Keyboard not working properly with Win 7 internet explorer

March 1, 2015 at 08:30:55
Specs: Windows 7
I have an HP PC. When trying to use internet explorer the keyboard puts different letters than wnat I type. Only happening in Internet Explorer

See More: Keyboard not working properly with Win 7 internet explorer

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#1
March 1, 2015 at 09:13:08
Really hard to see why this is only happening in IE. I guess it could just be coincidence, so if you can beg or borrow an external keyboard it would be worth trying. That would definitely eliminate the keyboard from the equation.

Otherwise run ADWCleaner as a quick check to see if there is some Malware about:
http://www.bleepingcomputer.com/dow...
(blue Download button near top - not anything else on the page).
Download and "Save" the file somewhere. Go to the saved file then double click it to run the Scan. You then have options to remove whatever it shows under each heading in the table that appears below, although it is usually safe to run "Cleaning".

If ADWCleaner finds anything then please copy/paste the logs on here because even if the symptoms are cured you are likely to still have things lurking around that require further cleaning. If nothing is found let us know.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#2
March 1, 2015 at 09:58:36
It wasnt able to find anything. Ive got 2 keyboards & theyre both doing the same thing. I have an AOL account & its working fine.the problem only occurs in IE

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#3
March 1, 2015 at 11:23:33
Go to "IE > Tools > Internet Options > Advanced > Reset button". Hit the Reset button and see if it helps. I'm still having a job to relate IE to keyboard but this worth a shot because it can sort out general IE problems. You will lose any IE add-ons but they soon come back with usage - your Favorites etc will be retained.

Always pop back and let us know the outcome - thanks

message edited by Derek


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Related Solutions

#4
March 1, 2015 at 11:33:27
I ended up going to a restore point that I remembered that the keyboard worked in IE. It fixed the problem. I will try your solution the next time I have the problem.(which I'm certain i will) Thanks for the info

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#5
March 1, 2015 at 11:38:09
OK, that was a reasonable approach - System Restore usually works well. Thanks for the feedback. It might have been better than resetting IE as it was an unusual fault.

Always pop back and let us know the outcome - thanks


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#6
March 1, 2015 at 14:16:01
My wild guess is that the problem was caused by inadvertantly
turning on an "Ease of Access" feature which alters what happens
when keys are pressed. Or possibly IE somehow thought you had
a keyboard with a layout other than the usual for English. Dutch or
Dvorak or some such...

-- Jeff, in Minneapolis

message edited by Jeff Root


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#7
March 1, 2015 at 14:21:20
Yes Jeff, I guess that is a possibility but we shall never know.

Always pop back and let us know the outcome - thanks


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#8
March 5, 2015 at 19:34:12
after I did the system restore it worked fine for a couple of days then it started again. I cant go back to that restore point anymore. i tried using the reset option on IE but it didnt help. How can I tell what of layout that IE thinks my keyboard has?

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#9
March 6, 2015 at 02:42:41
Creeping changes are usually indicitave of a software malfunction.

First thing to try is disabling all IE add-ons and seeing if the problem persists. If not reenable one by one until you pinpoint the culprit.

This has reoccurred after a system restore so there is something inducing the change. Another approach is to disable startup entries in msconfig until the issue represents itself again.

It's a process of elimination and short of an OS repair its guess work.

As pointed out previously it could be the nefarious work of malware. Have you run scans?


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#10
March 6, 2015 at 05:38:28
In addition to #9 above, I think that some scans for nasties are in order. Start with Malwarebytes free version and copy/post the report log when complete. Uncheck the free trial during the install or you will not get the free version.
ADWCleaner is also mentioned above so if you have not run it (or not recently), run it also and post the results also.

You have to be a little bit crazy to keep you from going insane.


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#11
March 6, 2015 at 16:17:29
I have run scans through ADWCleaner, RegCure Pro, & Webroot.None of these programs found any malware. I will run them again to make sure. If none exists then I'll try with the start ups. When I reset IE it got rid of alll the add ons that were on. Can't see that being the problem??

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#12
March 6, 2015 at 16:39:25
RegCure has been known on this forum to cause issues - Google to see the negative comments. IMO it is best to lay off all registry cleaners (except "maybe" the one in CCleaner which is quite mild) because they are unnecessary and can cause more problems than they fix.

System Restore worked for you, any chance that you ran RegCure two days afterwards? If not can you think of anything else you did two days later?

Always pop back and let us know the outcome - thanks


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#13
March 8, 2015 at 07:36:28
I didnt load RegCure until after I had closed all of the addons that were on IE. I went on IE troubleshooter & they suggested I use RegCure. I ended up going to Gooogle Chrome & changing them to my default browser so I could get to my e-mail. It worked just fine. Craziest thing! The only program effected is IE

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#14
March 8, 2015 at 08:23:34
If it is NOT caused by malware, we might get a clue if you could
describe for us exactly what happens. Like, for example, when
you hit the 'G' key, does it always put 'H' on the screen instead?
Are ALL of the keys wrong or just a few? Does a key that prints
incorrectly ALWAYS print incorrectly, or just sometimes?

