Lenovo Laptop won't start

March 18, 2014 at 06:05:50
Specs: Windows 7
After switching on the power light comes on and the hd light comes on but after a second or so there is a clicking sound and the cd/dvd drawer lights up and then just the power indicator and battery indicator stay on and nothing else happens, I've tried switching it on and off a few times and with and without the power adaptor and still the same.

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#1
March 18, 2014 at 10:18:29
The clicking sound would indicate a failed hard disk. The DVD lighting up would be the BIOS trying to boot from the CD because it cant find the hard disk.

You can download a diagnostic from Lenvo and boot it from a CD. For that you need a working computers with the ability to burn an ISO to CD. Don't be put off by the fact the the disk is Linux. It will still work on a windows computer as the installed OS is irrelevant at this stage.

http://support.lenovo.com/en_GB/dow...

Stuart


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#2
March 18, 2014 at 10:32:18
mmm - doesn't sound too good. Likely your prime concern will now be "my files, photos, music etc..." and can I recover any/all of them - somehow?

If the drive does appear (via Lenovo utility) to be faulty... Don't try to write to or do anything to or with it...

There is a way that "may" allow to recover "some" (maybe all) of its contents - but does require the drive to be removed rom the laptop for a short while...

You will need another working computer (preferably) to try this; but it may also be possible with the laptop in which the drive is currently located. But the drive will be removed initially...

But first follow StuartS's link etc. to get the utility and run that... then post back with results?


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#3
March 19, 2014 at 08:59:20
Hi Stuart, I've downloaded the link you gave me but it is a winzip folder, do I need to open this and if so, would I need to burn each file separately or can I just burn the winzip as it is (sorry if I come across as thick). I'm using Vista at the moment but the laptop I will be using it on is Windows 7, would this cause any problems? Thanks a lot.

message edited by robeb818


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#4
March 19, 2014 at 10:13:25
If you have downloaded a Win Zip file you have downloaded the wrong file. The correct file is a single .ISO fie which a CD image. It is the very first file right at the top of the page. Useless on its own until it is burned to a CD.

Burning the CD on Vista and using it on Win 7 wont be a problem

Stuart


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#5
March 19, 2014 at 10:30:36
If the winzip file is self extracting then it will do just that when you click on it.

Looking at the file in the link posted it is given as an ISO.

So... it may be that the file in your downloads' folder (although it shows as a zip or winzip file) is actually an ISO file.

I have foond that on occasion that some ISO files appear in downloads' folders as winzip or zip files.. But when you run the burner software and point to that file - it identifies it as an ISO; and burns it accordingly.

Suggest you use a rewritable DVD (or CD if it will fit onto one) and try burning it to a DVD/CD. If it does burn as an ISO then use that DVD. If it doesn't then nothing lost as you can re-use the rewritable disk anon?

I frequently do a trial burn in these situations using rewritable discs... Avoids creating lots of shiny coasters...

Looks like my post crossed in transit with Stuarts"s...

message edited by trvlr


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#6
March 19, 2014 at 11:02:36
I've just downloaded the file on that link (top file of two - the second being a text file); and it came down showing as an ISO... The ISO download is given as 295.7MB but in my downloads folder (in a Mac OS) it's 310MB.

So possibly you have gotten the incorrect file?

But if your download shows similar number(s) to mine... then, as in my previous post, it may actually be an ISO? Won't hurt to try a burn etc. (with a rewritable disk)?

I pulled down one of the freebie bootable virus rescue disk images recently; testing them out. At least one (one the website showing as an ISO) came down and showed up as a zip file; but was actually an ISO and burned as such OK...


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#7
March 20, 2014 at 06:13:07
Hi, I managed to download the file and burn it but unfortunately nothing happened when I put it in my Lenovo. Reading the list of computers where this works I did not see a G550 mentioned - could this be the reason? Anyway thanks for your help I'll probably end up chucking it through the window.

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#8
March 20, 2014 at 06:33:24
Can you identify the actual drive make/model number?

If so then post back. Likely if you remove the cover over the HD enclosure that info. will be clearly visible?

Once you know that it's very possible that there is a specific test disk (CD/DVD) for it; or that possibly the Seagate one will work with it Seagate have been found to work with a few other makes besides Seagate?

I would again counsel trying to retrieve personal files etc. via the "fridge" route - before going much further... Each time you try to run up the drive in its present state you risk losing any options with it for personal files/data recovery...


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