laptop freezes when lid is opened too far

May 6, 2013 at 13:10:14
Specs: Windows 7
first it started with a gray screen when i turn it on now it seems as though it has something to do with opening and tilting the screen open to far. The screen will start to fade and it freezes

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#1
May 6, 2013 at 16:02:36
Try/borrow another monitor with an usb connection.

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#2
May 6, 2013 at 16:05:24
When a symptom changes after moving something this points to a hardware issue within the vicinity of that movement. Could be screen but equally well its connection to the motherboard (ribbon cable or connections either end).

Always pop back and let us know the outcome - thanks


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#3
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#4
May 7, 2013 at 12:25:48
i think i will take it to bestbuy and I will let you know how I make out. I believe it is the connection to the screen because if i move the screen around it seems to fix it still not happy that my year and a half laptop is screwing up already! I got it for xmas last year. usually i would buy a warranty but it was a gift. and i have bought 3 hp computers in the past and never had a problem

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#5
May 7, 2013 at 12:26:47
what will it mean if my connected monitor with usb has no troubles

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#6
May 7, 2013 at 12:43:19
Re #5

It will simply prove that the problem is with the laptop screen or its connections, which is the most likely cause in my opinion.

Always pop back and let us know the outcome - thanks


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