Microphone Problems - But Only With Skype

Acer Ex5430 ath/2.0 15.4 3gb-250gb dvdr...
February 1, 2012 at 16:15:27
Specs: Windows 7 Pro, AMD QL-65/3 Gb
I recently purchased a used ACER 5430 laptop running Windows 7 for the express purpose of Skyping with my daughter who is attending college overseas. I chose this unit because of the integrated Webcam and microphone.

After installing Skype I found that the integrated microphone volume is so low that it is unusable - but only with Skype. It works fine when recording with Sound Recorder.

I tried a USB webcam with built-in mic and it works fine with Skype. I tried a headset mic in the front panel 3.5mm jack and it works fine with Skype.

I tried to upgrade the driver, but Windows says it's the latest. I've Googled around and have seen other complaining of integrated mic problems with Windows 7 but no solid resolution.

I've tried all sorts of control panel settings and nothing works. I do not have a Boost option that I've seen mentioned in some forums, all I have is a volume slide bar. As far as I can tell, the Control Panel tab that would contain the Boost option doesn't even exist on my unit. (I've read that same comment from other users in other forums when it was suggested to try using Boost)

Is it possible that Windows 7 and Skype just don't play well together when it comes to the integrated microphone?

Thanks for any advice you that you can offer.

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February 2, 2012 at 01:13:19
Acer Support is the correct place to locate the sound drivers........................

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February 2, 2012 at 01:48:28
Thank you for your response.

The Device Manager says that the latest driver is installed. It says that it is a Microsoft driver:

Microsoft   6.1.7600.16386      7/13/2009

The latest driver at the Acer support is listed as:

Realtek	        10/23/2009

Are you suggesting that I should replace the Microsoft driver with the Realtek version?

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February 2, 2012 at 01:49:59
I'd have thought it should be the Realtek driver you want, it's probably just that Windows won't install it automatically if it hasn't been 'certified' - try it, you can always roll back the driver if necessary.

If it's only a problem with one program then logically it is that program which is at fault. There are a few settings within Skype that you can play with. Click on 'Tools' menu then 'Options'. Under the 'audio' section try taking the tick out of 'automatically adjust' and see if you can boost the sound. Go through the 'test call' procedure and there may be an option to vary the volume level (unfortunately Skype recently changed their interface and some easier to get at parts of the setup seem to have disappeared). Failing all that then using a headset may be your only option.

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd

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February 2, 2012 at 03:05:00
Yes the Acer driver.

M$ use a generic driver which may not have the full options.....

Googling is quicker than waiting for an answer....

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February 2, 2012 at 06:58:52

I've tried every setting that I can find within Skype and nothing has helped. I've made so many calls to the Test Robot that I'm getting a "What do you want now?" attitude from her. ;-)

BTW...the mic in my Logitech USB webcam works fine, so that's much better than a headset.


I will try the Realtek driver from the Acer site when I get home tonight and let you know what happens.


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February 2, 2012 at 16:02:32
The Realtek driver seems to have solved the problem with Skype.

The mic is working fine now.

Thanks for the suggestions.

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