Solved Laptop hangs on configuring Windows 7 update

Dell INSPIRON
January 20, 2016 at 19:11:41
Specs: Windows 7 Home Premium Edition, 2.13GHZ/4.00 GB 320 Gigs
Laptop continues to state that it's configuring windows, but the laptop never shuts down.

This just started a couple of days ago. How do I clear up what preventing it from closing. It wouldn't shut down after a night, by morning the battery was just about drained.

The hard drive was replaced in my computer approx. 2 years ago, never had a problem until now.


See More: Laptop hangs on configuring Windows 7 update

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✔ Best Answer
February 1, 2016 at 21:57:23
"Still no change; do you think the hardrive may have been damaged?"
We shall soon find out.
We are going out soon, back in about 7 hours.

Still plenty of non malware problems, time to run Tweaking.com

Run Tweaking.com - Windows Repair

Disable your antivirus program before running Windows Repair.
How to Temporarily Disable your Anti-virus
http://www.bleepingcomputer.com/for...
http://www.techsupportforum.com/for...

Start at Step 1 ( very important ) do all the steps until you get to the final step ( Repairs ) Reboot when finished.
Right click on the exe & click on > Run as administrator.
http://i1-win.softpedia-static.com/...
http://www.softpedia.com/get/Tweak/...
http://www.tweaking.com/
http://www.tweaking.com/content/pag...
http://i.imgur.com/Xc9NBsk.gif
http://i.imgur.com/VajIQFA.gif
http://i.imgur.com/TLWWxuk.gif



#1
January 20, 2016 at 19:22:57
Any response of what to do to resolve the problem of the laptop that refuses to shut down. Everything else works fine.

Laptop continues to state that it's configuring windows, but the laptop never shuts down.
This just started a couple of days ago. How do I clear up what preventing it from closing. It wouldn't shut down after a night, by morning the battery was just about drained.

The hard drive was replaced in my computer approx. 2 years ago, never had a problem until now.


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#2
January 20, 2016 at 19:30:31
Hold the Power Off/On button down until the laptop shuts down.

Next discharge the motherboard components by removing the power plug and the main battery then holding the Power Off/On button down for about 20 seconds. Sometimes this procedure unsticks things so put it back together and see what happens.

Always pop back and let us know the outcome - thanks


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#3
January 20, 2016 at 20:01:28
Two main things are likely to happen when you force shut down your laptop when it hangs on configuring after a Windows update. First and most common is that it will start normally and either appear to be complete on the update or complete it right then. The less common thing that will happen (more likely if you had not waited at least an hour or two after hanging) is that it will not complete the update and has a problem. This can automatically reverse the update by returning to prior state by a System Restore or Last Known Good Configuration, or you will either be brought to bad shut down screen and given these options, or need to try F8 during booting to access the advanced boot options. You can try the Start Windows Normally if the option is there and if it does not work try something else later or go directly to one of the other options. I would then recommend doing a manual Windows Update with a fresh 'Check for Updates' clicked and installing all important updates for a second chance to make sure that you are up to date but if there are many updates, you may want to take them 10 or less at a time to reduce the chance of issues.
If you come across anything unusual or unexpected, please post that information here for review and advice.

You have to be a little bit crazy to keep you from going insane.


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Related Solutions

#4
January 23, 2016 at 13:34:30
After removing the plug, battery and holding the power button down for at least 20 seconds or more, it appeared to work.

When I started the computer back up and shut if down, the computer shut off as it should; however, after trying a second time, the configuring issue re-appeared, as well as stalling on windows is preparing to update 1 of 9, do not turn your computer off.

I left it running overnight again, and eventually had to hold the power button down to shut the computer off.

This is really annoying; as I mentioned earlier, this hard drive is approx. 2 years old, replacing the original in my Dell laptop.

During the previous time, the issue was I couldn't access my Windows Welcome screen to perform any work, eventually the hard disk crashed, now the problem appears to be just the opposite. I can get to the Windows screen and perform everything on the computer, but it won't shut down automatically; keeps getting hung up on windows is preparing to configure and/or preparing for updates, do not power off/shut down the computer. Since it never moves past that point, I eventually have to power it off manually.


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#5
January 23, 2016 at 13:50:30
I tried performing a boot scan with my anti virus program, although it did find 5 threats that I was able to neutralize/clean, nothing changed with the system being hung up.

I also tried a system restore to period before the problem started (approx. 2 weeks ago), as well as attempted to manually install a windows update, which it showed three (3) that were optional.

Even after trying, all I got was a red error message, prompting me to try again; in other words both system restore and manual windows up dating were unsuccessful to alleviate the problem.

Any other suggestions would be greatly appreciated; you had mentioned last good configuration.


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#6
January 23, 2016 at 14:25:32
Lets have a look again at this side of things.

Here are the next 2 steps, more steps may be needed, after I see the results of these logs.

Run them in this order.

Step 1: Run AdwCleaner
http://www.softpedia.com/get/Antivi...
http://www.raymond.cc/blog/adwclean...
http://www.bleepingcomputer.com/dow...
Author's site
http://general-changelog-team.fr/en...
Tutorial
http://general-changelog-team.fr/en...
Close all open programs and internet browsers.
Double click on AdwCleaner.exe to run the tool.
Click Scan
In the results tabs, uncheck anything you don't want to remove.
Click on Cleaning.
Confirm each time with Ok.
Your computer will be rebooted automatically. A text file will open after the restart.
Please Copy & Paste the contents of that logfile with your next answer.
You can find the logfile at C:\AdwCleaner[S1].txt as well.
http://i.imgur.com/r3PoAEG.gif

Step 2: Run Junkware Removal Tool
http://www.softpedia.com/get/Securi...
http://www.bleepingcomputer.com/dow...
http://thisisudax.org/
http://thisisudax.blogspot.com.au/2...
Malwarebytes Acquires Junkware Removal Tool
https://blog.malwarebytes.org/news/...
Download Junkware Removal Tool onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
Warning! Once the scan is complete JRT will shut down your browser with NO warning.
Shut down your protection software now to avoid potential conflicts.
Temporarily disable your antivirus and any antispyware real time protection before performing a scan.
Click this link to see a list of security programs that should be disabled and how to disable them.
http://www.bleepingcomputer.com/for...
http://www.techsupportforum.com/for...
Run the tool by double-clicking it. If you are using Windows Vista or Windows 7/8, right-click JRT and select Run as Administrator.
The tool will open and start scanning your system.
Please be patient as this can take a while to complete depending on your system's specifications.
On completion, a log (JRT.txt) is saved onto your Desktop and will automatically open.
Copy and Paste the contents of the JRT.txt log please.


