laptop screen black on bootup after installing itunes

May 20, 2012 at 14:11:03
Specs: Windows 7
I don't know if it is a coincidence but ever since I installed itunes on to my hp compaq presario cq61 laptop it more often that not starts up with the right noises and lights but shows me a black screen. Possibly 1 out of 15 times it will start up normally. I have windows 7 installed with the latest updates. If I do a system restore the system automatically wants to update when I shut down so the next time I boot up, the same problem happens - just a black screen !!!! Any suggestions

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#1
May 21, 2012 at 07:06:35
Try doing a factory recovery to restore Windows to it's original factory installation like it was when you first bought it. Back up all your user files to a different drive or to DVD before doing recovery, as it will overwrite everything currently on the C: drive!

See this page for help with Factory Recovery on your Presario CQ61:

http://h10025.www1.hp.com/ewfrf/wc/...


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