laptop shuts down on its own

Compaq Hp compaq 15.6" presario cq56-115...
November 12, 2011 at 17:10:08
Specs: Windows 7, 2g ram
My almost new compaq presario cq57 keeps shutting down. It may be on for 2 seconds or for 2 hours. I have taken it back to factory default done a full scan both virus and windows. nothing helps

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#1
November 12, 2011 at 17:34:27
Does it behave the same way in Safe mode?

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#2
November 12, 2011 at 18:59:31
Try this it might help

1. Click Start and Open the Control Panel
2. Go to System and Maintenance, Click on System.
3. Select Advanced System Settings and choose Advance tab.
4. Under Startup and Recovery, click on Settings.
5. Under System failure uncheck Automatically restart.

none


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#3
November 12, 2011 at 19:03:10
If it survived factory restore then it is probably hardware related, possibly bad memory. You would have to run Memtest86 to test memory, run Speedfan or similar to check internal temperatures, run hard drive mfg's utility to test hard drive, and possibly more to narrow down the possibilities, BUT that is what you have a warranty for!!! Bring it back and give them one chance to find and fix the problem, if that does not do it, demand a new one (back up your personal files to an external drive before you go).

You have to be a little bit crazy to keep you from going insane.


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#5
November 13, 2011 at 10:01:14
Send it back for warranty. The clean install was the proof.

1/3 of highway deaths are caused by drunks. The rest are by people who can't drive any better than a drunk.


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#6
November 13, 2011 at 17:47:40
yes it does i even had it restored back to factory settings and it still turns off but now more so when playing games on facebook
and i do not have warrenty

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#7
November 13, 2011 at 20:04:16
You said "Almost new..." That says to me a few months old at most and all laptops that I know of have a one year warranty out of the factory without paying extra for it. The extra warranty that the store tried to sell you was for after that and possibly with the advantage of instore replacement within the first year rather than waiting for it to be returned to the factory. Check your bill of sale and check your manufacturers warranty, online if needed.

You have to be a little bit crazy to keep you from going insane.


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