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#7
January 23, 2016 at 16:17:20
I was going to suggest Tweaking.com to perform repairs but follow JohnW first, he will probably get to it after checking/cleaning the system for junk.

You have to be a little bit crazy to keep you from going insane.


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#8
January 24, 2016 at 07:17:04
Just to be clear, you state to "Run them in this order"; meaning sequentually one (1) followed by/after the other?

Also, should I temporarily disable my anti-virus protection, prior to starting/performing any of the suggested steps?

Step 1: Run AdwCleaner
http://www.softpedia.com/get/Antivi...
http://www.raymond.cc/blog/adwclean...
http://www.bleepingcomputer.com/dow...
Author's site
http://general-changelog-team.fr/en...
Tutorial
http://general-changelog-team.fr/en...
Close all open programs and internet browsers.


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#9
January 24, 2016 at 07:50:20
Just to keep things going, John meant you to run ADW first, followed by JRT (rather than the other way around). There is no need to turn off your virus checker.

Always pop back and let us know the outcome - thanks


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#10
January 29, 2016 at 19:22:21
Tonight (1/29/16) was the first opportunity that I've had to attempt the step 1 and 2 downloads. After downloading and running the initial scan for the Adw Cleaner, it prompts me to deselect which files/items I want to keep, prior to moving to the cleaning process/mode.

Since the majority, if not all of the items checked in the registry show up as Microsoft files/programs and/or software.

How do I choose, which one's to keep during the cleaning process, without causing potential damage/harm to my computer?

I haven't gone to step two (2) yet, because every time I'm prompted to select which items I want to keep before cleaning commences, I'm not sure of the correct files/programs to keep and which ones to clean/remove.

Should I clean all that have been defaulted automatically checked; if not, what is the criteria to choose the correct ones to keep vs. getting rid of/cleaning the others that may eventually be left checked. This is very confusing to me.

I'm going to most likely have the same questions/concerns when I eventually proceed to step 2.


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#11
January 29, 2016 at 19:40:09
To make it easier for us, upload some SS ( screenshots ) of everything AdwCleaner is showing/suggesting please.
Or, read the Tutorial.

Image Uploader ( I upload to Imgur.com for images & zippyshare for files. Neither need an account )
http://www.softpedia.com/get/Intern...
http://zenden.ws/imageuploader_ru
How to use for images.
http://i.imgur.com/mWxzNlv.gif
http://i.imgur.com/ODCCcPf.gif
http://i.imgur.com/zalhLtW.gif
For other files.
http://i.imgur.com/FhtnM6c.gif
http://i.imgur.com/Wg3nZ4G.gif
http://i.imgur.com/txFkgpT.gif
.


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#12
January 30, 2016 at 07:14:08
The following screen shots were uploaded to imgur.com.

Could you let me know if you were able to view them.

[img]http://i.imgur.com/r9ypsY7.png[/img]

[img]http://i.imgur.com/nGABQnM.png[/img]

[img]http://i.imgur.com/WkXTeGe.png[/img]


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#13
January 30, 2016 at 08:37:23
Just a little aside while you are waiting for John (he will be sleeping now):

The links appeared on here in a strange form. For the future if you can make them look like this we will just be able to click on them to see the screenshots:
"http://i.imgur.com/r9ypsY7.png" (without the quotes).

However I was able to read them by ignoring the "img" bits. I'm not sure which of the three ADW runs is the latest. It is usually safe to hit the Cleaning button (if you haven't already) but as John is running with this now you might prefer to await his opinion.

Always pop back and let us know the outcome - thanks


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#14
January 30, 2016 at 10:54:02
Thanks for the preliminary review & advice.

I haven't hit the clean button as of yet, wasn't sure what all would be affected or if I would be forced to re-install windows and/or other programs, files, software, etc., should I inadvertently delete/select something in error.

If need be I can wait for full confirmation/consensus of opinion from sleeping/resting John; hopefully, between the two (2) of you, I will have some positive results/solution by morning.

Until then, I will continue to endure/overcome the configuring and installing updates messages, by shutting/holding down the power button manually.

Is it right to conclude that if step one (1) is ultimately proven to be successful, I won't need to proceed to step two (2), or would it still be advantageous/worthwhile to still perform both, regardless of the outcome of step one (1)?

I guess if neither is successful, the next step would be tweaking.com as previously suggested in the thread above.

Whatever is creating the problem, appears to be affecting Microft Windows' programs. Within minutes of using Word or Excel, the twirly bird/spinning circle comes up and states that the program is not responding; afterwhich, I have to restart the program (s) again.

I also have noticed that when first attempting to shut down, there's a message, which states that one (1) program needs to close, before Windows can close; as if something is still running in the background.

Hopefully, the additional/information/observations will we helpful in diagnosing and finding a solution.



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#15
January 30, 2016 at 11:46:49
Do all the steps.

I assume it doesn't say what program needs to close?

Always pop back and let us know the outcome - thanks


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#16
January 30, 2016 at 13:35:13
"Could you let me know if you were able to view them.\"
Yes.
You didn't follow this SS.
http://i.imgur.com/zalhLtW.gif

"Is it right to conclude that if step one (1) is ultimately proven to be successful"
It is successful, hit the Cleaning button, then Copy & Paste the contents of the log in your reply please.

"I won't need to proceed to step two (2)"
Now I can see that we are on the right track, after step one (1) do step two (2.

Note: Even after doing step two (2) we will not be finished.


message edited by Johnw


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#17
January 30, 2016 at 13:41:29
I just uploaded another screen shot to imgur.com, it shows two (2) failed updates; one (1) for Windows 7 and the other one (1) dated 1/14/16 for Microsoft Office 2013 (appears to have occurred around the time these problems first started). The details are listed below.

[img]http://i.imgur.com/32Yl2oj.jpg[/img]

Update for Windows 7 for x64-based Systems (KB3080079)

Installation date: ‎1/‎22/‎2016 5:05 AM

Installation status: Failed

Error details: Code 8007045B

Update type: Optional

Install this update to resolve issues in Windows. For a complete listing of the issues that are included in this update, see the associated Microsoft Knowledge Base article for more information. After you install this item, you may have to restart your computer.


Definition Update for Microsoft Office 2013 (KB3114501) 32-Bit Edition

Installation date: ‎1/‎14/‎2016 10:26 PM

Installation status: Failed

Error details: Code 6B7

Update type: Important

This update provides the latest junk email and malicious links filter definitions for Microsoft Office 2013 32-Bit Edition.

More information:
http://support.microsoft.com/kb/311...

Help and Support:
http://support.microsoft.com/?LN=en-us

Although I haven't started the cleaning yet, this time when I attempted to shut the computer down, it shut off normally/automatically (tried it three times successfully); however, as soon as I opened a Microsoft Excel document, closed it and then attempted to shut the computer down again, the problem re-occurred. It just hung up on shutting down, configuring and updates.

