Laptop HDD password is frozen

May 10, 2015 at 13:58:15
Specs: Windows 7
replaced a failed hd on my laptop and can't restore from recovery drive. I suspect it's because the HDD password is frozen. Can I clear it?

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#1
May 10, 2015 at 15:55:11
If you mean the replacement drive is password protected then they are deliberately made difficult to circumvent. We don't usually get involved with that on here but you can always use Google.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#2
May 10, 2015 at 16:15:38
If you mean you replaced the original (and presumably/logically the "only" hard drive in the laptop), then there will be no recovery partition (on the new drive).

What recovery drive are you referring to?

Is the new hard drive brand new and unused, and thus it would be unconfigured etc. and normally wouldn't have a password set. That password would the (new) user's choice to set (or not).


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#3
May 10, 2015 at 17:53:32
HDDs do not spontaneously become password protected, someone created the password. If not you, then who? There is no backdoor password, there is no workaround. You need the password to be able to unlock it. And many times, the motherboard chipset & HDD work together with password protection. If you remove a password protected HDD from a laptop & install a non-password protected HDD, the chipset will automatically lock the new HDD. You will then need the password to unlock that one as well.

http://www.laptoptips.ca/security/h...


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#4
May 10, 2015 at 18:16:56
I replaced the hard drive with a new one. formatted it and it only has the one partition. I can get to the recovery page, but can't restore the image from the usb to the HD. the bios shows the hdd password is frozen. do I need to create another partition on the HD via cmd?

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#5
May 10, 2015 at 19:02:37
I would download a fresh copy of W7 & use your Windows product number.
The version you download has to be exactly the same as you had before, otherwise the product number will not work.
Install W7 from a thumb drive.

Official Windows 7 SP1 ISO from Digital River
http://www.mydigitallife.info/offic...

Rufus
http://www.softpedia.com/get/System...
http://www.freewarefiles.com/Rufus_...
http://www.freewarefiles.com/screen...
http://rufus.akeo.ie/
UEFI
Select the GPT partition scheme for UEFI computers.


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#6
May 11, 2015 at 07:19:18
"hdd password is frozen"
What exactly do you mean by frozen?

My assumption, and it seems that of others, is that it is password protected.

Always pop back and let us know the outcome - thanks


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#7
May 11, 2015 at 07:27:02
Wasn't aware that putting a "new" HD into a system where the previous HD was "passworded protected" automatically acquired the password for the previous HD...?

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#8
May 11, 2015 at 09:41:15
I just had the same frozen problem.
If you try 3 times with wrong password you should get a kind of error code.

Give me the code and I can get the password.


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#9
May 11, 2015 at 12:28:07
Would still like to know what you mean by "frozen". Your exact situation still needs a proper explanation.

Never heard of this error code that you are expecting after three times. You then go on to ask "us" for it. It sounds as if you are making some false assumptions.

If by any chance you are asking us to hack into a password then we don't do that on this forum (even if we could).

Always pop back and let us know the outcome - thanks

message edited by Derek


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#10
May 11, 2015 at 16:31:41
"HDD password is frozen"

Even though your bios may be different, the message is the same.
Refer this screenshot.
http://i.imgur.com/hTIpiWi.jpg


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#11
May 11, 2015 at 16:51:41
Re screenshot in #10.

They look like BIOS password settings to me.

Always pop back and let us know the outcome - thanks


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#12
May 11, 2015 at 16:58:09
If they are bios settings, then a clear cmos routine might fesolve the situation?

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#13
May 12, 2015 at 13:06:34
Derek
Frozen is just what it says in bios.
In the pic in post 10 it would say...

HDD Password Frozen

http://i.ytimg.com/vi/4cJly1Apevs/h...

Now if it has done what riider said in post #3 then it has a password but it would be asking for this password upon boot?

Entering the wrong password 3 times gets you an error code......

https://bd23.https.cdn.softlayer.ne...

Johnw helped me with this very problem and gave me the link....

http://www.raymond.cc/blog/how-to-r...


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#14
May 12, 2015 at 13:19:45
OK, I now appreciate what you mean by frozen - thanks.

What your first link refers to is a hard disk password.

What other links referred to was a BIOS password, which is something quite different.

A hard disk password is the hardest nut to crack. I don't get involved personally with bypassing passwords because we have no way to prove whether such requests are legitimate.

Always pop back and let us know the outcome - thanks


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#15
May 12, 2015 at 14:19:32
"Johnw helped me with this very problem and gave me the link...."
Thanks for reposting that indigian .