-- Jeff, in Minneapolis


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#15
March 8, 2015 at 08:51:30
Yes every key is wrong. I could hit the E key over & over & never get the same letter twice. Same with every key

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#16
March 8, 2015 at 09:19:16
"went on IE troubleshooter & they suggested I use RegCure"
That advice would not have been from Microsoft. Sounds like something off a website that wanted to promote RegCure.

Did you run MalwareBytes?

Always pop back and let us know the outcome - thanks


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#17
March 8, 2015 at 12:48:51
No I haven't tried that 1 yet. I'll give that 1 a try. I've run Webroot several times though & it's showed no malware

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#18
March 8, 2015 at 13:15:20
MalwareBytes freebie is particularly good at finding and fixing malware - widely used on this forum.

Here's a link:
http://filehippo.com/download_malwa...
(green Download button top right - not anything else on the page)
Run the program but before doing the scan go to "Settings > Detection and Protection" and put a checkmark in "Scan for rootkits".

If it finds anything please copy/paste the logs on here. If it doesn't then I guess we can dispense with that angle.

Always pop back and let us know the outcome - thanks


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#19
March 8, 2015 at 17:45:26
I ran the scan that you suggested. It came up with 78 non-malware issues. do you want me to paste those issues?

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#20
March 9, 2015 at 06:40:33
Yes, paste them on here please.

Always pop back and let us know the outcome - thanks


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#21
March 9, 2015 at 17:16:37
The only way it would allow me to save the file was to an xml document. Should I still paste them on here?

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#22
March 9, 2015 at 17:37:03
Go to the route of the C drive and you will find a folder called AdwCleaner.

You should find two text files in there, if so open the one with S in it (rather than R). If there is only one then open that up and paste the contents on here,

Whoops - I sent you to the wrong place - see #24.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#23
March 9, 2015 at 18:37:45
The AdwCleaner file is so big that everytime I try to paste it in this comments section it opens up its own window. I'm not sure how to get it in this section without that happening. I've tried several times & it does it everytime

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#24
March 9, 2015 at 19:08:14
Ooops - my mistake, not sure why it wouldn't paste but I sent you to the AdwCleaner folder instead of MalwareBytes.

Press the Windows key + R which will bring up the Run box.
Copy/paste this into it then hit OK:
%AppData%\Malwarebytes\Malwarebytes' Anti-Malware\Logs
[That's quicker than chasing through the system]

Open the log file in NotePad, then highlight the text then copy/paste it on here.

Sorry about the confusion.

message edited by Derek


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#25
March 10, 2015 at 09:45:39
I think I havent done something right with Malwarebytes. The only files I've got for it are the files that were made when I loaded the program. Should I have pressed the activate button on the top right side?

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#26
March 10, 2015 at 11:24:05
No, it's not the Activate button - that's to get the "paid for" version.

When it ran through anything it found should be quarantined. Could be worth running it again. If the same things shows up then it hasn't quarantined anything. After doing that if no log pops up you can get to it as per #24.

Always pop back and let us know the outcome - thanks


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#27
March 10, 2015 at 20:26:22
I went ahead & quarantined the files it showed. It told me that it sent them to a log file but now I can find that file either. I tried what you suggeseted per #24 but it says Windows cant find it.

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#28
March 10, 2015 at 22:03:58
In order to save a log, is it necessary to click "View detailed log"
and then "Export" ?

I do not see a log anywhere after running Malwarebytes. In the results
window it shows what looks like a filename for the log, but no path.
When searching for the beginning of that apparent filename, all that
is found is the Malwarebytes exe itself. But then, Malwarebytes didn't
find anything to report anyway...

Edit to add:

The search I did was for "mbam", which were the first 4 characters
of the apparent log filename. That search found only mbam.exe.
But I see that there are several other files in the Malwarebytes folder
which also begin with "mbam". So I doubt the validity of the Windows
search function.

-- Jeff, in Minneapolis

message edited by Jeff Root


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#29
March 11, 2015 at 08:13:14
I'll give up on where the MWB log has gone. Tried my #24 in a Win 7 laptop and it found it OK. Maybe for some strange reason it never produced a log. In the circumstances maybe you should run MWB yet again (yeah, boring) just to ensure that this time it finds nothing at all. If so then we can move off that topic.

When you've done that (assuming it is clear) see if it made any difference to your keyboard issue - somehow I'm rather expecting a "No"?

Always pop back and let us know the outcome - thanks


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#30
March 13, 2015 at 17:22:18
Sorry its taken me so long to get back. You're right. I ran it again & its showing nothing wrong now since I quarantined the files it showed the 1st time. but, IE is still not working

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#31
March 13, 2015 at 17:58:25
OK. Temporarily try running IE with no add-ons and see if it makes any difference:
http://www.techsupportall.com/inter...

