missing 2 drivers

Dell / OPTIPLEX 755
February 19, 2010 at 08:52:57
Specs: windows 7, 2.66 GHz / 2GB
I upgraded from vista to win 7 professional and have 2 PCI drivers with exclamation marks:
PCI serial port
PCI Simple communications controller

I have googled many solutions and none have worked.
I ran the windows 7 advisor and it says no compatability information about those 2.
It also said no issues detected.

I ran dells driver finder and still no luck.
Does anyone know if these 2 items will cause a problem in any way or where I can get the drivers to rectify this problem.

Some HELP in posting on Computing.net plus free progs and instructions Cheers

See More: missing 2 drivers

February 19, 2010 at 09:35:39
I finally found the solution after 2 days:
Here it is and hope it helps someone else.

I had the same problem, and was able to resolve it. I am using Windows 7 Home Premium x86 ( 32 bit ), but this should work for 64 bit as well.

Download both Intel Drivers from Dell (R194010 and R194011).

Go into the folder where they were downloaded.

Right click the first file (R194010.EXE), choose properties.

Go to the Compatibility Tab and click "Run this program in compatability mode for:" and choose Windows Vista SP 2

Do the same for the second file (R194011.EXE) to set it in compatability mode also.

Run the first one and follow all the on screen steps.

Run the second one and follow all the on screen steps.

Then you will get the "To Enable/Disable contact your authorized system admiinistrator" message. Now I believe that you can go into the BIOS when you turn on your pc and enable the Intel AMT, but since that is more of a business feature and you have Home Premium you almost certainly do not need AMT. So to disable the message do the following:

Click the Start Button Orb.

In the Search box type "msconfig" without quotes and press enter.

When the System Configuration comes up go to the Startup tab.

Uncheck the box for "atchk Intel Corporation" and click OK.

Restart your computer when prompted.


Some HELP in posting on Computing.net plus free progs and instructions Cheers

Report •
Related Solutions

Ask Question