It definitely appears to have something to do with the Microsoft Office Suite of programs (i.e. Excel and/or Word).

Could the failed update be the cause?

I'm attempting to see if I can perform the updates again.


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#18
January 30, 2016 at 13:46:12
"I just uploaded another screen shot to imgur.com"
Thanks, but first things first, nothing is going to work properly until I get you clean.

Report •

#19
January 30, 2016 at 15:07:26
Did you see my post #16?

Report •

#20
January 30, 2016 at 15:12:07
Ok, just to confirm, I should proceed directly to the cleaning in Steps 1 & 2 and I don't necessarily need to deselect the checked items, I uploaded earlier for your review.

Report •

#21
January 30, 2016 at 15:13:39
"I don't necessarily need to deselect the checked items"
Correct.

Report •

#22
January 31, 2016 at 01:13:17
Results from step 1, now onto step 2

# AdwCleaner v5.031 - Logfile created 31/01/2016 at 03:54:36
# Updated 25/01/2016 by Xplode
# Database : 2016-01-25.3 [Server]
# Operating system : Windows 7 Home Premium Service Pack 1 (x64)
# Username : Karl - KARL-PC
# Running from : C:\Users\Karl\AppData\Local\Microsoft\Windows\Temporary Internet Files\Content.IE5\FRZNFQH2\adwcleaner_5.031.exe
# Option : Cleaning
# Support : http://toolslib.net/forum

***** [ Services ] *****


***** [ Folders ] *****

[-] Folder Deleted : C:\Program Files (x86)\verizontb
[-] Folder Deleted : C:\Users\Karl\AppData\LocalLow\verizontb

***** [ Files ] *****


***** [ DLLs ] *****


***** [ Shortcuts ] *****


***** [ Scheduled tasks ] *****


***** [ Registry ] *****

[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{96673559-E653-4CDC-8923-F89347A952C0}
[-] Key Deleted : HKLM\SOFTWARE\Classes\CLSID\{F8D96645-337C-419B-8792-B6C126145811}
[-] Key Deleted : HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\Explorer\Browser Helper Objects\{96673559-E653-4CDC-8923-F89347A952C0}
[-] Key Deleted : HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{96673559-E653-4CDC-8923-F89347A952C0}
[-] Key Deleted : HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F8D96645-337C-419B-8792-B6C126145811}
[-] Key Deleted : HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{96673559-E653-4CDC-8923-F89347A952C0}
[-] Key Deleted : HKU\.DEFAULT\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{F8D96645-337C-419B-8792-B6C126145811}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{96673559-E653-4CDC-8923-F89347A952C0}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Stats\{F8D96645-337C-419B-8792-B6C126145811}
[-] Key Deleted : HKCU\Software\Microsoft\Windows\CurrentVersion\Ext\Settings\{96673559-E653-4CDC-8923-F89347A952C0}
[-] Value Deleted : HKLM\SOFTWARE\Microsoft\Internet Explorer\Toolbar [{F8D96645-337C-419B-8792-B6C126145811}]
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\SearchScopes\{3BD44F0E-0596-4008-AEE0-45D47E3A8F0E}
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\ask.com
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\instantradioplay.dl.tb.ask.com
[-] Key Deleted : HKCU\Software\Microsoft\Internet Explorer\LowRegistry\DOMStorage\pconverter.dl.tb.ask.com

***** [ Web browsers ] *****

[-] [C:\Users\Karl\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : aol.com
[-] [C:\Users\Karl\AppData\Local\Google\Chrome\User Data\Default\Web Data] [Search Provider] Deleted : ask.com

*************************

:: "Tracing" keys removed
:: Winsock settings cleared

########## EOF - C:\AdwCleaner\AdwCleaner[C1].txt - [2785 bytes] ##########

message edited by BaltimoreRavens


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#23
January 31, 2016 at 04:22:01
I can't seem to get the junk ware tool to function; although I was able to save it to the desktop, all I see is a dialog box with a black screen, which states hit any key to continue, after which it states creating a restore point and goes no further.

It never got to a screen where a scan is indicated.


Report •

#24
January 31, 2016 at 04:56:20
"I can't seem to get the junk ware tool to function"
Ok, lets move on.

I'm here. Going to bed soon.
http://www.timeanddate.com/worldclo...

Step 3: Update & Run Malwarebytes Anti-Malware ( MBAM ) Free Version. Use Quick scan ( now called Threat Scan )
http://www.softpedia.com/get/Antivi...
http://www.malwarebytes.org/free/
Make sure you uncheck > Enable free trial < at the END of the install.
http://i.imgur.com/tUFCbYz.gif
Click the Settings tab at the top, and then in the left column, select Detections and Protections, and if not already checked place a checkmark in the selection box to Scan for rootkits.
http://i.imgur.com/dZgt1g2.gif
Under Non-Malware Protection sub tab, make sure PUP and PUM entries to Treat detections as Malware are checked.
http://i.imgur.com/MKxr2K1.gif
Click on the Scan tab, then click on Scan Now >>. If an update is available, click the Update Now button.
A Threat Scan will begin.
With some infections, you may see this message box.
'Could not load DDA driver'
Click 'Yes' to this message, to allow the driver to load after a restart.
Allow the computer to restart. Continue with the rest of these instructions.
When the scan is complete, click Apply Actions.
Wait for the prompt to restart the computer to appear, then click on Yes.
After the restart once you are back at your desktop, open MBAM once more.
Click on the History tab > Application Logs.
Double click on the scan log which shows the Date and time of the scan just performed.
Click 'Copy to Clipboard'
Paste the contents of the clipboard into your reply.

message edited by Johnw


Report •

#25
January 31, 2016 at 06:54:45
See Results

Malwarebytes Anti-Malware
www.malwarebytes.org

Scan Date: 1/31/2016
Scan Time: 9:03 AM
Logfile:
Administrator: Yes

Version: 2.2.0.1024
Malware Database: v2016.01.31.02
Rootkit Database: v2016.01.20.01
License: Free
Malware Protection: Disabled
Malicious Website Protection: Disabled
Self-protection: Disabled

OS: Windows 7 Service Pack 1
CPU: x64
File System: NTFS
User: Karl

Scan Type: Threat Scan
Result: Completed
Objects Scanned: 358147
Time Elapsed: 29 min, 59 sec

Memory: Enabled
Startup: Enabled
Filesystem: Enabled
Archives: Enabled
Rootkits: Enabled
Heuristics: Enabled
PUP: Enabled
PUM: Enabled

Processes: 0
(No malicious items detected)

