Solved Large laptop only Problems is when I turn it on or off

March 10, 2015 at 20:20:19
Specs: Windows 7
My five year old Dell computer, rather large laptop, has issues when I turn it on or off but is mostly okay when I'm using it.

When I shut down the screen says something like this: Installing updates 1 of 118, please don't shut off or unplug the computer. Yesterday I left it on a long time and it got up to 91 of 118 and then didn't go any further. I had to just turn it off.

When I turned it on today it says something like this: Windows didn't shut down properly do you want to start normally or in Safe Mode. I chose Safe Mode with Networking to use the internet.

Sometimes when I turn it on it says something like this: Windows didn't start properly, the computer is being reverted to an earlier time to avoid problems.


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#1
March 10, 2015 at 21:13:36
✔ Best Answer
Let it revert to an earlier time. Then---

I suggest that you go to Windows update as soon as you start up your computer and set it finish with the updates. I personally review the updates before just installing them.

Some updates are very large and it may seem as though your computer has stopped but it probably hasn't.


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#2
March 11, 2015 at 12:51:02
If it continues to do that after you have collected all updates try this:
Turn off computer and disconnect from power. If at all possible remove the main laptop battery. Hold the Power Off/On button down for at least 20 seconds to discharge the motherboard components. Re-assembly and see if this helps. It has been known, at times, to "unstick" computers.

Always pop back and let us know the outcome - thanks


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#3
March 11, 2015 at 20:24:03
With that many updates, if you continue to have trouble with the updates, try manually running Windows Update and manually select the first 10 and run those only. When complete, repeat until all are done. If it hangs, skip those and continue. When all others are done, go back and do those others 2 at a time, leaving any continuing problems for last. If one still refuses to work, Google it to see how important that one is to you and your system and post it here for an opinion if you can permanently skip it.

You have to be a little bit crazy to keep you from going insane.


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Related Solutions

#4
March 12, 2015 at 18:34:53
The laptop has no battery, I always plug it in.

I'm not sure how to go to Windows Update and start the updates myself.

It tells me it is updating but never says anything about what the updates actually are, I have no idea. As I said I just see: "Windows is installing 1 of 118 updates"

I find when I turn on the computer in Safe Mode with Networking, it shuts down easily w/o any of this. But only if I shut it down improperly do I get the message asking if I want to start in Safe Mode or start Windows normally.

Also today I had to turn it on about five times before it would stay on. It's raining and I hear the humidity affects computers. Can anyone explain this more?

Is it worthwhile to contact Dell Support to ask some questions?


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#5
March 12, 2015 at 18:38:50
I also want to say that this has happened many times - seeing as I shut down "Windows is installing update 11 or 118 or whatever. Please don't turn off or unplug the computer."

Sometimes it shuts down on it's own before it reaches the last one. Sometimes I leave it on for hours as it goes through the updates and eventually turn it off when I go to bed, or as I said, one time it got stuck on 91.

It seems like when it reverts to an earlier time, which happens sometimes when I start up, it removes the updates, then when I shut down it tries to install them again! So it's like an unending cycle.


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#6
March 12, 2015 at 20:35:42
To run Windows Update manually in Windows 7 you go to Start, click on All Programs, then you will find Windows Update on the list. When you launch it, it will show you how many updates you have. You can then click on the 'important Updates' and reselect what you want to install during that session. After the updates are done, you can then tell it to scan for updates and see what is still available. Repeat choosing another group to install but not too many at a time. Each time you install a program or updates Windows 7 creates a new restore point so any future roll back or restore, you will not loose all of them again, just the last group only. This should help you get out of this loop you are locked in.

You have to be a little bit crazy to keep you from going insane.


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#7
March 13, 2015 at 09:34:36
If you have your computer set to run 24/7 then it may not be shutting off but going into one of the power saving modes. If it won't wake back up from that state then you may need to adjust those settings. Sometimes setting hard drive and/or USB to suspend will cause a problem when trying to wake the computer back up.

When running on AC power there is no real need to do that. Just use the graphics power savings and not the rest.

Fingers is spot on with how to fix the issue.

You could also go into Control Panel> Programs and Features. Check to show updates and delete all recent updates that may have failed in the past. There are dates on when the update was installed so you can decide which to delete. Some updates may not allow removal.

Finally, shutting the computer down is going to cause problems with partially installed updates.

Change your update settings Control Panel> Windows Update> Change Settings. In the drop down box, select "Download updates but let me choose to install them".


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