Medion recover partition intact, but os and cd's are missing

May 29, 2012 at 05:10:43
Specs: Windows 7
Medion PC
On the enduser's pc the C: partition is erased.
The recover partition is still their.
Enduser let know that recover cd's are not delivered by shop.
Medion asks 100 euro for the recovery cd's.
To access the recover partition I installed a temp. Windows 7
F11-does not work anymore...

questions:
0. Can I download the Medion-OEM-windows7 anywhere on the internet?
1. Can I restore the original OS with the recover cd's? Or will this require the orginal partition table?
2. I did understand that the recover-software is used from Symantecs, do they provide a tool to access the recover partition without a working os?

thanks in advance!


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#1
May 29, 2012 at 05:38:18
Are you servicing this computer for a fee?

Post the full model number.

If this is a desktop model and you are using a USB keyboard you may need to temporarily use a PS/2 keyboard in order to access the computer in the pre-Windows stages.

Watch the screens to see the instructions on how to perform a factory restore.

The link below may help you with the restore procedures.

http://www.medion.com/gb/service/st...


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#2
May 29, 2012 at 06:40:24
Who erased the C partition & why? And how was it done?

Recovery CDs generally are NOT included with the PC. They are supposed to be created by the end user. Unfortunately, most don't read the paperwork that comes with their PC & the discs never get made.

Your best bet would be to completely wipe the HDD & reinstall Windows using a retail copy. Delete ALL the current partitions, create at least 2 new ones (one for Windows, one for data storage), format, then do a clean install. You'll need to come up with all the necessary device drivers & install any other software (anti-virus, office programs, etc).


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#3
May 29, 2012 at 08:18:40
If the recovery partition is still there try tapping F10 or F11 as the system boots to access it, I've seen both used on Medion systems.

"I've always been mad, I know I've been mad, like the most of us..." Pink Floyd


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#4
May 29, 2012 at 11:34:34
Hi all,
Thanks for the suggestions but:
@OtheHill
There is no fee for this, just a free service
The MS number is 7728, but I don't know the modelnumber by head
(will see tomorrow at the office)
Thanks for your tip about the PS2-keyboard, that makes sence

@riider
No idea about who, why and how, just the message that the pc didn't startup again...
Medion assured me on phone that they always deliver their pc's with two cd's included, that would be the reason for the high fee they ask to deliver new copies...
Installing a retail copy is not an option; because the enduser already paid a licence

@johnr
Thanks for your tip, but the onekey option is included in the registry of Windows, I tought. Thus the temp. Windows version hasn't set this registry-key...

I read something about; making an hidden partition visible
and set it active, this should start the system recovery on Lenovo pc's.
Somebody who has experiance with this on Medion?


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