Modules: 0
(No malicious items detected)

Registry Keys: 0
(No malicious items detected)

Registry Values: 0
(No malicious items detected)

Registry Data: 0
(No malicious items detected)

Folders: 0
(No malicious items detected)

Files: 0
(No malicious items detected)

Physical Sectors: 0
(No malicious items detected)

(end)

Malwarebytes Anti-Malware
www.malwarebytes.org

Protection, 1/31/2016 2:19 AM, SYSTEM, KARL-PC, Protection, Malware Protection, Starting,
Protection, 1/31/2016 2:19 AM, SYSTEM, KARL-PC, Protection, Malware Protection, Started,
Protection, 1/31/2016 2:19 AM, SYSTEM, KARL-PC, Protection, Malicious Website Protection, Starting,
Protection, 1/31/2016 2:19 AM, SYSTEM, KARL-PC, Protection, Malicious Website Protection, Started,
Update, 1/31/2016 2:22 AM, SYSTEM, KARL-PC, Scheduler, Malware Database, 2016.1.30.5, 2016.1.30.6,
Protection, 1/31/2016 2:22 AM, SYSTEM, KARL-PC, Protection, Refresh, Starting,
Protection, 1/31/2016 2:22 AM, SYSTEM, KARL-PC, Protection, Malicious Website Protection, Stopping,
Protection, 1/31/2016 2:22 AM, SYSTEM, KARL-PC, Protection, Malicious Website Protection, Stopped,
Protection, 1/31/2016 2:22 AM, SYSTEM, KARL-PC, Protection, Refresh, Success,
Protection, 1/31/2016 2:22 AM, SYSTEM, KARL-PC, Protection, Malicious Website Protection, Starting,
Protection, 1/31/2016 2:22 AM, SYSTEM, KARL-PC, Protection, Malicious Website Protection, Started,
Update, 1/31/2016 3:30 AM, SYSTEM, KARL-PC, Scheduler, Malware Database, 2016.1.30.6, 2016.1.31.1,
Protection, 1/31/2016 3:30 AM, SYSTEM, KARL-PC, Protection, Refresh, Starting,
Protection, 1/31/2016 3:30 AM, SYSTEM, KARL-PC, Protection, Malicious Website Protection, Stopping,
Protection, 1/31/2016 3:30 AM, SYSTEM, KARL-PC, Protection, Malicious Website Protection, Stopped,
Protection, 1/31/2016 3:31 AM, SYSTEM, KARL-PC, Protection, Refresh, Success,
Protection, 1/31/2016 3:31 AM, SYSTEM, KARL-PC, Protection, Malicious Website Protection, Starting,
Protection, 1/31/2016 3:31 AM, SYSTEM, KARL-PC, Protection, Malicious Website Protection, Started,
Protection, 1/31/2016 4:04 AM, SYSTEM, KARL-PC, Protection, Malware Protection, Starting,
Protection, 1/31/2016 4:04 AM, SYSTEM, KARL-PC, Protection, Malware Protection, Started,
Protection, 1/31/2016 4:04 AM, SYSTEM, KARL-PC, Protection, Malicious Website Protection, Starting,
Protection, 1/31/2016 4:04 AM, SYSTEM, KARL-PC, Protection, Malicious Website Protection, Started,
Protection, 1/31/2016 4:46 AM, SYSTEM, KARL-PC, Protection, Malware Protection, Starting,
Protection, 1/31/2016 4:46 AM, SYSTEM, KARL-PC, Protection, Malware Protection, Started,
Protection, 1/31/2016 4:46 AM, SYSTEM, KARL-PC, Protection, Malicious Website Protection, Starting,
Protection, 1/31/2016 4:46 AM, SYSTEM, KARL-PC, Protection, Malicious Website Protection, Started,
Protection, 1/31/2016 5:29 AM, SYSTEM, KARL-PC, Protection, Malware Protection, Stopping,
Protection, 1/31/2016 5:29 AM, SYSTEM, KARL-PC, Protection, Malware Protection, Stopped,
Protection, 1/31/2016 5:29 AM, SYSTEM, KARL-PC, Protection, Malicious Website Protection, Stopping,
Protection, 1/31/2016 5:29 AM, SYSTEM, KARL-PC, Protection, Malicious Website Protection, Stopped,
Protection, 1/31/2016 5:58 AM, SYSTEM, KARL-PC, Protection, Malware Protection, Starting,
Protection, 1/31/2016 5:58 AM, SYSTEM, KARL-PC, Protection, Malware Protection, Started,
Protection, 1/31/2016 5:59 AM, SYSTEM, KARL-PC, Protection, Malicious Website Protection, Starting,
Protection, 1/31/2016 5:59 AM, SYSTEM, KARL-PC, Protection, Malicious Website Protection, Started,
Protection, 1/31/2016 6:18 AM, SYSTEM, KARL-PC, Protection, Malware Protection, Stopping,
Protection, 1/31/2016 6:18 AM, SYSTEM, KARL-PC, Protection, Malware Protection, Stopped,
Protection, 1/31/2016 6:18 AM, SYSTEM, KARL-PC, Protection, Malicious Website Protection, Stopping,
Protection, 1/31/2016 6:18 AM, SYSTEM, KARL-PC, Protection, Malicious Website Protection, Stopped,
Protection, 1/31/2016 6:43 AM, SYSTEM, KARL-PC, Protection, Malware Protection, Starting,
Protection, 1/31/2016 6:43 AM, SYSTEM, KARL-PC, Protection, Malware Protection, Started,
Protection, 1/31/2016 6:43 AM, SYSTEM, KARL-PC, Protection, Malicious Website Protection, Starting,
Protection, 1/31/2016 6:43 AM, SYSTEM, KARL-PC, Protection, Malicious Website Protection, Started,
Protection, 1/31/2016 6:58 AM, SYSTEM, KARL-PC, Protection, Malware Protection, Stopping,
Protection, 1/31/2016 6:58 AM, SYSTEM, KARL-PC, Protection, Malware Protection, Stopped,
Protection, 1/31/2016 6:58 AM, SYSTEM, KARL-PC, Protection, Malicious Website Protection, Stopping,
Protection, 1/31/2016 6:58 AM, SYSTEM, KARL-PC, Protection, Malicious Website Protection, Stopped,
Protection, 1/31/2016 7:22 AM, SYSTEM, KARL-PC, Protection, Malware Protection, Starting,
Protection, 1/31/2016 7:22 AM, SYSTEM, KARL-PC, Protection, Malware Protection, Started,
Protection, 1/31/2016 7:22 AM, SYSTEM, KARL-PC, Protection, Malicious Website Protection, Starting,
Protection, 1/31/2016 7:22 AM, SYSTEM, KARL-PC, Protection, Malicious Website Protection, Started,
Protection, 1/31/2016 8:49 AM, SYSTEM, KARL-PC, Protection, Malware Protection, Starting,
Protection, 1/31/2016 8:49 AM, SYSTEM, KARL-PC, Protection, Malware Protection, Started,
Protection, 1/31/2016 8:49 AM, SYSTEM, KARL-PC, Protection, Malicious Website Protection, Starting,
Protection, 1/31/2016 8:49 AM, SYSTEM, KARL-PC, Protection, Malicious Website Protection, Started,
Update, 1/31/2016 8:49 AM, SYSTEM, KARL-PC, Manual, Remediation Database, 2015.9.16.1, 2016.1.23.1,
Update, 1/31/2016 8:49 AM, SYSTEM, KARL-PC, Manual, Rootkit Database, 2015.9.18.1, 2016.1.20.1,
Update, 1/31/2016 8:49 AM, SYSTEM, KARL-PC, Manual, IP Database, 2015.9.21.2, 2016.1.30.1,
Update, 1/31/2016 8:49 AM, SYSTEM, KARL-PC, Manual, Domain Database, 2015.9.22.3, 2016.1.30.5,
Update, 1/31/2016 8:51 AM, SYSTEM, KARL-PC, Manual, Malware Database, 2015.9.22.5, 2016.1.31.2,
Protection, 1/31/2016 8:51 AM, SYSTEM, KARL-PC, Protection, Refresh, Starting,
Protection, 1/31/2016 8:51 AM, SYSTEM, KARL-PC, Protection, Malicious Website Protection, Stopping,
Protection, 1/31/2016 8:51 AM, SYSTEM, KARL-PC, Protection, Malicious Website Protection, Stopped,
Protection, 1/31/2016 8:51 AM, SYSTEM, KARL-PC, Protection, Refresh, Success,
Protection, 1/31/2016 8:51 AM, SYSTEM, KARL-PC, Protection, Malicious Website Protection, Starting,
Protection, 1/31/2016 8:51 AM, SYSTEM, KARL-PC, Protection, Malicious Website Protection, Started,
Protection, 1/31/2016 9:01 AM, SYSTEM, KARL-PC, Protection, Malicious Website Protection, Stopping,
Protection, 1/31/2016 9:01 AM, SYSTEM, KARL-PC, Protection, Malicious Website Protection, Stopped,
Protection, 1/31/2016 9:01 AM, SYSTEM, KARL-PC, Protection, Malware Protection, Stopping,
Protection, 1/31/2016 9:01 AM, SYSTEM, KARL-PC, Protection, Malware Protection, Stopped,
Scan, 1/31/2016 9:33 AM, SYSTEM, KARL-PC, Manual, Start:1/31/2016 9:03 AM, Duration:29 min 59 sec, Threat Scan, Completed, 0 Malware Detections, 0 Non-Malware Detections,

