Laptop won't run after sleep, reboot works

September 5, 2012 at 13:52:34
Specs: Windows 7
Please help avert a murder -- mine. Recently I helped a relative clean up her Asus laptop (don't know the model; it's about a year old) by installing and running CCleaner, which has always worked flawlessly for me and everyone I know. She literally never deleted anything from this laptop, and the first analysis & cleaning took almost three hours. I also used CCleaner to clean up her registry and disable several programs from running at startup. A few days later, she said her laptop will no longer wake up properly from the Sleep mode. She wrote, "When I try to wake it after sleeping it grinds away and then 'start up repair' comes up, does that for 10-15 minutes, then says 'can't repair' and restarts. Starts up fine after rebooting."

Why would this happen after Sleep but not upon reboot? Is it some setting? Has she gotten a virus or malware? I am being blamed for "breaking" her laptop, so save me! (Sorry I don't have more info on the laptop but I'm no longer at their place out of town. Asking for any kind of specs is useless.) Thank you very much.

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September 5, 2012 at 16:23:17
Make sure Hibernation is still enabled.

How To: Enable Or Disable Hibernate Option In Windows 7

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September 5, 2012 at 17:19:55
Thank you for answering. I tried to delete my post because the laptop's owner found that it had been infected by some Trojans which apparently corrupted the c:\windows\system32\kdcom.dll file. So now we are trying to fix that without completely reinstalling Windows.

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September 5, 2012 at 17:38:43
" So now we are trying to fix that without completely reinstalling Windows"
Use this guide as a starting point & google like crazy anything they don't understand.

If a reinstall is necessary, make sure when you reinstall, you delete ALL partitions & format to NTFS.
D to Delete the selected partition ( XP )
W7 - Click on > Drive options (advanced) Then highlight each partition & hit > Delete.
Here are some examples of why you delete all partitions.

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