Always pop back and let us know the outcome - thanks


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#32
March 13, 2015 at 18:22:59
If it is still the same without add-ons (see #31 above) I guess you ought to check you have the right setting here (IE follows Windows settings):
http://www.sevenforums.com/tutorial...

Also see if the location is correct:
http://www.sevenforums.com/tutorial...

And even this:
Single left click clock (bottom right of screen), select "Change date and time settings", left click "Change time zone" button, then make sure your time zone is correct.

If you are still in trouble let us have some examples of which wrong letters you get when you press which keys. Not that I've a clue what that will tell us but something maybe.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#33
March 14, 2015 at 17:28:20
Thankyou for your patience with me. I've been working a lot so getting back to this problem isn't always easy. Ok, I checked & I had already disabled all addons in IE. The keyboard is set foe English (United States) The time zone is correct. This is what I've discovered. I can kep tapping the A key & it goes like this zamgxhcjnolnhlkqrdoajb then it starts repeating that same sequence

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#34
March 14, 2015 at 18:28:45
That is very weird, especially in IE only - never seen anything like it before. I rather assumed that if you pressed A it would always give you some other character - hence the thoughts about zones and language.

I don't like giving up but really right now I'm right out of ideas. Maybe someone else will drift by with some fresh thoughts. If you ever solve it I would love to know what it was.

Always pop back and let us know the outcome - thanks


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#35
March 15, 2015 at 09:32:30
Derek, thankyou for all your suggestions. I'm completely lost on this one too. If I find the solution I'll certainly let you know. I did find 1 issue on my computer. It says that a driver for AOL wont start. It tells me I've got the driver but that it wont start. Could this potentially be the problem??

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#36
March 15, 2015 at 09:47:14
Possible I suppose but I really don't know. I've never used AOL and was surprised to learn that it needed a driver.

When and where do you get this AOL driver message and what AOL package are you using?

Always pop back and let us know the outcome - thanks


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#37
March 15, 2015 at 09:47:52
Possible I suppose but I really don't know. I've never used AOL and was surprised to learn that it needed a driver.

When and where do you get this AOL driver message, what AOL package are you using and does it still work?

Always pop back and let us know the outcome - thanks


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#38
March 15, 2015 at 10:02:53
AOL seems to be working fine. I checked Devices & Printers. It has a yellow ! byy the computer icon. I ran troubleshooter, it said said driver for WAN Miniport (ATW) #2 not starting. when I tried to let Windows resolve the problem it couldnt restart it. I tried updating the driver but it said the driver was up to date.

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#39
March 15, 2015 at 10:09:05
It says its a Network Adapter provided by AOL

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#40
March 15, 2015 at 10:39:00
That's a new one on me. Hard to see how this really relates to your keyboard symptoms but you never know. Can you let me have details of your Network Adapter please. Two places you can find details if you click around:

"Control Panel > Network and Sharing Center". Select whatever adapter you are using and is enabled - either Wifi or Ethernet depending on which you are using. Note that if it shows "Enable", that is a choice so it really means it is disabled (and vice versa).

"Device Manager > Network adapters", expand out whichever you are using (as above). While you are in there let us know if there are any errors showing - usually yellow exclamation marks.

My guess is that "WAN Miniport" is not something you are using, probably cable is not plugged in) so it is probably a bit beside the point.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#41
March 15, 2015 at 11:00:17
I'm using a wireless connection. I checked the rest of the network adapters. They're all working properly. So we're back to square 1. Do you think that when it updated to IE 11 that something could have gone wrong?

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#42
March 15, 2015 at 12:20:02
No errors showing in Device Manager then?

Weird though it all seems it does indeed seem to relate to IE somehow. It is possible to go "Control Panel > Programs and features" and uninstall IE but what this will do is revert to the previous version. I guess that would prove / disprove the point if you did so. However, on the grounds of security it is not a good thing to be using an earlier IE version. If you then downloaded and installed IE11 again there is some vague chance it might work out better this time but really I've not a clue what is going on here.

If you do revert then re-instate IE then be sure to restart the computer in between - sorry but that is pure intuition based on working with and fixing computers.

I think this link will get you to an IE11 download:
http://www.microsoft.com/en-gb/down...
The reason for the uncertain "I think" if because I am on Win 8.1 and it keeps telling me I've already got it - which I have. You would need to chose the 32 or 64 bit version depending on your system.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#43
March 15, 2015 at 12:25:33
I'll give it a shot. Can't be anymore broke. I'll let you know if it works

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#44
March 15, 2015 at 12:26:40
OK, I might have edited my #42 since you saw it.

Make sure you get your new IE11 download from an official MS website.

Always pop back and let us know the outcome - thanks

message edited by Derek


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#45
April 16, 2015 at 17:46:32
Did you manage to fix it?

Always pop back and let us know the outcome - thanks


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