Lenovo Z470 laptop locks up

April 26, 2013 at 08:10:22
Specs: Windows 7 Home Premium
My recently purchased Z470 tends to go into a form of sleep mode and then lock up after an extended period of being connected to mains power via the adaptor. When wanting to reawaken it by hitting any key it is totally dead. Removal and replacement of the battery does not solve the problem. The first time this lock up happened I attempted to use the One Key Recovery app. installed by Lenovo. This caused the loss of all my data and a resulting complete reinstall of Windows etc. I suspect this may be to do with the battery management settings and some form of conflict. Any ideas please. I am totally reliant on this machine and right now I am scared of another total system failure and data loss.

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#1
April 26, 2013 at 09:18:52
A 'recently purchased' laptop should still be under warranty. I highly recommend you contact your manufacturer's support people with this issue before asking anybody else or attempting to fix it on your own.

It matters not how straight the gate,
How charged with punishments the scroll,
I am the master of my fate;
I am the captain of my soul.

***William Henley***


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#2
April 26, 2013 at 09:20:23
The recovery you invoked is meant to wipe the drive completely and reinstall Windows from scratch, it is called a Factory Restore and should be used as a last resort and only after you have a back up of your files. You should immediately make a back up of all of your files to an external drive so you will not loose data.
If this is a new system and the problem survived a factory restore, the problem may be a hardware or other inherent problem with your laptop. If it is a new system then you will be covered under your new product warranty and you should contact tech support or take it back to where you purchased it for major service or replacement. Be sure to tell them that the problem survived the factory restore which should tell them a lot about where the problem is not.

You have to be a little bit crazy to keep you from going insane.


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#3
April 26, 2013 at 16:15:38
Most likely a hardware fault as factory restore didn't fix it.

Always pop back and let us know the outcome - thanks


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