Laptop suddenly force Shutdown

August 22, 2014 at 09:44:35
Specs: Windows 7
My laptop (using Windows 7 ultimate 64bit) could force-shutdown suddenly and unpredictably, no matter what I am doing. After it force-shutdown, it would restart automatically and says:"Windows did not shutdown successfully. If this was due to system not responding, or if Windows try to protect your data ....." I have tried many ways to fix this problem, including by formatting my laptop...There is no Battery problem...In safe mode it runs prfct... plz help me.. is that a hardware problem or software??

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#1
August 22, 2014 at 11:24:49
Hi,

How old is this laptop? Has it been working for some time before this started happening?

Check to see that the fan is blowing out hot air from within which means it may be overheating.

It might be a memory issue but not quite sure how to determine unless you know the memory type the unit uses...if it has two sticks you may be able (depending on the total memory configuration to run it with one and see if it still shuts down, thus trying the other stick to see if the issue disappears.
Worst case scenario the system board may be the culprit but that is too easy an answer without real understanding as to what is in fact causing it to reboot


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#2
August 22, 2014 at 12:28:20
As you can see from here there are many possible causes:
https://uk.answers.yahoo.com/questi...

Best at least clean out the vents. Some of the reasons require you to be happy to delve inside. For instance, cleaning RAM edge connectors with a pencil eraser might help.

It would also be worth running this little freebie that often finds viruses your AV can miss:
http://filehippo.com/download_malwa...
Download and install from green icon top right.
If it finds anything copy/paste the log onto here so that we can see what is going on.

Always pop back and let us know the outcome - thanks


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