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#16
May 27, 2015 at 00:51:12
Same problem suddenly with my laptop Emachine E528. (I'm the ONLY person w/ access). Computer automatically starts windows 7 (like always), and lands on logon screen w/ my screen name (user profile name) (Sherry) and I enter my password -- then it used to go to screen w/ program icons, task bars, etc. After about 4 years running smoothly w/ virus software, firewall, etc -- no problems --Now, at the above window/ welcome screen (?) (the screen that appears after "starting windows" is done, it shows the character icon I picked for my user name, My User Name ("Sherry") in white letter. (No way to "click" on my name to pick a different user name/profile - never a problem before though - always use Sherry = administrator), and field to enter PASSWORD.
I enter it and get err msg w/ red circle white X "The user name or password is incorrect." There is a box to click "OK" (hitting ENTER does the same thing). The password FIELD and the OK button are the only things to navigate on the screen. Clicking OK makes computer "logging off" and restarts to the same password screen (like a LOOP). Sometimes I get a "password hint" (it is my correct password hint that i chose years ago), and under the hint I can click "Reset Password" -- I don't have any special password disk, etc -- so I get the err msg about no disk (even if I put a blank disk in, or my data back up disk in) and it goes back to the enter Password Screen....
During boot up Safe Mode w/ Networking, I found the "phoenix secureCore Setup Utility" screens. There I see under "Security" tab, a line reads "HDD PASSWORD HDD Pasword Frozen". Like someone else noted, I can't click or move to that line/field, so I can't change it, etc. (A "Set Supervisor Password" and "Set User Password" "Password on Boot" fields are changeable and its fine).
I found "System Recovery Options" screen asking me to logon and choose a User Name of "Sherry" or "HomeGroupXxxx X" (I put in Xs here in case privacy issue?). Ive never seen "HomeGroupXXXX" before and I get same err msgs when I try various passwords for it,,,,
It DOES take my password for "Sherry" HERE though!! But that did NOT fix the problem - still cant logon at windows user name screen b/c it doesnt recognize my password, or I get err msg about not being able to load user name or profile....
FYI - ("Start Up Repair" and"Windows Memory Diagnostics" found no problems).
At Phoenix SecureCore Utility SetUp I could choose BOOT, SetUp Confirmation, Load DEFAULT Configuration now" but would that solve HDD PASSWORD frozen problem (which seems to be linked to why computer doesnt recognize my user name and/or password) -- and I dont want to cause more issues...
In SAFE MODE, Windows Help, I could Make Changes to your USER ACCOUNT... but the last 4 lines/links have Windows Icons next to them and they (Change Account Name, Manage Account, etc) wont "click". I clicked on "Change Your Password" and entered my "Current/Old Password" which was ACCEPTED, then New Password and Confirm Password fields also were accepted.... But still did not transfer to Windows Logon Password screen- didnt help problem....
Getting into safe mode did not need password.... Got message about computer used DEFAULT USER PROFILE in safe mode and to see Event Log for help -- I followed directions but couldnt find Event Log.... And that message disappears.... NOW WHAT???
BTW, obviously I know NOTHING about computers so forgive my ignorance!!! Hope I can find my way back here for help! Sherry.

message edited by Sherry1234


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#17
May 27, 2015 at 03:00:54
Pending more responses from assorted pholks here... Sherry "remove" your email address immediately.

Positing a valid email address in any open forum is simply asking to be spammed, phished, spoofed and who knows what... Never post one anywhere... No-one here will ask for one in a public posting - may do so via a private message (but not very often).


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#18
May 27, 2015 at 07:37:25
Sherry

You would be far better off the raise a new post of your own about your issues. Answering two posters causes confusion, also no two problems are quite alike. By raising a new post yours will come right up to the top of the pile. By all means keep an eye on this thread too, just in case anything suggested to the original poster happens to help you.

Yes, REMOVE THAT EMAIL ADDRESS. Undisguised email addresses should never be posted on the internet unless you want to be spammed to death or worse.

Always pop back and let us know the outcome - thanks


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#19
May 27, 2015 at 16:03:02
Frozen Password issue Update. In Windows system I changed the password field to None (or similar). Now it doesn' t ask for password at Windows login/user page. But page does appear, shows my username/picture icon, and immed displays err - "user svc profile failed at the logon. User profile cannot be loaded." Must click OK (then it logs off and back on to this screen, or do shut down/restart (then it does same). Loops still....
***So IMHO I'd guess, in my situation at least, that finding/recalling the "password" to enter at logon isn't the problem. There was a reply that also alluded to that too above but I'm not clear on the solution then). Any Help is great!
***I have Win 7 Laptop also, as original poster does.
***RE; Post placement.... Thanks! I just hit REPLY - that might be my limit!! But I think I have same/similar issue as posts #1-15, would it be redundant to post elsewhere? Sorry if I posted wrong - not sure how... How do I raise a new post and where, what click on at what page? (In safe mode can't access any bookmarks, history, etc - except if done that day/"Today").
***Thank you re the EM address advise! You guys are right and I appreciate it!!

message edited by Sherry1234


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#20
May 27, 2015 at 16:21:17
Sherry1234
I see the original poster hasn't been around since 12 May so if you prefer I guess you could stay on here. I still think a new post is far better because then you can describe exactly your own problem and state your system spec. This one was about a Windows 7 laptop, which might or might not be true in your case. Only folk who have already answered this old one (started 10 May) are likely to respond, so a new post will also attract new helpers. If you want to do that, just go to the top right of this page where it says "Ask a Question" and follow the prompts. If at a later date you want to ask about a different problem you will then be all setup.

Always pop back and let us know the outcome - thanks


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#21
June 2, 2015 at 06:22:31
Sherry maybe give this a go
https://www.youtube.com/watch?v=vEy...

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