(end)


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#26
January 31, 2016 at 13:38:58
Try Junkware Removal Tool again, are you running it from the Desktop?
Also, "If you are using Windows Vista or Windows 7/8, right-click JRT and select Run as Administrator"
Did you?
If it still will not run, try Safe mode.

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#27
January 31, 2016 at 15:33:41
Yes I did run it from the desktop.

Right clicked on JRT and selected run as Administrator; it stalled repeatedly on creating a restore point.

The following message appeared when I first attempted JRT in Safe Mode:

Creating restore point failed 0 x 8007043C
The tool failed to create a restore point.
Tool paused.
If you would like to continue anyway, Press any key to continue.

When I continued, the following message/log appeared:

Junkware Removal Tool (JRT) by Malwarebytes
Version: 8.0.2 (01.06.2016)
Operating System: Windows 7 Home Premium x64
Ran by Karl (Limited) on Sun 01/31/2016 at 18:09:24.29
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~

File System: 0

Registry: 0

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Scan was completed on Sun 01/31/2016 at 18:10:40.31
End of JRT log
~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~
Also, the computer shut down without incident from the start/shut down button, in safe mode.


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#28
January 31, 2016 at 15:37:53
Please download Farbar Recovery Scan Tool and save it onto your Desktop. If your default download location is not the Desktop, drag it out of it's location onto the Desktop.
http://www.bleepingcomputer.com/dow...
If we have to run Farbar more than once, refer this SS.
http://i.imgur.com/yUxNw0j.gif
Note: You need to run the version compatible with your system. If you are not sure which version applies to your system download both of them and try to run them. Only one of them will run on your system, that will be the right version.
Double-click to run it. When the tool opens click Yes to disclaimer.
Press Scan button.
It will make a log (FRST.txt) on the Desktop.
The first time the tool is run, it makes also another log (Addition.txt).
The logs are large, upload them using Zippy ( No account/registration needed ) or upload to a site of your choosing. Give us the links please.
http://www.zippyshare.com/
Instructions on how to use ZippyShare.
http://i.imgur.com/naG6t2T.gif
http://i.imgur.com/Vi9ZdIh.gif
http://i.imgur.com/1IZu5kP.gif

Report •

#29
January 31, 2016 at 16:21:55
I uploaded both files using Zippy, can you check to see if you have received them.


Report •

#30
January 31, 2016 at 16:29:57
You forgot to give me the links.

Report •

#31
January 31, 2016 at 16:50:06
Tell me exactly where you want it sent.

I mistakenly assumed that when I used Zippy it would automatically default to imgur, apparently not.


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#32
January 31, 2016 at 16:58:38
Reread the instructions or upload them to a site of your choice. I don't care where they are, as long as I don't have to register & I have the links.

Report •

#33
January 31, 2016 at 17:09:58
BaltimoreRavens
Sorry to poke my nose in but I think (hope) John wanted you to copy/paste the links on here so he could click on them then view them.

Always pop back and let us know the outcome - thanks


Report •

#34
Report •

#35
January 31, 2016 at 17:18:18
No problem Derek, the OP has done it before > post #12
The problem is not realizing that Imgur.com & zippyshare have nothing to do with each other & are two different sites.

Report •

#36
January 31, 2016 at 17:20:33
Perfect, thanks for the Farbar logs. Next step.

