Solved Machine BSOD Install Win 7 Home premium

July 28, 2012 at 09:03:50
Specs: Windows 7 Home Premium 64 bit, Intel M350 i3 1st Gen
I get a machine 09C BSOD when I reinstall Win 7 home Premium on a new drive in a customers HP G72 Laptop ran PC- Check everything checked out OK. Motherboard, Memory, HD etc etc. Machine originally supplied with Win 7 Home Premium - Recovery did not work at all

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✔ Best Answer
July 28, 2012 at 12:27:47
I doubt it is a MS issue. Junky made in China hardware more likely.

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#1
July 28, 2012 at 09:11:36
So, what's the error code on the BSOD, or do we get to pick our favorite? If so, I nominate 0xDEADDEAD.

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#2
July 28, 2012 at 09:35:54
The first parameter is 000000. I forget what the others are there is ver littleinfo apart from Machine_Check_Exception.

I find this odd since a) everything checks out fine and the machine has worked fine for ages b) The systems was supplied with the same O/S pre-Installed

If we remove the CD/DVD drive and try to install from a USB CD/DVD Drive the same happens only this time the error is a 124 BSOD

We've checked the hardware

Any help TIA


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#3
July 28, 2012 at 09:55:28
Both MACHINE_CHECK_EXCEPTION and WHEA_UNCORRECTABLE_ERROR (BSOD 0x124) indicate serious hardware problems.

Check the following, in no particular order:
● MB
● PSU
● Heatsinks, heatsink seal against the heat generating components, and the fans. Basically, the entire cooling system.
● CPU
● Memory
● Any hardware connected to the MB.
● Check to make sure the BIOS doesn't have a known bug in its cooling routines.

My guess is the heatsink seal against the CPU was broken, and the chip's overheating, but without the minidumps, it's impossible to get at the MCA_EXCEPTION / WHEA_ERROR_RECORD.

EDIT: I'm also assuming the copy of Windows you're using is good.

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#4
July 28, 2012 at 10:11:37
I'd like to know how you can check a system and have it fail so badly. I guess it can happen. Maybe something related to the cd/dvd drive?

Try a live usb install then.

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#5
July 28, 2012 at 11:18:30
In the workshop we use PC check - bought not free and updated annually and again paid for by the boss. we have cleaned the fan on this particular laptop. i'm currently low level formatting the drive to remove ANY trace of ANYTHING that might cause a problem or look as if it might cause a problem. The PSU is our in-house workshop one set at 19v and is correct for the machine as checked.
Certainly removing the CD/DVD changes the error so that might indicate something given that this error according to Microshaft is hardware related. Everything else checks out as being OK. The processor is a 4 core 1st gen Intel i3. We're now on the 3rd gen i3 chips i believe. We've re-pasted the heatsingking compund on the chip and visually checked the motherboard with nothing amiss visually. We may have to send this one out to our other workshop I think.

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#6
July 28, 2012 at 12:27:47
✔ Best Answer
I doubt it is a MS issue. Junky made in China hardware more likely.

Google is evil


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#7
July 28, 2012 at 12:56:20
I think you might just be right there Jefro. i'm still low level formatting so we'll see....eventually !!!

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