://www.sevenforums.com/tutorial...

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#3
September 22, 2018 at 15:55:45
@Johnw

Thanks for the link. I'll take a look through the log.

I do remember looking through it some time ago, and it pointed to a specific KB update from 2016, but I'll look through again to be sure as per the link.

MSI B75MA-P45
Intel Core i7-3770K 3.9GHz
Corsair H115i CPU cooler
16GB DDR3 2400MHz
EVGA GeForce GTX 1070 8GB
Samsung 840 EVO 120GB SSD (Windows 7 Ultimate)
Toshiba 2TB

message edited by Comguy


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Related Solutions

#4
September 22, 2018 at 16:26:52
Update;

CheckSUR reports five packages with "CBS MUM Missing 0x00000002"

I won't post the whole log if not needed, but the packages referenced are as follows;

KB2984976
KB3172605
KB3192403
KB3197868
KB3172605

Below, it states that the repair files for these packages are unavailable.

MSI B75MA-P45
Intel Core i7-3770K 3.9GHz
Corsair H115i CPU cooler
16GB DDR3 2400MHz
EVGA GeForce GTX 1070 8GB
Samsung 840 EVO 120GB SSD (Windows 7 Ultimate)
Toshiba 2TB


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#5
September 22, 2018 at 16:31:59
CBS MUM Missing 0x00000002
http://bit.ly/2pwjS14

Fingers crossed a fix is here.
https://support.microsoft.com/en-au...


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#6
September 22, 2018 at 17:58:26
Update;

I've tried the relevant steps in that Microsoft support article, but CheckSUR doesn't seem to detect the packages I've placed in the appropriate folder. I'm getting the exact same error about unavailable repair files despite the packages being present.

I've even tried directly copying the .mum and .cat files from my laptop as directed in the article, and it doesn't seem to detect those, either.

MSI B75MA-P45
Intel Core i7-3770K 3.9GHz
Corsair H115i CPU cooler
16GB DDR3 2400MHz
EVGA GeForce GTX 1070 8GB
Samsung 840 EVO 120GB SSD (Windows 7 Ultimate)
Toshiba 2TB


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#7
September 22, 2018 at 18:04:35
On a whim, I tried uninstalling these problematic updates. KB2984976 uninstalled fine, but KB3172605 failed to uninstall. Both KB3192403 and KB3197868 don't appear to be installed at all- or, at least, they don't appear in Installed Updates.

MSI B75MA-P45
Intel Core i7-3770K 3.9GHz
Corsair H115i CPU cooler
16GB DDR3 2400MHz
EVGA GeForce GTX 1070 8GB
Samsung 840 EVO 120GB SSD (Windows 7 Ultimate)
Toshiba 2TB


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#8
September 22, 2018 at 18:09:07
Try this way.

How to Uninstall Windows Update from Console Level
https://www.sevenforums.com/tutoria...


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#9
September 22, 2018 at 18:11:38
Just realized you haven't tried this way.

1: Go to Administrative Tools/Services, and stop the Windows Update service.
Or,
1a: Go to Start, type > services.msc in the search box and hit > Enter.

2: Then go to the folder C:\Windows\SoftwareDistribution and delete ALL of the files and folders.

3: Then go back to Services and restart the Windows Update service which will recreate ALL of those folders again.

4: Then manually run the Update Service and everything should work. If you don't know how to manually start updates, reboot & Auto Updates should kick in.

Or,

Do the above, except Rename the SoftwareDistribution folder to SoftwareDistribution.old & Create a new SoftwareDistribution folder.
http://computerstepbystep.com/windo...
https://www.xtremerain.com/modify-s...
http://www.thewindowsclub.com/softw...


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#10
September 22, 2018 at 18:28:15
@Johnw

Done and done. Method I returned an "element not found" error for each of the problematic updates -- including the one I already uninstalled through the GUI. This was accompanied by the exact error code I've been receiving in Windows Update: "80073701"

Method II simply stated that all the specified updates were not installed on the computer.

I tried Method III (pkgmgr) with only KB3172605, and it didn't give any error- but didn't give feedback, either. It simply repeated my command back and returned to the prompt, so I'm unsure if that did anything.

I've also tried launching the standalone update installers for these updates, given that the uninstaller seems to think they aren't installed. All the packages - including KB2984976, which I uninstalled through GUI, state that they aren't applicable to my computer.

MSI B75MA-P45
Intel Core i7-3770K 3.9GHz
Corsair H115i CPU cooler
16GB DDR3 2400MHz
EVGA GeForce GTX 1070 8GB
Samsung 840 EVO 120GB SSD (Windows 7 Ultimate)
Toshiba 2TB


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#11
September 22, 2018 at 18:45:11
@Johnw

I actually did do that as a part of resetting the Windows Update components (as well as renaming catroot2), but it didn't seem to help. I did it again as per your instructions just to be sure and have the same results, and same error code as before.