Run ESET Online Scanner, Copy and Paste the contents of the log in your reply please. This scan may take a very long while, so please be patient. Maybe start it before going to work or bed.
Make sure these options are checked/ticked in Advanced settings.
Remove found threats, Scan archives, Scan for potentially unsafe applications, Enable Anti-Stealth technology.
http://www.eset.com/us/online-scann...
http://www.eset.com/home/products/o...
If your comp is unbootable, or won't let you download, you will have to download ESET from a good computer, put it on a flash/thumb/pen/usb drive & run it from there.
Create a ESET SysRescue CD or USB drive
http://support.eset.com/kb2103/
How do I use my ESET SysRescue CD or USB flash drive to scan and clean my system?
http://support.eset.com/kb2612/
Configure ESET this way & disable your AV.
http://i.imgur.com/wZF1Ppi.gif
How to Temporarily Disable your Anti-virus
http://www.bleepingcomputer.com/for...
http://www.techsupportforum.com/for...
3: Which web browsers are compatible with ESET Online Scanner?
http://support.eset.com/kb405/?loca...
Online Scanner not working
http://support.eset.com/kb403/?loca...
My ESET product detected a threat—what should I do?
http://support.eset.com/kb117/
Once onto a machine, malware can disable antivirus programs, prevent antimalware programs from downloading updates, or prevent a user from running antivirus scans or installing new antivirus software or malware removal tools. At this point even though you are aware the computer is infected, removal is very difficult.
5: Why does the ESET Online Scanner run slowly on my computer?
http://support.eset.com/kb405/?view...
If you have other antivirus, antispyware or anti-malware programs running on your computer, they may intercept the scan being performed by the ESET Online Scanner and hinder performance. You may wish to disable the real-time protection components of your other security software before running the ESET Online Scanner. Remember to turn them back on after you are finished.
17: How can I view the log file from ESET Online Scanner?
http://support.eset.com/kb405/?view...
The ESET Online Scanner saves a log file after running, which can be examined or sent in to ESET for further analysis. The path to the log file is "C:\Program Files\ESET\EsetOnlineScanner\log.txt" (on 64-bit systems this directory will be "C:\Program Files (x86)\ESET\Esetonlinescanner\log.txt"). You can view this file by navigating to the directory and double-clicking it in Windows Explorer, or by copying and pasting the path specification above (including the quotation marks) into the Start > Run dialog box from the Start Menu on the Desktop.
If no threats are found, you will simply see an information window that no threats were found.
http://www.trishtech.com/security/s...


Report •

#37
January 31, 2016 at 17:24:11
Were you able to view the links?

Report •

#38
January 31, 2016 at 17:26:55
Everything was done perfectly, links included.

Report •

#39
January 31, 2016 at 18:41:51
I just want to make sure that I'm following the instructions as laid out.

I currently have ESET as my default antivirus on this Laptop; are you instructing me to perform a scan using a different online version or to use the ESET scanning capability on my installed Laptop version?

Also, I noticed that when I was performing the previous Farbar Scan, it included a fix it button, as a part of the tool. Was I supposed to use that feature at all?

It maybe mere coincidence; however, every since the last download, letters being typed using the key board are being skipped and/or delayed. In some instances, I have to hit the same key (s) multiple times just for a letter to appear; it's especially evident when I use backspace or delete.

I would greatly appreciate a clarification regarding all inquiries, especially the use of ESET.

message edited by BaltimoreRavens


Report •

#40
January 31, 2016 at 19:20:12
"I currently have ESET as my default antivirus on this Laptop"
Yep, I had noticed that.

"are you instructing me to perform a scan using a different online version or to use the ESET scanning capability on my installed Laptop version?"
Why Would I Ever Need an Online Virus Scanner?
I already have an antivirus program installed, isn't that enough?
Something is going on in your comp, I use Eset online all the time in this forum with great success.
Once onto a machine, malware can disable antivirus programs, prevent antimalware programs from downloading updates, or prevent a user from running antivirus scans or installing new antivirus software or malware removal tools.

Another tool to try instead of ESET.

F-Secure Online Scanner
http://www.softpedia.com/get/Antivi...
https://www.f-secure.com/en_US/web/...
Run the F-Secure Online Scanner
Accept the License Agreement.
Once the ActiveX installs,Click Full System Scan
Once the download completes, the scan will begin automatically.
The scan may take some time to finish, so please be patient.
When the scan completes, click the Automatic cleaning (recommended) button.
Click the Show Report button, Copy & Paste the contents in your next reply.

" Was I supposed to use that feature at all?"
Later, when I instruct you.


Report •

#41
January 31, 2016 at 20:44:27
F-Secure Online Scanner
http://www.softpedia.com/get/Antivi...
https://www.f-secure.com/en_US/web/...
Run the F-Secure Online Scanner
Accept the License Agreement.
Once the ActiveX installs,Click Full System Scan.

There was no option for full system scan, once it downloaded the scan and cleaning was done automatically, as you state below.

Once the download completes, the scan will begin automatically.
The scan may take some time to finish, so please be patient.
When the scan completes, click the Automatic cleaning (recommended) button.

There was no automatic cleaning button, everything was done automatically; after it stated that the memory scan was complete, then it showed the system scan complete.

Click the Show Report button, Copy & Paste the contents in your next reply.

I didn't see a show report button, all it stated was no harmful items were found.

If you still recommend it, I will try ESET or any other suggested tool tomorrow (2/1/16), it's getting late; about to retire for the night.

Thank you for all of your efforts, it's greatly appreciated!

message edited by BaltimoreRavens


Report •

#42
January 31, 2016 at 20:57:36
" all it stated was no harmful items were found"
Ok, that's good enouugh.

Copy & Paste the text in Blue below & save it into Notepad on your Desktop & name it fixlist.txt
NOTE: It is important that Notepad is used. The fix will not work if Word or some other program is used.
NOTE: It is important that both files, FRST/FRST64 and fixlist.txt are in the same location or the fix will not work.
NOTICE: This script was written specifically for this user, for use on that particular machine. Running this on another machine may cause damage to your operating system.

CreateRestorePoint:
emptytemp:
closeprocesses:
Task: {1CDB6BF8-FA74-4D82-A35F-CD866AE50D65} - \Microsoft\Windows Defender\MP Scheduled Scan -> No File <==== ATTENTION
HKLM-x32\...\Run: [] => [X]
FF Plugin: @microsoft.com/GENUINE -> disabled [No File]
FF Plugin-x32: @microsoft.com/GENUINE -> disabled [No File]
FF HKLM-x32\...\Thunderbird\Extensions: [eplgTb@eset.com] - C:\Program Files\ESET\ESET NOD32 Antivirus\Mozilla Thunderbird => not found
S3 RtsUIR; system32\DRIVERS\Rts516xIR.sys [X]
S3 USBCCID; system32\DRIVERS\RtsUCcid.sys [X]

Open FRST/FRST64 and press the Fix button just once and wait.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that, let the tool complete its run.
When finished FRST will generate a log on the Desktop (Fixlog.txt). Please Copy & Paste the contents into your reply.


Report •

#43
January 31, 2016 at 21:15:24
Open FRST/FRST64 and press the Fix button just once and wait.

