Solved mic test fails - webcam OK

March 24, 2020 at 06:40:36
Specs: Win 7, 8GB
Hi, I'm having the problem my microphone isn't working on my laptop (which runs Windows 7)

The audio is a Realtek High Definition Audio

The webcam is working, the audio output is working, the Volume Mixer says all channels are enabled (nothing muted)

Used https://mictests.com to test, and it states that my microphone is connected, but it can't register. I also tried an external headset, and also on that one it behaves the same: the microphone on it doesn't input any sound


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#1
March 24, 2020 at 08:22:56
It would help top know make and model of your laptop.

In sound preferences is there an option to change the use of the minijack port from input to output and visa versa? It might be something relatively simple as that; check what the settings are for that port?


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#2
March 24, 2020 at 08:41:46
> It would help top know make and model of your laptop.

It's a Dell Latitude E7440

> In sound preferences is there an option to change the use
> of the minijack port from input to output and visa versa? It
>might be something relatively simple as that; check what the
> settings are for that port?

No such option. It states "Jack Mic" is not plugged in, even though it physically is.

The "Stereo Mix" is the default device, and that is enabled. This one has an option "Listen to this device", and when you tick it, you hear echo in the speakers.
When I try to record (using the URL as stated above), it did not record my voice, but it did record my Windows output (youtube playing in the background).


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#3
March 24, 2020 at 09:04:15
✔ Best Answer
hmmm...

Not being a win-10 user I can't truly check "wot's wot" with it windows settings various these days. But see if the M$-land check list offers any insights?

http://tinyurl.com/vv7fy45

http://tinyurl.com/rhkb8bw

or these:

http://tinyurl.com/ycqvwhu7

http://tinyurl.com/rxjasvb

http://tinyurl.com/vwftp3n

http://tinyurl.com/y7mflojn

http://tinyurl.com/y2gl5c36

I dun a duckduckgo trawl (dived into the pond...) and found the above using:

windows 10 mic not working after update.

I used that string as it appears that various sound problems (mic especially) arrived both after upgrades to win-10; and after updates to win-10...


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Related Solutions

#4
March 24, 2020 at 09:38:55
OS = Windows 7

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#5
March 24, 2020 at 09:53:48
Oooppps must read details carefully...

Nonetheless... see if any of those links suggest a possible solution... allowing for adapting to win-7


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#6
March 24, 2020 at 10:28:27
Yeah, I know
It's like one of those issue that will take me hours and hours

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#7
March 24, 2020 at 11:01:34
This sounds rather similar to problems I've had trying to
record sound through the single-jack input/output on this
HP laptop, new in 2016, running Windows 10. I gave up
and used the line input jack on my Dell laptop, 20 years
older, running Windows 98 SE.

-- Jeff, in Minneapolis

message edited by Jeff Root


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#8
March 24, 2020 at 13:55:59
And the funny thing is, all the hardware is built-in ... it should work flawless.

I think the Dell software is messing it up. They typically try to overload it with functions & mess up the basic behaviour.

Still, Dell is great, for hardware. If this was my machine, I would re-install Windows instead of looking for something stupid like that.


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#9
March 24, 2020 at 14:13:01
> see if any of those links suggest a possible solution ...

I'll have a quick look


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#10
March 25, 2020 at 09:10:59
> Not being a win-10 user I can't truly check "wot's wot" with it windows
> settings various these days. But see if the M$-land check list offers
> any insights?

Three of these URL point to the issue: the correct device needs to be enabled, and it need to be default, in the "Recording" tab. Possibly, other devices in the same tab need to be disabled.
In my case, the needed device ("Microphone Array") was disabled, and only "Stereo Mix" was enabled (and thus default). I have another entry, which all the while is stating : "Not plugged in", also when I do plug in a headphone jack (which on itself works fine, also in this laptop).

So, this one mentions the issue: http://tinyurl.com/vv7fy45
See point #6: set your audio device as the default device

This one does as well, and some concerned devices are Realtek
http://tinyurl.com/ycqvwhu7
See: "Set Your Default Microphone Device"

Also here, the devices are Realtek
http://tinyurl.com/vwftp3n
See: "Check Sound Preferences in Windows"

In most cases, "Realtek" devices are involved, and to me it looks that is the issue.
I have a simple device, nothing special in the audio area, but still I have 3 Realtek recording devices.
Why ?

One device only is enabled, why ?

Two devices seem to be "functional" in the Recording-tab, but one is really only "recording". Why ?

Can't think other than the issue that is unneeded complexity was added, by Realtek.
You can see that in most of the URL's, Realtek devices are involved, even in Windows 10 configs. That means the issues still occur ...

How hard can it be, to setup something simple & working ?


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