MSI B75MA-P45
Intel Core i7-3770K 3.9GHz
Corsair H115i CPU cooler
16GB DDR3 2400MHz
EVGA GeForce GTX 1070 8GB
Samsung 840 EVO 120GB SSD (Windows 7 Ultimate)
Toshiba 2TB


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#12
September 22, 2018 at 19:02:30
Back to my post #1 once again looks like the way to go.

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#13
September 22, 2018 at 20:44:14
I have had good results repairing Windows Update issues by running Tweaking.com Windows fix tools.

You have to be a little bit crazy to keep you from going insane.


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#14
September 22, 2018 at 20:58:51
@Johnw

Thanks for the help tonight, Johnw! I'm leaning in that direction as well, but I'll give it a few days and update the thread with what I end up doing.

@Fingers

I'll check that out and update with the results, thanks!

MSI B75MA-P45
Intel Core i7-3770K 3.9GHz
Corsair H115i CPU cooler
16GB DDR3 2400MHz
EVGA GeForce GTX 1070 8GB
Samsung 840 EVO 120GB SSD (Windows 7 Ultimate)
Toshiba 2TB

message edited by Comguy


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#15
September 23, 2018 at 07:03:27
Deleting the SoftwareDistribution folder usually fixes it as explained in #9. After doing so, you should reboot & then run Windows Update manually. It will likely have to run for a considerable amount of time while it rebuilds itself.

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#16
September 23, 2018 at 15:49:18
@Fingers

I tried running the standard Windows Update fix preset on Tweaking.com's fix tool (in Safe Mode as it directed), but it didn't seem to help. The only difference is that the installation progress bar seems to continue further before pushing the same error code, rather than instantly failing.

@riider

I've actually had to use that same method for Windows Update errors in the past, so I'm familiar with the process- I did do it again to be sure, though. Windows Update runs for quite a few minutes after a reboot before detecting the same two updates (along with language packs and what have you), but actually trying to install either the security rollup or quality rollup results in the same error I've been getting.

MSI B75MA-P45
Intel Core i7-3770K 3.9GHz
Corsair H115i CPU cooler
16GB DDR3 2400MHz
EVGA GeForce GTX 1070 8GB
Samsung 840 EVO 120GB SSD (Windows 7 Ultimate)
Toshiba 2TB

message edited by Comguy


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#17
September 23, 2018 at 16:11:22
Sounds like reinstall time, make sure you do a good back up first of course.

You have to be a little bit crazy to keep you from going insane.


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#18
September 23, 2018 at 16:30:52

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#19
September 23, 2018 at 16:57:26
@Johnw

It seems as though the SSU is already installed on my system. I thought to reinstall it just in case, but the GUI doesn't give an option to uninstall and WUSA fails to uninstall it with "Element not found 80073701."

MSI B75MA-P45
Intel Core i7-3770K 3.9GHz
Corsair H115i CPU cooler
16GB DDR3 2400MHz
EVGA GeForce GTX 1070 8GB
Samsung 840 EVO 120GB SSD (Windows 7 Ultimate)
Toshiba 2TB


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#20
September 23, 2018 at 17:00:02
Update;

I've also just noticed that, despite the security rollup failing to install, Windows is prompting me to restart to finish installing updates- it did this last night as well despite no update actually installing successfully. I did let it install when I shut the system down.

MSI B75MA-P45
Intel Core i7-3770K 3.9GHz
Corsair H115i CPU cooler
16GB DDR3 2400MHz
EVGA GeForce GTX 1070 8GB
Samsung 840 EVO 120GB SSD (Windows 7 Ultimate)
Toshiba 2TB

message edited by Comguy


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#21
September 23, 2018 at 17:16:49
Sounds like you should eventually be Ok. Leave MS updates on Auto & they should sort things out.

I would run these, once their updates are finished. Manually double check as well.

1: How to Use Disk Cleanup in Windows 7 and Vista
http://www.dummies.com/how-to/conte...

2: Run Wise Disk Cleaner ( Run the 1st three tabs, left to right. I use default settings, leave boxes that are unchecked, unchecked ) Reboot when finished.
http://www.softpedia.com/get/System...
http://www.freewarefiles.com/Wise-D...
http://www.freewarefiles.com/screen...
http://www.wisecleaner.com/download...
http://i.imgur.com/Jecnfvb.gif
http://i.imgur.com/0xHwdom.gif
https://i.imgur.com/q8GRvVw.gif
https://i.imgur.com/ImAsNPL.gif
https://i.imgur.com/ad7SEKM.gif

message edited by Johnw


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#22
October 24, 2018 at 21:25:25
Final update for this thread;

I wanted to wait until the October updates were released in case they ended up fixing the issue somehow, but both the security rollup and quality rollup fail to install in the same way. At this point, I'm just going to do a repair install.

Thanks for the help!

MSI B75MA-P45
Intel Core i7-3770K 3.9GHz
Corsair H115i CPU cooler
16GB DDR3 2400MHz
EVGA GeForce GTX 1070 8GB
Samsung 840 EVO 120GB SSD (Windows 7 Ultimate)
Toshiba 2TB


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