The only fix button I've seen is in the Farbar recovery tool, is that what you are referring to?

If for some reason the tool needs a restart, please make sure you let the system restart normally. After that, let the tool complete its run.
When finished FRST will generate a log on the Desktop (Fixlog.txt). Please Copy & Paste the contents into your reply.


Report •

#44
January 31, 2016 at 21:19:09
You should still have FRST64 ( created by Farbar ) on your Desktop.

Report •

#45
January 31, 2016 at 21:38:13
Ok, I have FRST 64 sitting on desktop, as part of the Farbar recovery tool. Again, just to be clear, you want me to click the FRST64, which is included with/as part of the Farbar Recovery tool, and as such, is the only fix button to click.

I was confusing your request with the FRST text log in notepad that I uploaded earlier, along with the Addition log. Both are also sitting on my desktop.


Report •

#46
January 31, 2016 at 21:42:33
"just to be clear, you want me to click the FRST64"
Only once you have the fixlist.txt on the desktop as well.

Report •

#47
January 31, 2016 at 22:11:05
After I click the fixing button, a dialogue box opened that stated: "Creating a restore point, this could take a few minutes please wait".

Now, there's a green bar moving slow as molasses horizontally, which states: "Fixing is in progress, please wait".

I just noticed at the very top of the screen/dialogue box that it's stating that the Farbar Recovery Scanning Tool is not responding.

Should I terminate and give it another attempt tomorrow (2/1/16)?

message edited by BaltimoreRavens


Report •

#48
January 31, 2016 at 22:20:34
Thanks for the update, is your comp normally slow?

Let me know when you want to go to bed.


Report •

#49
January 31, 2016 at 22:22:52
"Farbar Recovery Scanning Tool is not responding"
Did you right click on it & select > Run as administrator?

Report •

#50
January 31, 2016 at 22:36:05
Thanks for the update, is your comp normally slow? Only since this problem started.

"Farbar Recovery Scanning Tool is not responding"

Did you right click on it & select > Run as administrator?

No, I double clicked on it.

Should I close it and start again (Run as administrator)?


Report •

#51
January 31, 2016 at 22:37:47
"Should I close it and start again (Run as administrator)?"
Yep, worth a try.

Report •

#52
January 31, 2016 at 22:45:29
Right now, the tool will not close, even after trying Task Manager.

Report •

#53
January 31, 2016 at 22:47:27
"Right now, the tool will not close, even after trying Task Manager"
Reboot.


Report •

#54
January 31, 2016 at 22:57:37
Rebooted, attempting Farbar from Run as Administrator.

Report •

#55
January 31, 2016 at 23:32:57
"Rebooted, attempting Farbar from Run as Administrator"
If your haven't fallen asleep & Normal mode fails, try Safe mode.


Report •

#56
January 31, 2016 at 23:35:12
Fix result of Farbar Recovery Scan Tool (x64) Version:27-01-2016
Ran by Karl (2016-02-01 01:57:58) Run:2
Running from C:\Users\Karl\Desktop
Loaded Profiles: Karl (Available Profiles: Karl)
Boot Mode: Normal
==============================================

fixlist content:
*****************


CreateRestorePoint:
emptytemp:
closeprocesses:
Task: {1CDB6BF8-FA74-4D82-A35F-CD866AE50D65} - \Microsoft\Windows Defender\MP Scheduled Scan -> No File <==== ATTENTION
HKLM-x32\...\Run: [] => [X]
FF Plugin: @microsoft.com/GENUINE -> disabled [No File]
FF Plugin-x32: @microsoft.com/GENUINE -> disabled [No File]
FF HKLM-x32\...\Thunderbird\Extensions: [eplgTb@eset.com] - C:\Program Files\ESET\ESET NOD32 Antivirus\Mozilla Thunderbird => not found
S3 RtsUIR; system32\DRIVERS\Rts516xIR.sys [X]
S3 USBCCID; system32\DRIVERS\RtsUCcid.sys [X]

Open FRST/FRST64 and press the Fix button just once and wait.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that, let the tool complete its run.
When finished FRST will generate a log on the Desktop (Fixlog.txt). Please Copy & Paste the contents into your reply.

*****************

Error: (0) Failed to create a restore point.
Processes closed successfully.
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tasks\{1CDB6BF8-FA74-4D82-A35F-CD866AE50D65} => key not found.
HKLM\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Schedule\TaskCache\Tree\Microsoft\Windows Defender\MP Scheduled Scan => key not found.
HKLM\Software\WOW6432Node\Microsoft\Windows\CurrentVersion\Run\\ => value removed successfully
"HKLM\Software\MozillaPlugins\@microsoft.com/GENUINE" => key removed successfully
"HKLM\Software\Wow6432Node\MozillaPlugins\@microsoft.com/GENUINE" => key removed successfully
HKLM\Software\Wow6432Node\Mozilla\Thunderbird\Extensions\\eplgTb@eset.com => value removed successfully
RtsUIR => service removed successfully
USBCCID => service removed successfully
Open FRST/FRST64 and press the Fix button just once and wait. => Error: No automatic fix found for this entry.
If for some reason the tool needs a restart, please make sure you let the system restart normally. After that, let the tool complete its run. => Error: No automatic fix found for this entry.
When finished FRST will generate a log on the Desktop (Fixlog.txt). Please Copy & Paste the contents into your reply. => Error: No automatic fix found for this entry.
EmptyTemp: => 9.8 GB temporary data Removed.


The system needed a reboot.

==== End of Fixlog 02:09:40 ====


Report •

#57
January 31, 2016 at 23:36:58
Ok, lets get these fixed.

From the Malwarebytes log. This is not normal.
"Protection, 1/31/2016 9:01 AM, SYSTEM, KARL-PC, Protection, Malware Protection, Stopped"
Malicious Website Protection disabled
https://forums.malwarebytes.org/ind...

From the Addition log, are these intentional?
Can't see how updates will run, with these blocked, I havn't been able to find what blocked them, you may know.
FirewallRules: [TCP Query User{A2296346-46C8-4323-8524-A418032B50EB}C:\program files (x86)\internet explorer\iexplore.exe] => (Block) C:\program files (x86)\internet explorer\iexplore.exe
FirewallRules: [UDP Query User{F24DCBE2-520D-47EA-A6DD-A6DD9B5F288F}C:\program files (x86)\internet explorer\iexplore.exe] => (Block) C:\program files (x86)\internet explorer\iexplore.exe


Report •

#58
February 1, 2016 at 17:01:54
Ok, lets get these fixed

I'm ready, whenever you are.


From the Addition log, are these intentional?

Even if done possibly by me deselecting/disabling something, it definitely would have been inadvertent on my part.

