laptop goes to black screen

April 25, 2014 at 15:24:02
Specs: Windows 7
When I start up my laptop it is going to the windows 7 logo then goes to black screen and have to push ctr+alt+delete and run the explorer command in task manager to get the computer to finish loading the operating system. Computer is brand new any advice as to what is causing this?

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#1
April 25, 2014 at 16:04:13
If it's brand new contact the vendor and ask them to fix it for you. Being "brand new" it will (or ought to) have a warranty period; typically a year at least.

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#2
April 25, 2014 at 17:51:12
Brand new as in just bought with in the last 2months from a third party store which only offers repair for up two 30 days...

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#3
April 25, 2014 at 19:53:22
Wouldn't hurt to try a system restore or since it's new to you, a reset to factory specs if it has a restore partition or you have the disks.

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Related Solutions

#4
April 26, 2014 at 06:42:09
Are you going to post the make/model of this mystery laptop?

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#5
April 26, 2014 at 14:58:01
How can you tell that the operating system didn't finish loading?

-- Jeff, in Minneapolis


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#6
April 27, 2014 at 16:13:35
sure can I have a dell xps laptop with windows 7 home 64 bit

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#7
April 28, 2014 at 05:40:58
It could help if you explain what clues indicate to you that the
operating system didn't finish loading. What else happened
besides the screen going black?

-- Jeff, in Minneapolis


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#8
April 28, 2014 at 18:16:42
have to push ctr+alt+delete to open task manager and run the explorer.exe command in task manager to get the computer to finish loading the operating system or just site and wait for a couple of minutes for the blank screen to go away. (it seems to be delayed) not sure if it has to do with my video card because when I open up serves the last thing still loading is the NVIDIA Network Service.

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#9
April 29, 2014 at 03:36:36
But what indicates to you that the operating system doesn't finish
loading until you run explorer.exe from Task Manager? It looks to
me like a video problem that gets corrected when Task Manager
starts, because it does a video reset. In that case, running
explore.exe doesn't do anything particularly helpful.

-- Jeff, in Minneapolis


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#10
April 29, 2014 at 03:43:47
Have you tried any of the suggestions thus far - i.e. system restore or factory restore?

Have you tried running (booting to) safe-mode to see if it loads that way?

Have you tried re-installing the video display drivers?


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#11
May 2, 2014 at 18:12:42
yes sir same thing still...

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#12
May 2, 2014 at 19:27:57
What are you answering 'yes' to--the system/factory restore, the safe mode boot or reinstalling the video drivers?

It sounds like a software problem so a system restore from a date before the problem started should have helped, unless something was uninstalled or corrupted beyond the restored files. But a factory restore should have fixed any software problem. Did you try that?


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