Locked Out of my picture files

July 12, 2012 at 04:34:17
Specs: Windows 7
Locked out of my own computer. Can't open my own picture files.
Can't unlock or FIND the Properties Command section.

See More: Locked Out of my picture files

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July 12, 2012 at 05:21:10
Thanks for telling us.

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July 12, 2012 at 05:35:18
Interesting isn't it? A customer spends four or five or more hundred dollars to buy a computer and when he or she can't access or use the computer's highly touted features--despite the hours of good faith efforts to do so, it's treated like it's no big deal.

Where's the real world, real time help when you need it? JUst another pitch defended by the techie mob.

Now I know what the ocean is for...to throw this can of wires and broken promises into it.

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July 12, 2012 at 06:12:48
You didn't ask a question, you made a statement. If you need/want help, list the system specs, tell us what's happening & what you've tried so far to remedy it, & ask your question. We're not mind readers.

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July 12, 2012 at 07:51:37
The system is a new W7 / Dell Inspiron 620 desktop. The problem occurs when I try to re-size, rename and send the photographs (mine) that I have on my Adobe Photoshop.

Instead, what I get is the following message:

"Could not save...file is locked..use the Properties Command in the Windows Explorer to unlock the file."

My computer has Windows Explorer click-to or identifiable "Properties" command. My HP XP Pavilion did. But not this DELL. True enough, it may be there. I simply do not know where it is or how to find it.

P.S. As a footnote, being able to send my photographs to editors keeps the lights on. Yes, this has been frustrating.

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July 12, 2012 at 09:33:32
It may be that your picture files are set as read only, are they on a CD/DVD or were they copied from a CD/DVD to your hard drive? Are you trying to save them to a CD/DVD? Are you trying to edit or send them directly from a camera plugged into a USB port?

As a rule of thumb, I never do a save, always a save as. This way you always have the original to revert to. When your done edting in Photoshop, try using the save as option ans see if that works. Also, you can save to your hard drive or USB thumb drive but not to a CD or DVD from Photoshop (if that's what your trying to do). And if you have your camera plugged in and are trying to edit the picture directly from the camera then save back to the camera, most cameras won't let you do that.

Also, how are you trying to send them, IE. email, FTP, upload to website, etc?

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July 12, 2012 at 11:04:41
As for the possibilities you described, I have done them all. I've done save and save as with the same result: lock out.

And yes, I am trying to get to send via email newly resized and/or renamed files to editor prospects. That's when I get the love letter courtesy of Adobe about the "file is locked...use the Properties command...etc"

Just where in the blazes would that be? I've yet to find it on this computer. I've right clicked the image. I've done searches for "properties," "properties command," 'locked files,' ad nauseum.

Thanks for the help.

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July 12, 2012 at 12:06:03
"As for the possibilities you described, I have done them all. I've done save and save as with the same result: lock out."
So the files are on your hard drive, correct? And if they are, are you saving them to a folder under your user profile, IE. C:\Users\yourusername\somefoldername?
Try making a folder straight on the C drive such as C:\Pictures. Windows 7 can get extreamly picky about saving files under user profile folders.

You have me a little stumped. How are you emailing from Photoshop? Do you have an email client installed on your computer? If so, try using that.

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