Can't see how updates will run, with these blocked, I havn't been able to find what blocked them, you may know.

I have no idea. The only thing that I see that is unusual are three (3) program files sitting in Quarantine from Verizon, which show up in my ESET folder. All three states that they are a variant of Win32. There's something called ask a Verizon Agent that I seem to vaguely remember downloading, where they come in and put a little icon on your desktop, supposedly in the guise of helping with Verizon issues.

However, I've learned from recent experience that Verizon's website is seemingly having constant issues either logging on or staying on line; just to pay a bill takes an Act of Congress. I don't know for sure; however, maybe that's where the problems started.

I uploaded some screenshots of the three (3) quarantined files, probably the same shots, more than once to the following link (s): May be worth a look.

[img]http://i.imgur.com/u970uhe.png[/img]

[url=http://i.imgur.com/u970uhe.png]screenshot 2016-02-01 001.png[/url]


Report •

#59
February 1, 2016 at 17:37:09
"I uploaded some screenshots of the three (3) quarantined files"
Thanks, you can delete those out of ESET.

You still have not clicked on 5 as per the SS in my posts #11 & #16, let me know when you have done that.
http://i.imgur.com/zalhLtW.gif


Report •

#60
February 1, 2016 at 18:58:12
I went back and looked at the Post, this is what I came up with, hopefully, it's correct this time.

http://i.imgur.com/OKqJGtY.jpg
http://i.imgur.com/HvDFDrn.jpg


Report •

#61
February 1, 2016 at 19:05:20
" hopefully, it's correct this time"
Perfect, you are now able to send live links.

To test, just click on one yourself.

1: "Ok, lets get these fixed"
Click on the link in the original post & follow instructions.

2: "Even if done possibly by me deselecting/disabling something, it definitely would have been inadvertent on my part"
Go into your firewall & unblock them.


Report •

#62
February 1, 2016 at 19:33:12
1: "Ok, lets get these fixed"
Click on the link in the original post & follow instructions.

Just to be certain, below is the link and the instructions you are referring to?

Malicious Website Protection disabled
https://forums.malwarebytes.org/ind

If you are receiving a message inside the MBAM program that Malicious Website Protection is disabled please do the following to correct the issue.
1.First start by restarting your computer then go to the next step
2.On the Dashboard click "Update now" to get the latest database version
3.Right click the Malwarebytes tray icon and click "Exit"
4.Restart the Malwarebytes application from the programs menu or desktop shortcut.
5.In most cases this resolves the issue, however if the issue still persists, reboot the computer again and the issue should be resolved.
6.If the above procedures still do not correct the issue for you then please download the MBAM installer and reinstall the program which will fix the issue for you


Go into your firewall & unblock them. Are you referring to the three (3) quarantined items you told me to delete earlier or something different in Malwarebytes?



Report •

#63
February 1, 2016 at 19:39:38
Everything is as per post #57

Report •

#64
February 1, 2016 at 21:16:48
I've done everything, went into Firewall; selected/unblocked Internet Explorer.

Didn't see anything elso that needed to be enabled/unblocked.

Had to restart computer twice; currently checking for updates in Window's Defender; however, just as before, it goes so far and stalls in one (1) place on the green horizontal bar.


Report •

#65
February 1, 2016 at 21:43:01
Still no change; do you think the hardrive may have been damaged?

Still preparing to configure windows, do not shut off your computer.

Have to shut down manually.

message edited by BaltimoreRavens


Report •

#66
February 1, 2016 at 21:57:23
✔ Best Answer
"Still no change; do you think the hardrive may have been damaged?"
We shall soon find out.
We are going out soon, back in about 7 hours.

Still plenty of non malware problems, time to run Tweaking.com

Run Tweaking.com - Windows Repair

Disable your antivirus program before running Windows Repair.
How to Temporarily Disable your Anti-virus
http://www.bleepingcomputer.com/for...
http://www.techsupportforum.com/for...

Start at Step 1 ( very important ) do all the steps until you get to the final step ( Repairs ) Reboot when finished.
Right click on the exe & click on > Run as administrator.
http://i1-win.softpedia-static.com/...
http://www.softpedia.com/get/Tweak/...
http://www.tweaking.com/
http://www.tweaking.com/content/pag...
http://i.imgur.com/Xc9NBsk.gif
http://i.imgur.com/VajIQFA.gif
http://i.imgur.com/TLWWxuk.gif


Report •

#67
February 2, 2016 at 18:46:43
While it took a little while to get there, it now appears that the problem with the Laptop not shutting/powering down properly, has finally been resolved.

Although I no longer have to keep holding down the on/off/power button each time to shut the Laptop completely off, I still have noticed that every time I properly shut down my laptop, I still keep getting the pop up saying "Waiting for Background Program to Close."

Without listing an actual program that needs to close, within a couple seconds, it will shut down automatically and I never have to click "Force Close".

In at least a few other forums, I read that this is normal for Windows 7 and sometimes, it's nothing more than the Antivirus Program delayed closing that may cause it.

Any suggestions/comments would be appreciated!

Right now, I'm just waiting to see if the occasional Windows is Configuring and Automatic Updates screen, followed by the subsequent shut down occurs.

Thanks for all of your assistance.

message edited by BaltimoreRavens


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#68
February 11, 2016 at 18:09:43
When will this post show up in the system as being solved?

message edited by BaltimoreRavens


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#69
February 11, 2016 at 20:31:59
When you select a best answer.

You have to be a little bit crazy to keep you from going insane.


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#70
February 12, 2016 at 07:47:17
Do you happen to have Skype on board? The reason I ask is that Skype can take a while to close but there are ways around it.

Otherwise you might be able to deduce what program is hanging up by using Task Manager (Ctrl-Alt-Del keys), looking at what is running and taking an inspired guess. You can always do "End Task" on any third party programs to see if that allows shutdown without that "waiting" message. Once you know the program there might well be some way forward.

Always pop back and let us know the outcome - thanks


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#71
February 12, 2016 at 14:21:35
Thanks for the advice, but I think everything is ok for now.

The primary issue has been resolved, as I'm about to select best answer to close the post.

Question, there was a lot of valuable information obtained during this entire process of getting to a resolution of the Laptop hanging up and not shutting down automatically. I would like to go back at review same.

Once I select best answer, will it allow me to look at all (everyone) of the previous posted answers, since the beginning of my initial inquiry, concerning the problem I was having?

message edited by BaltimoreRavens


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#72
February 12, 2016 at 15:34:04
All Best Answer does is mark the post as solved. You can still come back and even input on it if need be. I'm not sure how long the post stays before it is locked but it seems to be many months. Even then you can still look at it, just not add to it.

Always pop back and let us know the outcome - thanks


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